The Boat Warehouse Worlds Largest Four Winns and Lowe Dealer

Canada Day and these guys saved me! Lost the keys to the boat and they were the only ones open to help me out! Best service, really nice staff, only place I’ll go from now on!

As an owner of a marine repair shop, Kurtis has been a great guy to deal with when we need assistance with parts. He is always pleasant on the phone and in person and does his best to keep us in the loop on where parts are when we've ordered. Keep up the great work Kurtis (from the staff at MGK Marine Services)

From the beginning of purchasing our new Lowe Tripoon at this years Toronto Boat Show to the day we took possession of the boat, the entire Boat Warehouse staff were incredibly welcoming and helpful. However, I would be remised if I didn't give a special acknowledgement to Jason who worked with us by phone and then spent two hours with us on the day we picked up our new boat to go over every single aspect of the boat's operation. Jason was both patient and professional throughout. I would recommend anyone pursuing to purchase a new boat to check out the Boat Warehouse in Kingston. I am glad we did and now were enjoying the family time with this great boat on the water!

Purchased our boat in 2019. We had a few issues with it throughout the years, which service took care of promptly. Our experience with the entire team has been great. They’re courteous and helpful, which made dealing with them a pleasure. Despite living a few 100km away from the dealership, their ability to assist us with our servicing needs for the boat hasn’t been hindered. They take great care of their customers.

Wayne was wonderful throughout the lead up and actual delivery of our boat. We couldn’t be happier with the delivery experience that we had working with him.

We recently bought a new Glastron boat from Jake. The whole process was great. We are pleased with everything. Would recommend to friends and family

I dealt with a guy named Dave Jackson, solid guy, friendly and knowledgeable. This is my first boat and experience and would definitely recommend boat warehouse and Dave.

Tough time to buy boats/tough time to sell boats. Dave Jackson made it easy! I would recommend anyone looking for a new boat to take a few minutes to give him a call.

Jason

It was a really great experience from start to end. It was the first new boat I have ever purchased. I can't say enough about Dave. From when I walked into the showroom to when I picked up the boat and everything in between. He made this whole experience easy and shared his knowledge which being my first new boat was greatly appreciated. I would recommend reaching out to Dave if you want to purchase a boat, especially if you are a first time buyer.

The staff at the boat warehouse made buying my new boat super easy. Dave is an excellent salesmen and is very knowledgeable on his products. Greg was great for financing. It was the easiest purchase I have ever made and couldn’t be happier.

Picked up my 2021 Lowe FS1700 the other day, and couldn't be happier. Right from the initial deposit back in January, until pickup, I was always updated on any news regarding my boat. The boat looks amazing, and can't wait to get it in the water this weekend. Dave Jackson is an awesome Rep to deal with, and highly recommend giving him a call if you're looking for a boat, or just have questions regarding boats.
Scott

I recently purchased a boat from the boat warehouse in Kingston.

I was a little worried because I had never bought a boat before. It turned out to be a very enjoyable experience. Jake gave my wife and I excellent advice and we picked out a boat with his help. It was perfect for our needs. He showed us all our options, explained everything very well, and was kind and patient in doing so.

Greg looked after the financing with skill and a smile.

When it came time to pick up the boat, Jake was there again for me, explaining everything, and showing me how everything worked, and how to tow the boat, with an unhurried and pleasant manner.

I would highly recommend this business.

My husband and I decided it was time for a new boat! Wayne helped get us into our dream, a 2021 Lowe 1675 WT FishingMachine!
The Boat Warehouse has been great to deal with; from Wayne in Sales to Greg in financing to help on site from others including Wayne when we picked up with little hints about the boat! Not only answering questions and keeping us up to date and informed about boat delivery, Wayne has helped us out with questions after we left the showroom! A great place to to do business, if your looking for a new boat definitely check them out!

I had an excellent experience with boat wearhouse kingstone, the whole process was easy and the service was excellent. I highly recommend this company

Dave was a huge help in getting our new Lowe 1775. Knowledgeable on all areas, he found us what we wanted quickly and easily.

Once the boat arrived and we were ready to pick it up there were some small issues that were fairly easy to rectify.

