The Brick

Wonderful customer service, lots of help and very courteous. Staff member Gabriel was able to assist with all my purchases

Caleb was very helpful and was friendly and professional!
Dylan was a great help at pick up!

Jessica and Jennifer were very helpful and friendly. It was my first mattress buying experience and they pointed me in the right direction I almost ended up with a kid bed I ordered online myself. I haven't recieved the bed I ordered in store with them yet but I'm sure when I do I'll finally have a comfortable sleep and hopefully lessened pain. Thank you!

Went to the New Brick in Chatham looking for dressers and a TV. We found a TV 75" Samsung that had a sale price tag or 1199.99 ask Caleb for some help. He came over and stated that the TV isn't on sale anymore and is 1499.99 and showed the expire date on sale tag which was Oct 30/23 and today is Nov 03/23. He stated he is unable to give me that price.i suggested he removed sale tags that are expired. He said yup and walked away without removing them.
For the Brick to reopen a store in Chatham and have employees that just don't care needs to be addressed. Went to teppermans and got 2 dressers and a TV. Spent $4000. Thank Teppermans.
Good luck The Brick

Just moved to Chatham and was shopping around for new furniture. Tony Z was exceptionally good! He offered us great insights and service. I would highly recommend this location.

Jen was very helpful in finding the perfect bed for me. My back has been thanking me ever since. Providing Great costumer service, I would definitely recommend dealing with the brick for your home furnishing needs or wants.

Went in today looking for (pricing) a new mattress. Jen was amazing. She answered all my questions and then some. She even answered some I hadnt thought of asking. I pick up my new mattress and boxspring on Saturday. Overall a great experience and will definitely recommend to all friends and family.

Me and my parents came to find a mattress for them and a pillow for me, Jen assisted us and helped us find good matches that suited us. Really appreciate the good customer service here.

My fiancé and I needed a new mattress. Jen was excellent and very thorough in helping us find what we wanted. Jen made the process easy! I would recommend Jen to anyone with furniture needs!

It was so easy to find what I was looking for when I met Jen. She helped pick out some amazing furniture and pointed out options that were on sale. I was able to pick something else up with my savings. Thanks Jen!

The manager was amazing! He dealt with my concerns, patiently and professionally. I will continue to deal with the Brick as long as Jordan is the manager!

Tent sale is the best. Good selection of furniture - obviously going during a sales event is recommended.

Lissy was very helpful. Got all the paperwork down in a timely matter. Would recommend the brick to friends and family.

They were able to price match not only the price but delivery! Delivery was 2 days.looking forward to my purchase!

Horrible service! Walked around the store saw 2 sales man looked at them multiple times and noone wanted to help me I guess. Will never go back!

I have always got Great service they are very friendly very helpful and try to do their best with answers to questions

Fantastic staff there as we were chatting like old friends and Brandon was great with helping us in purchasing a beautiful dining set and wonderful sectional.will definitely go back there in the future and recommend this store as the one to go to. Thanks again for all the help!

Great place to shop.has wonderful staff and Brandon the sales rep was amazing.no pressure.will definitely be back in the future

Thank you to Tony for the amazing service in helping us with our Mattress purchase today. His kindness and knowledge got us a mattress right away and the bonus of a lovely headboard. Thank you again

The Brick has amazing selections to choose from. Tony was a great help here! Thank you very much!

A great experience. Thank you goes to Tony Zulian the Sales Manager for helping me with out new sofa and dining set. We definitely recommend dealing with Tony!

Thank you again for the amazing time we had. Tony is very nice, knowledgeable, funny and NOT pushy. Definitely go to The Brick!

Go see Tony for your needs. He showed some amazing furniture and was super helpful with our decision on the fridge we wanted. Thanks again!

The Brick tent sale had some really good deals. I did find that yesterday Monday the 14th. Was quite understaffed for the amount of customers. I want to give a great words of accomplishment to Kayla M. She was kind, respectful in assisting every customer, even verbal and visual contact to know that she didnt forget about us. If not for her we would have left. We appreciate what she offers and we will return looking forward to her service.

I have to say what a difference I swore never to shop here again after a really bad experience. Do to a warranty issue it was a necessity I was not looking forward to. The new management is great. Michelle B was amazing and so understanding she made me feel good about shopping here again. Thank you Michelle

5 stars to Tony! Such a great experience. If your going to the brick ask for Tony! Was a very fun shopping experience with him. Thanks will defiantly be back!

I just wanted say that Damien was great. Perfect service and a lot of help.
I'm definitely going to purchase there again. Thanks for the great service and appreciate all your help in our purchase of a sofa set.

Matt and Kayla are the best. We have been getting all of our appliances and furniture here now. Thanks guys.

We have purchased several items from the Brick in Chatham, and have had nothing but excellent service. We also purchased the optional warranty and it was great. We had to make a claim and there was no issue getting us taken care. Thanks Matt for the great service and great furniture.

