The Carpet Store

Many thanks to Orest at the store and the installers for great product and service. The stairs look great with the carpet. We'll certainly return when we need your services again.

I needed the upper hallway and steps done at my house. I heard good things about The Carpet Store so I went with my gut.
I'm glad I did. The installer (Dave) did a great job!

When the carpet installers finally arrived on the day they were scheduled they were late, did not come prepared and we had to provide them with a shop vac. When they went to remove our living room carpet they made such a mess that my husband had to take a broom and sweep up. The owner of the subbed company was constantly on the phone, setting up appointments which left his partner doing the work on his own. He also left for quite some time. We were told it would be a 2 day job, on day 2 they were again late to arrive. Didn’t bring enough material. Linoleum was patched together as again the senior worker left a junior man doing nothing, as he was told not to do anything until he returned. Once he returned again he was constantly on the phone and leaving to arrange other business deals. Maybe if he was that busy he should of hired an admin clerk to answer the phone for him. Really poor handling of our account and service, and no follow up from the carpet store. If you want to use 3rd party vendors, check in on them with your customers to see how things are going and don’t assume things are going well.

The Carpet Store in Kitchener has been our go-to place for all our flooring and tile needs. We've been renovating our home and others for years and have always trusted The Carpet Store to get the best quality for a great price. They have a great selection and knowledgeable staff to help with all your needs.

I highly recommend The Carpet Store in Kitchener. The staff are very knowledgeable and extremely helpful. I have a lot of projects so I shop around to find the best product for the best price. I always go back to The Carpet Store because my business is valued whether it's a small project or a big one. I also love that they are constantly getting new products in.

Great experience and customer service! Thank you to Paul in the warehouse for going above and beyond.

Absolutely great people to work with. The work was done in a timely manner with attention to details. We love our new carpet.

Great store with tons of selection. Very knowledgeable staff to deal with! I Always shop here for my flooring and tile.

I came in with a small piece of the carpet my pup had destroyed and they were able to find the exact same carpet in less then a minute.

If you are looking to decorate your patio or interior of your home, come to this place. Excellent service, fast, the best products and the best prices. There are various tastes and colors.
Carpet Store, Kitchener city.
Thanks Orest for the service. They are the best

Awesome customer service including great variety and very affordable price range. Very satisfied with the installation, will defenetly recommend to check it out.

After phoning a number of retailers in Toronto.no one could supply us with the Beaulieu flooring we needed to complete a job in Toronto.
The owner of the Carpet Store kindly sold us one box from his supply.
He was very helpful, informative and kind! He saved the day.and reno.to complete the reno over the next few days. Thank you.for knowing what product is popular.and have extra on hand. You were extremely helpful. No wonder you have been in business for over 30 years. Well done!

Wonderful experience with the team at Carpet Store. The installers did a great job (LVP) and everything was clean and well done. The area rug we purchased matches perfectly. Thanks for making the reno experience almost painless.

Mike was our sales person. He really knows his product and has a design background so he was great in helping me narrow down my decisions.

We had carpet installed in our three bedrooms by Eddie. He was a really nice man and did a quick job of installing. He took a few extra minutes to nail down our sub floor because he noticed it was noisy. Five years later it's still looking great.

We also had our kitchen backsplash, shower and heated floor tiles in both bathrooms and hardwood on our main level installed. The installer was really nice and on time and did quality work. He took the time to ask questions like the direction of tile, etc.

I always refer my customers here. I always ask for Orst, he really knows his flooring and is very helpful!

I had carpet installed on my upper level and both sets of stairs. It is the worst installation job we've ever had done to our home. I do not recommend getting Eddie to install. As time goes by we find more issues. Save yourself the grief, go elsewhere!