Best place to buy a boat. We just picked up our new pontoon on Saturday. Our salesman Dave Jackson was fantastic going over all the particulars and making sure our new boat was pristine. As we were coming from 4+ hours away they made sure they had guys come in to help transfer the boat onto our trailer. Greg from finance was up on of all the paperwork and made financing the boat easy peasy. Everyone was so helpful and a pleasure to deal with.

Jake at the boat warehouse was very knowledgeable on every aspect of the boat I purchased (2021 Lowe FS 1625) The boat took its time coming to Kingston, at no fault of the boat warehouse at all (covid). Jake assured me it would be coming and was pretty accurate on the time he said it would show up. Had a small issue with the boat once I had it and was resolved immediately with a prompt and professiona, l reassuring response. I highly recommend shopping at the boat warehouse.

The staff were friendly and very helpful. Hats off and happy boating.

Josh and Alyssa

Great transaction handles mostly over the phone and by Email in these COVID times. Dave was very accommodating to any questions and Greg made going through the financial part easy. Boat was ready when we made the trek to pick it up and Dave went over all the boat details in person. Over all a great experience. Can’t wait to get on the water. Thanks to the Dave and the staff at the Boat Warehouse. A+

I worked with a Salesman named Jake Mayhew. I purchased an 18' Lowe FS last year. It has been a perfect boat for me and my family. Jake has helped me from the start to the finish and he still continues to help me. He offered to help me with any questions or concerns that I have in the future. Everytime I've called the Boat Warehouse, they've been completely professional with me and I've had some of the best service I've ever received from them. I would certainly go back and shop from them

Bought a new Glastron boat from The BWH in Kingston. Jake the salesman was easy to deal with and answered my questions.
I felt I received a fair price and was thrilled to take possession of my new deck boat in early May.

Wayne at The Boat Warehouse was super knowledgeable and helpful. During our crazy COVID situation Wayne helped us pull of the purchase and delivery of our new Glastron without a hitch. Thanks to the whole Boat Warehouse team!

Amazing service and amazing people. They helped us through the whole process of getting our first boat. They answered all our questions, even the ones that we didn’t know to ask. Greg went above and beyond to help us! I would recommend them to everyone!

Picked up my 2021 Lowe FS1700 the other day, and couldn't be happier. Right from the initial deposit back in January, until pickup, I was always updated on any news regarding my boat. The boat looks amazing, and can't wait to get it in the water this weekend. Dave Jackson is an awesome Rep to deal with, and highly recommend giving him a call if you're looking for a boat, or just have questions regarding boats.
Scott

Dave and the team @ the Boat Warehouse answered all my questions no matter how silly they were. They didn’t try to upsell at all. The team even suggested buying safety gear etc else where to save money. Upon pick up of the boat, Dave showed me the boat and features. If COVID-19 wasn't happening we would have done a test ride. After my first sea trial alone I messaged Dave to tell him the it all went well. He was very pleased to hear how happy were are with the boat.

We had a fantastic experience purchasing our new boat thanks to our amazing salesperson Dave. He was highly knowledgeable and was super friendly. I would totally recommend The Boat Warehouse.

Over all, not a bad experience, yet having to book weeks ahead to pick up your boat in the spring and drop it off in the fall is not good customer service. Their hours are atrocious, closing at 2: 00 pm on a Saturday and closed on Sundays, is pretty cheeky for a "recreational" company, especially during the busy season. While the staff are good, the sales department is exceptional. Dave Jackson is always available, extremely knowledgeable and willing to help with anything. He is the main reason I continue to frequent this establishment.

Awesome staff. Great accommodating service. My boat goes no where else for service. It's worth the hour drive.

Hello,
Utter disappointment in customer service and professionalism.
We purchased a brand new 2018 LOWE Tritoon in April with a 150hp motor.
During the first month of boating we had non stop issues with our motor. The Boat Wearhouse neglected to help us trouble shoot by ignoring calls from our mechanic. When there was contact they endlessly tried to find blame elsewhere & 3 weeks from our boating season were taken. After having to fight week after week to receive answers as to why our boat was not running properly - it was found that our boat was sold to us with the incorrect Prop. Eventually the Prop was replaced, however, since then The Boat Wearhouse has refused to pay our mechanic whom has had to work endlessly as our advocate during this process. Our boat also had a cracked helm on the day we picked it up- we were told it would be replaced. We have yet to hear from them and it will undoubtedly be yet another unfair and stressful fight to receive the customer care we so deserved.
This has been cruelty to vulnerable customers and they shld be ashamed.

