The Great Canadian Bagel

This was hands down the nastiest experience I've had while ordering food. First off the server behind the counter was incredibly rude zero she was angry with my companion when she requested that her vegetarian sandwich be made on a clean surface after we witnessed the previous customers get their sandwiches made and jot a single surface was wiped off. She requested that someone else make her sandwich which they abided by. An older man came out who proceeded to COUGH on every single one of the ingredients she requested to go on her sandwich. I had ordered a BLT I watched this man cough on my sandwich slice it then proceed to attempt to slice her vegetarian sandwich with the exact same knife. I stopped him told him that wasn't appropriate as he was cross contaminating by using the same knife. This man had the gull to look us in the eyes and tell us he washed it. We were watching him the whole time not only did this man wash nothing but he was coughing all over the place without trying to cover his mouth once. We had no choice but to leave and I have not the slightest clue how there were customers there still eating after witnessing all of that. Absolutely disgusting.

ETA: I am absolutely tickled by the owner's response to my comments to blantly lie about their staff's actions is absolutely laughable why in the world would anyone lie about their food being coughed on? I watched the older male employee cough on my and my friend's order multiple times he never once made an attempt to cover his mouth or step away from the food he coughed straight on it and to insinuate that we were problematic from the get go? Your female employee was incredibly rude to my friend after asking for a vegetarian sandwich. She cross contaminated her food and she had no choice but to request another employee make her food because the absolute disrespect she was displaying in front of her. I hope to god you guys get a surprise inspection in the near future or retrain your staff

I’ve been a regular customer here for over 6 months now. My go to bagel is the Hot Tomazzo & I usually get the western sausage supreme deal. It’s super delicious. I’ve already told the staff how I can’t ever get tired eating it.they have a wide variety of bagels to choose from, large variety of spreads & many other great things on the menu. The entire team is very caring, supportive & professional. I’ll definitely be back very soon!