The Empire Group

Have dealt with this company for a few years, sent them dozens of watches for repairs and everything is always perfect. They really know what they're doing, and will actually tell you if a job is impossible which is important in this industry. The only company I trust for sentimental or valuable pieces to be repaired

Best clock repair & servicing in Ontario. Thank you Ron & Charles for taking such care of our family heirlooms.

Service is great and the staff is friendly. They've cleaned and serviced several of my watches, including some that were my fathers. They came back looking almost new again, even though they have considerable wear.

This watch/clock repair provides excellent professional services. Their front line staff are not customer service oriented, which is why it did not get 5 stars, but they offer excellent clock and watch repair service.

I have sent clocks and watches for repair to Charles and his team many times over the last few years. I've never sent him an easy repair. Ever. I know the repairs I send will take time but will come back as good as new. Never failed us and always quality work. Keep up the great work Empire Group!

I had a disappointing experience with The Empire Group, though Charles ultimately made it right. I hired them to service my family's antique grandmother clock. It worked just fine, and was simply due for maintenance. Charles assured me they would do a better job than their competitors, and then did a worse job. The clock was returned in poor working order 3 times. It took a 4th trip, and a total of seven months, to return the clock in the same working order that it was picked up in. The initial communication was also poor: calls were not returned, receipts not provided as promised. I had to call constantly to get updates and service. Ultimately Charles returned the clock in the same good condition he picked it up in, and refunded his fee, which he did not have to do.

I am so happy with the work done on my treasured 400 Day Clock! Ron is truly an accomplished clockmaker. The cost was very reasonable, and the service was professional and respectful.

Absolutely the best! Charles Harris and his team at The Empire Group are the ultimate professionals. Charles does what he says he'll do, and he stands behind his top-quality service. After a horrible experience at another repair shop, Charles went out of his way to repair our pendulum clock. It's not an antique, and its value is sentimental.but he treated it like a priceless heirloom and was an absolute pleasure to deal with.

Thank you again Charles!