Best service around. Kurt was great. Had been trying to get a Bimini top for my boat. After Four Winns multiple screw ups boat warehouse fixed Four Winn’s mistakes. Couldn’t be happier. Will only ever deal with them for anything boat related from now on.

My wife and I recently purchased our first ever boat, a 2007 Four Winns HS210 SS, from the Boat Warehouse sales rep Jake Mayhew. From the first minute, He treated us like family and was very helpful throughout the whole purchase process. As we are beginners to boating, Jake walked us through the ins and outs of owning and operating a boat. Following the completion of the purchase, Jake always made himself available to answer any questions that came up, going as far as meeting up with me at a marina on his day off to assist in a minor complication I had due to inexperience. Any other staff member we encountered were very friendly and helpful in any way we required. We intend to continue to do business with the boat warehouse for servicing needs and winterization for years to come

We purchased a Lowe pontoon boat and we had amazing service from start to finish. Jake took the time to help us with all questions and made the process so easy. Thanks for a great experience.

We bought our pontoon here a couple years ago. The purchase experience was great. This year we needed a $6 prop bore sleeve. The parts department has been terrible to deal with.

I called last weekend and described what I needed. I was told that they needed to speak to a tech and would call back Monday. After a few days of not hearing from them I called back. I had to start over with most of my story again. Once again I was told they would call me back.

This time he needed the gear ratio off the lower unit. I called back with needed number and was told I'd get a call back again - that call never came. I called back today (Saturday) and was told that the part wouldn't be ordered until Tuesday, it would then take 2-3 days to arrive in Kingston and then it would be sent to me.

Best case scenario would be over two weeks from start to finish to get the part.

I got the part number and called another dealer. They have 11 in stock! I'll have the part in an hour.

Five phone calls and a week later and I'd have to wait almost another week minimum. And this is the world's largest dealer? !?

My husband and I went to the 2019 Boat Show in Toronto just to take a peak at what was available as we were just in the preliminary stages of thinking we wanted to buy a boat. Within minutes of walking in we were in the Four Winns/Boat Warehouse Booth where we met Shawn. Within an hour or two, we were signing to purchase our Four Winns HD180 OB. Shawn was super knowledgable and went over every aspect of the boat with us to give us all the information possible to ensure this was the right boat for us. He even encouraged us to go walk around and look at other boats and dealers to make sure we were 100% confident in our purchase and could see ourselves in this boat, which we thought was super cool of him to do so we did! We walked around the entire show and sure enough we couldn't find anything at our price point that offered what the Four Winns did. Fast forward 4 months and in walks Jake into our boating purchase experience. We called to setup the pick-up of our boat and our water test with Jake. Although it ended up being extremely cold and rainy on the day that we picked up our boat, Jake was extremely patient with us, super knowledgable and made sure we spent adequate time on the boat during our water test to make sure we were comfortable. He went over every aspect of the boat from top to bottom, how to use everything and gave us many tips of things to do and things not to do. He asked us multiple times if we had any other questions for him before taking the boat in to load up on the trailer. Once back in from the water and the boat was loaded up, Jake went above and beyond to make sure we were all setup with everything we needed to make the trek back home to Niagara Falls. He even gave us his cell phone number to call or text him any time if we had any questions that we might think of once we were back home or if we had any issues after pick-up and he would get right back to us. Since being home, we have texted Jake twice about 2 different questions and he responded right away even sending pictures of what we were asking about to make sure that we had the proper information. We couldn't be happier with our purchase and the customer service we've received. I highly recommend getting in touch with Jake if you're thinking about getting a new boat. He's our guy! Thanks Jake! You're the best!

Interesting you don’t recall selling a 300k Wellcraft Scarab 302 centre console boat. Ask Wayne V and Cindy R, they are up to date. Sounds like a disconnection.

