The Brick Distribution Centre

Worst customer service and the late service I have waited 30 minutes to get my TV and I was the first one there you have to fix this

Our experience went really smoothly, the LG washing machine we bought works great no complaints and the pickup was easy.

Not picking phone as I tried eight times. Automated answering machine replied me after some ringing that we are busy with the customers. Brick called me day before yesterday that they are going to deliver my order before or on Sunday morning but no information from them.

I have great experience at Brick Distribution Center Kennedy Rd Mississauga, very friendly and helpful staff

The distribution cebtre is very well organized. I emailed to confirm my pick up date and time right after purchasing online got confirmation in very reasonable delays. When I got on site the process is well-organized and efficient. I was in and out in 30 minutes. Staff was friendly and efficient. Only good words for this place.

We had a wonderful experience with Jolston. When we arrived she was the only sales associate available (maybe cause the store had just opened) she was lovely and greeted us then gave us space to shop. Once she saw us spending more time on one item she checked in on us and let us know she was currently with another customer but would be with us shortly. I found her knowledgeable and wasn’t pressuring us for a sale.
We have been looking for the item we purchased for a few years. Between being undecided and low stock over the years we were unable to purchase. Needless to say we were very happy with our purchase! I will be going back to purchase more items to finish the room from Jolston at the brick.

The Brick is the one and only place to get all your home furniture and appliances. Matt was a great help with loading our appliances and is super super friendly! Keep it up bois

I went to pick up a mattress, and Julston at dock #18 was extremely helpful and friendly. He gave me advice on how to properly load my truck and also offered a hand. He was knowledgeable on shipping procedures too. This definitely was a positive experience. Thanks Julston!

Timing was good, we didn’t have wait long. I purchased small futon, Jolston was nice, professional and he helped load the car.
The only thing, which I was not happy about was different colour of the futon. I saw in the store, green one, I paid fir green, but when I opened the box it was blue!
The did not offer me different colour at the store. I was disappointed. I arranged delivery myself, I did not have the energy to bring that back to the store. I decided to keep, but this is not what I wanted.

I came late to pick my items and the folks were ready for me, and they even helped me lift the things up and put it in my suv.appreciate it!

Great pick up experience at Kennedy warehouse location. Very simple! Kris, the associate, helped me load my purchase into my car. Thanks a lot! [

My table did not fit in my car even though the store assured me it would. The staff at the warehouse reassured me that it could be delivered for free

The Brick Provided Preofessional Services from the Intercom to loading the Samsung Dryer to my vehicle.

Poor service, I spent $4000 for mattress and base, they did not help me to load into my car!
Secondly, no body to contact me for verification! I have to drove 90 mins to be there during rush hour! Finally, the warehouse manager’s attitude was not pleasant and mean!

Purchase bed frame and headboard.
Best experience all around.
Malachi was super fast and helpful at the distribution centre!

While we had to wait a good 20 or so minutes for them to get our order, we had no issues with the mattress and boxspring we bought. It was in perfect condition and still wrapped in plastic.

Great experience here, was assisted in loading my products by Kris who was incredibly helpful throughout.

The services was great and fast I have bought a lot lately and had only iteam with a problem they came out right away to fix it

Buyers beware. Very disapointing customer service. After being quoted a 2 week delivery on a wine/beer fridge, we were told it would be another 2 months (told this ON THE DAY it was supposed to be delivered). Two months later, that new delivery day had come and gone, and we were notified it would be an additional 4 months.

We pleaded with their customer service teams (first Sawsan, then Smita) to help, as we designed our kitchen rennovation around this fridge at the center with the specific dimentions. Sawsan continues to ignore emails and phone calls. When I espcalated to a supervisor, the line rang and rang with no answer and no call back.

Now, we don't even know if The Brick will honour the new timeframe given. We feel like prisoners to this decision, as no other wine/beer fridges have the right dimensions to fit our rennovation.

We understand how difficult the global supply challenges are, but that does not firgive the sloppy customer service and false promies, and poor/non-existent communication.

I purchased something with you guys and you can deliver according to my schedule? The call taker for the delivery scheduling is rudest person I have encountered! When I tell her if we really can make the schedule work I have to cancel it, she said go cancel it and hang up on me. I hope your company go bankrupt soon

Very easy process to follow, it wasn’t busy! Malachi loaded the boxed, fully assembled tv console. He was polite and friendly. Simple process.

Very quick and easy pickup! Malachi was very nice and professional and got my couch loaded quick and easy! Definitely recommend!

