The Burning Log

Great experience buying and installing a new gas fireplace insert. Very knowledgeable, helpful, and friendly staff. Highly recommended.

Great service and responsiveness. Whatever you guys are paying Adam is probably not enough. What a joy to deal with.

Burning Log was great to deal with. Very responsive to call and emails.
Adam is very knowledgeable in both sales and on the technical side.
Installation crew were polite and clean.
I would definitely recommend the Burning Log.

7 phonecalls, 3 voicemails and 2 emails. We spoke to an agent twice and both times we were promised calls back and brochures. This never happened. Like other reviews here, it's like they don't want your money and are beyond rude. So disappointing.

Avoid.

We recently purchased a fireplace from Burning Log and had a positive experience! Despite the fact that we couldn’t visit the store in person due to Covid restrictions, Adam was very responsive, helpful, and knowledgeable on the product that would be best suited for our home. Adam answered our numerous questions through email and phone, and made sure we had everything we required for installation. We made a mistake in measuring our space and originally purchased a fireplace that was one size too big. We contacted Adam and he exchanged our fireplace for a smaller unit with no questions asked, he even personally delivered the fireplace to our home.

As well, we had completed a lot of research on suppliers and pricing in the area for gas fireplaces and Burning Log had the best prices by far.

Overall, we’re happy with our purchase, the customer service we received, and would definitely recommended Burning Log to anyone looking to purchase a fireplace for their home.

Steve was very knowledgeable and helpful. I really appreciated his assistance with my fireplace. I had a lot of questions and he took the time to answer them all. He went the extra mile with his service.

Thank You Very Much ️

We were looking at Gas Fireplaces. Adam was helpful and informative and gave us some good advice. He visited our home and gave us a quote. We ordered a fireplace and it was delivered to their store. Then we regrettably changed our mind and asked if we could cancel the order. Adam was most gracious and cancelled it with no penalty. We felt badly and asked him to to take a penalty payment but he did not.