Disappointing after sales support,
Disappointing Wellcraft quality and support,

Unprofessional service and I won't buy from them again. I have purchased many vehicles and this was the first time I have been nickled and dimed over a tank of gas. Considering how much money was spent it should come filled. This has nothing to do with money and all about customer satifaction. Sales was able to slip one by me. Be warned. Customer service has always been about going the extra mile and making the customer happy and in my case it failed. Its the little things that generate repeat business.

I bought a new boat here from Dave Jackson and I have to say, he never let me down in any aspect. He's done everything he can to make me a happy customer long before I actually bought the boat and long after too. I cannot imagine a better dealership exists anywhere. Thanks so much man, one day when I step up in size I'll be back to see you.

Picked up my boat today, Jake helped go over everything i needed to know about owning my boat and then some.very knowledgeable staff and great location if you are interested in purchasing your first or thereafter boat.will definitely come back when time comes to upgrade in the future.
Thank you for putting my mind at ease with everything about being a first time boat owner.

T. K

We bought a Lowe pontoon boat from Dave, he provided great advice when ordering our boat. Follow up, PDI and delivery was managed efficiently with a high level of professional care. Great overall experience, we highly recommend The Boat Warehouse! Jamie and Janis

After contacting The Boat Wearhouse about an issue with my floor in my new Lowe Fish & Ski, Cindy Reid took care of the warranty issue and the tech Todd Fair did an excellent job of repairing the floor.

When looking at purchasing a boat, a big factor was which dealer I wanted to purchase from. I had heard nothing but great things from The Boat Wearhouse in Kingston on their sales and after sales service and they did not disappoint.

I used to work in customer service and you can tell when people are genuine.

Thanks Cindy and Todd for doing a good job and taking care of my Boat!

Jason

We bought a new Lowe 16.5 fishing machine wt, good deal on the boat but that's where it ended as for anything deals on parts or accessories forget it

The Boat Warehouse is an excellent retail outlet for purchasing a boat because it has excellent boats and an excellent staff! They also have a very good relationship with manufacturers so if something goes wrong with your boat, you can call them and they will reach out to the manufacturer and do their very best for you. Dave was our salesman and he spent a lot of time with us and gave us the confidence we needed as first-time boat owners. Cindy helped us with service and was very attentive in following up with the manufacturer getting the best result for us that she could which we were happy with. Both were knowledgeable and dedicated to helping us. We also dealt with Jake who gave us a lot of great information about boating and waterways in the region. We will stick with them no matter what because they are there to give you more time on your boat and less time dealing with the things, small or otherwise that can happen with any boat. We strongly recommend The Boat Warehouse in Kingston! Great prices and very reasonable deals for top of the line boats!

My better half and I recently purchased a Lowe FM 165 from The Boat Warehouse in Kingston. We are totally happy with our purchase and encourage anyone who is looking for a 16.5' deep V to check out this model.

If you're in the market for a new boat make sure you contact Dave Jackson at The Boat Warehouse. Dave was awesome to work with throughout the entire process. He is not pushy at all and is totally down to earth. He truly understands his customers and was very patient with us while making a decision on the FM 165. Dave even makes a point to take you out into Collins Bay on your new boat and go over everything with you to ensure that as a new boat owner, you understand and can enjoy your new toy right away without any confusion or difficulties when out on the water! That is something that really impressed us!

If you're in search of a new boat, make sure to give Dave Jackson a call at The Boat Warehouse in Kingston! Great people and great selection here!

Customer service and satisfaction beyond expectations! During our first visit, we were greeted in the parking lot by Dave Jackson. Immediately he asked how we were and if we needed any assistance. As first-time boat buyers, he provided answers to our questions and advice on what we needed to determine as users before purchasing any boat. Several days later, during our second visit, he took additional time to help us narrow down our choices and helped us to choose the right boat for our family. I would be remiss not to mention the advice and assistance by Kurtis Quinn from the parts counter. He ensured that we were equipped with all of the appropriate safety kit and additional gear we needed for the boat and while on the water. From the outset, the process was extremely positive-with the most stressful part of having to make the final choice between 2 different boats. Having put several hours on our boat now, we have made several new everlasting memories for our family. This is in large part to Dave and his fellow staff at the Boat Warehouse. Thank you again.

Blake & Melinda Kelly
2018 FourWinns H180