Pretty smooth and efficient process end to end. Positively surprised with the whole pickbup experience. We were helped by Malachi who was top notch in everything. Hope the furniture turns out to be equally well!

Friendly staff, handled package with care, received my package in a timely manner. Can’t ask for better service.

Fast and professional. Picked up furniture in the middle of moving day and the whole experience with the brick was easy and enjoyable.

I will never be ordering from the brick again. Takes more than 30 minutes just for them to give you your purchase. Disgusting.

We waited 30+ minutes for our order and when we asked about it to a warehouse worker, he just shrugged and said he didn't know and would check. Completely unprofessionnel and slow service.

Excellent customer service representatives. Malachi was very polite and helpful by loading my purchase in my vehicle. Thank you Malachi

The associate that helped me was Malachi, great help on loading up the fridge for us in and out very quickly. Always a quick and easy experience when coming to this location

Staff at the distribution center is well organized and attend to your pick-up purchase in a timely manner. You are greeted at the intercom in a manner that you don't feel the person on the other side is in a rush to get things done.

I went to Brick store in Mississauga, There was salesperson Ravneet Singh, he was so good and patient with showing me all the stuff. Because sometimes salesperson are busy taking so many customers at same time but he was toooo good! I strongly recommend this store.

TERRIBLE SERVICE, LAST PURCHASE FROM THIS CONPANY. THEY NEVER PICK UP THE PHONE. CANT WAIT TO RETURN THE FURNITURE I PURCHASED.

They don't open until 11 am and it takes another hour after that for them to bring out your purchase.

Didn't want to wait for delivery for my new TV, so I opted to pick it up from the DC. Very easy to get to, and they are very efficient at getting your purchase to you. All in all a pleasant experience, and I got to enjoy my new TV that day rather than waiting a week!

Best customer service and Trevor is the best store manager always thinks about the customer first

Ordered a dresser online. They have an efficient and organized system for pickup. The employees were helpful and friendly!

Very organized way to deal customers.enough space, good direction boards, easy to understand system.

I ordered a hand mixer December 3rd 2020 for a Christmas present and got an email that I will be contacted to pick up on December 15th.

I never got an email or call so I contacted customer service. A customer service person told me that my item will not be available till December 26th.

On December 26th I was told that my item is still not in stock and will be be available the 3rd week of January. It is the last week of February and I still haven’t received my item.

Every time I ask for updates there are none and I’m stuck waiting and the date gets pushed back further.

I am also told that there is nothing that can be done to compensate me for my waiting such as just having the item shipped to me instead of picking up from the store.

The customer service is not helpful at all and have hung up on me several times.

I wouldn’t recommend ordering from the Brick especially this location, they are very disorganized and rude.

UPDATE

I emailed customer service and have received no answer.

My item is now in stock but I am being told that there is no way it can be sent to me for free and that the store will not do anything to compensate me for waiting 3 months for my item.

I do not recommend ordering from The Brick the customer service is poor and they don’t care about their customers.

UPDATE

The Brick sent my item without confirming my shipping address, a manager was supposed to call me on Wednesday but never did.

Because the address was not confirmed with me my items has been sent to address where I don’t live and I still don’t have my item.

I am even more frustrated because the lack of communication has now created a bigger problem.
My item that I ordered in December was delivered to an address where I don’t live and I am unable to pick it up from there due to COVID restrictions and the residents of that address being extremely high risk for COVID.

I still don’t have my item and have no idea what is going on.

The Bricks customer service is terrible and they do not communicate with customers.

Horrible service. Ordered a chair in September, was told it would be ready by November. Then delayed to beginning of December and now they're telling me its going to be the end of January.
No customer service. Wouldn't help me find something for that price.
Ive given the brick a lot of money and they are Horrible with customer service.

My first time picking up the furniture from this location- please take a help with you if you are going alone cause employees there won't even give you a hand. I had a few bed pieces and a box with mattress, guy who brought it to the pick up dock just opened the door and watched me struggle to put everything in my pick up, I couldn't fit mattress in as it wasn't in a box so had to leave a few things there. I didn't ask for the help and guy didn't bother lol

During my second visit the guy was helpful and I could fit everything in my truck- therefore increasing stars

Very friendly and helpful.
All you do is wait and magically your purchases show up to be loaded into your vehicle.