My unique 24"stove bit the dust, I went price matching at Leon's and Tepperman's. The Brick beat the best price by $200.00. Which allowed me to get a 5 year warranty on top of, getting the stove I truly wanted rather than settling because of high prices else where. The warranty works I recommend it to anyone buying appliances! Thank you Mike Lachine for your spot on help.

Matt made our experience amazing, he is very knowledgeable and easily approachable. He took our budget in consideration, wasn’t pushy on increasing said limit, and gave as amazing deals. Will always recommend!

I went in to look around for some deals! Michelle helped me find a new weighted blanket that I have been looking for forever for an awesome deal! Will def be going back there for my shopping needs!

Sold me TV extended warranty for 5 years but it was only for 4 years sales man misrepresented me will never shop there again

My wife and I purchased kitchen appliance recently from the Brick Store in Chatham, ON. A sales associate named Damien was very resourceful assisting with our choices by answering all the questions we had. We found him very courteous and professional and willing to assist our needs. A good experience. Great sense of humour too.

I purchased an washer and dryer from her last year. I also purchased a warranty for both. My dryer has been broken for 5 weeks. I sent emails to the warranty provider. I have called in and sat on the phone waiting for someone to help for 25 minutes or more twice with no response. I have been having to take my clothes to a laundromat for 5 WEEKS to dry them! If you buy from here be very cautious of the warranty process. They definitely like to make you wait to have items fixed you already paid warranty for.

Matt at the Chatham location is amazing to work with! He helped us find the perfect couch! Highly recommend!

Worst ever will never shop there again. Bought brass bed and still waiting for parts to arrive so I can actually use it. Keep getting told will call back but have not heard from them. Called several times told they know nothing about it. Will look into it and call back just a big run around. I was even told to get parts for bed at hardware store after spending good money for bedset. It is sad when you try to shop Canadian and get such poor customer service. Still waiting for parts and hope somehow will receive them so I don't have a useless bed set I cannot even use.

I have had nothing but a great experience with the brick in Chatham! Starting with warrenty work! And they are still helping me make my new place more comfortable. I have felt with Matt and Damien and they are great! And let me not forget the girls that keep the place running smooth when the guys are dealing with customers on the floor, Kayla and Michelle! Thanks again to you all for the help! I'll be back!

Kayla, Ben and Matt are the TRIFECTA DREAM TEAM! Amazing service always no matter what! They always make sure I am happy before I leave! That is rare these days! And a bonus, amazing selection of awesome furniture, electronics, appliances, the works! Best Brick store in the world and it is because of the TRIFECTA DREAM TEAM!

Just went in today to look around for a new mattress set and walked out with a new mattress set, futon and kitchen table set, prices were great and the help of my sales lady Shirley i couldnt be any happier!

Shirley was very helpful today and she made sure she helped us find what we were looking for. She was very pleasant and friendly. Nice clean store.

If you are looking to add to your home with great furniture at a great price. Call up my buddy Benny He's A very helpful sales consultant. I recommend him!

This location was absolutely too notch. Talked with one of the managers at this location named Matt D and his attention to my needs were superior. He pointed me in the right direction with the sales associate in my purchase of a new couch! Thx again and look forward to the deliver!

Shopping for a new bed can be a daunting task. However, our experience at The Brick in Chatham, Ontario made this task enjoyable and less stressful. All of the staff are extremely friendly, knowledgeable, and helpful. We especially appreciated all of the personalized service and assistance we received from Shirley! She took the time to educate us about the products and it was obvious that she really cared about helping us make the perfect selection that would work for us. We were also impressed with the warranty that The Brick offers. Knowing they stand behind their products AND offer friendly customer service says we will be back again for all of our future furniture/appliance purchases! Thank you!

Shirley went above and beyond to help us choose and get the piece that we needed. As a sales person you could do no better, 5 star service, attention and extremely knowledgeable re: inventory.

Purchased a new living room set. The sales staff was great and the delivery was hassle free. I'll go back any time I need furniture.

Shopping for living furniture and I was presently surprised at how attentive my sales associate was, Shirley. Gave me all the information I needed to make a wise decision. Very satisfied with my purchase and I will definitely shop there again when the need arises. Store was very clean and tidy.

Recently, we purchased several items from the Brick in Chatham, through the sales rep Matt. He has exceptional customer service skills. Matt worked with us on all aspects of our purchases. I highly recommend speaking with Matt and dealing with the Brick for all of your furniture, electronic and appliance needs.

I left a review about a fridge that never actually arrived and had to receive a refund but this is now an EXPERIENCE about the Samsung washing machine. The Brick Chatham delivered a washing machine early November 2018 it broke down December 2nd a technician showed up to tell me we need a part that will take 7 days however it’s now December 12
I rang them and they cannot get the part installed until December 21st.
I rang Mike today at the store Dec 12 and asked for a drycleaning credit or something as my laundry is piled up high and the answer was NO.
Please if you don’t need to shop here DONT SHOP HERE!
It truly is the lousiest customer service I have ever EXPERIENCED. Not to mention the poor quality of the item.