I purchased a bed frame September 2020 for pick up in mid October 2020. I’ve left three messages, chatted online and called multiple times to get answers on my order. I found out today that they hope to have it mid November. The worst service ever, and no one bothered to called or email to let me know it was delayed. And if I want a refund they said I have to go into Mississauga to get one even though I live in Niagara and purchased online. DONT BUY FROM HERE

I purchased my items on the brick website on June 11,2020 when I made this purchased it shows me expected pickup time on July 24,2020.
July passed and August passed as well with no email or phone call from any sales rep from the Brick updating me on the situation of my order explaining why it got delayed, even though I called the number provided in the confirmation email I received but unfortunately no one will pick up this phone or call back, finally on September I was able to chat with a customer service and I was able to pick up my order. For any further needs of furniture I will buy from somewhere else than the Brick.

Good organized place people come to parking lots follow the sign to pick up there stuff then wait in line to pick up drive thru pickup I like it properly set.

I don't even want to give this place one star. The men working here are absolute disgusting. I highly recommend you go elsewhere.

The store gave me a pick up letter i took the drive of 45 minutes and the warehouse person refused to give me the TV saying they can not provide me one because they dont have one in stock

Shocked at how quick and easy my pickup was. Friendly staff, well organized system and no long wait. Very impressed!

Very good customer service, answered all the questions very professionally while we went to pick up our Washer.

Picked up my kitchen table from here.took about 5 minutes from entering the parking lot to leaving.they make you park right at the door, they bring the box and will load it into your car for you. Great service overall.

The staff was great. They helped me load my recently purchased tv stand into my vehicle. They were very friendly, and helpful.

Great place to get furniture and they usually have great deal and if they don't have a deal going on you tell him your budget they usually find you a great product for that price

Had to go pick up my purchase. Went to intercom lady was polite told us what dock to back into and we waited maybe 10mins and someone was there with our purchase. They helped us load it into the van too!

Never again. This review is for the Brick in general. Update: were told they couldn't deliver to our house because of the snow storm but they could deliver to store and we could pick it up at the store. Delivery finally came a week later but 2 of the 6 chairs were the wrong colour and they refuse to replace them until we send them photos.

I don't have experience in collecting large items from there. Went there to collect a small item that I ordered from their store. There are multiple lines pointing towards the customer pickup. Only one was open. I missed the sign saying 'Speak to an employee using the intercom'. Drove past it and an employee directed me. Service was quick.

The experience at the brick was great, we went to purchase a mattress we knew exactly what we were looking for, an associate came and helped us by the name of Jasbir. We came to get the brick credit card. He helped us get the credit card and find our mattress that costs $499 it had everything that we wanted firm, split box spring and warranty. Warranty included a slip cover that’s sweat proof, stain proof and protects from dust mites.
Towards the end we received the bill and were thanked for our Business.

Politics. Diplomatic. Crazy. Workers here are good but management is nuts. They don't know what they doing and like passing time on cams rather than working on betterment of the company or workers. As customer I don't know it that well. Special info: they hiring if you really really need a job then go for it else there are way better places than this to work. They will make you leave them and then wonder why the good guys don't stick to company funny.

Don't worry its cool. We will just park it right here, facing the wrong direction and block the driveway. Whats that people live here and need to get in/out? Nawww

Use to have a 5 star from me but you let me go without reason when I was getting multiple compliments on my work ethic I also worked in other departments getting all the knowledge to move up in the company but it's not my loss.

Not sure if this is where I leave my review but here it goes.
Deliveries gone bad. Didn't want any issues, I hear alot of problems and stories about deliveries gone bad. So I bought couple things from the brick 3 weeks ago and delivery is supposed to be this Sunday, or so I thought.
Got a call today (2 days before my delivery date) asking me when would I like it to be delivered.
Long story short, lady couldn't do anything for me, and that spot had been taken because 2 weeks ago someone called me to confirm but couldn't get a hold of me (which is lies, I dont have any missed calls that day, plus even then I have a voice mail which I check within 5mins of being notified).
Anyways got mad and upset, then I spoke to the higher up person there. Her name is Nadife (sorry if I misspelled that). Nadife was calm and collective which made me the same, listened to my story, acknowledged their mistake and told me will call me back to see if she can do anything. 45mins later calls me back with great news. Got me my spot back this Sunday.

I was about to raise havoc on the brick, but I would like to say thank you to Nadife for helping me and defusing the situation in a professional manner. The brick should be thanking you.

Thanks again.

Excellent service. I used this after many years and surprised with great welcome and performance.

I was very please with the staff very helpful and pleasant.
Always can find what we are looking for at the brick.