The Hayter Group

Bought a heatpump furnace from the Hayter group what is the napoleon brand
They did a excellent install!
Now during the winter it only runs on propane while it should use the electric heatpump
I had a technician come out 2x and called napoleon myself without luck
Will see how long it takes before they get it right
The salesman Jim isn’t reachable
At this moment I don’t recommend the Hayter group

"The installers were first rate. They installed the black box and wiring just as they said they would in their quote. No extra charges and no damage to my finished basement. They left the work area clean and tidy. I am very pleased with my new level 2 EV charger. ”

Sean Kim repaired our air conditioner same day we called and did very good job of explaining what it needed and what it was going to cost.

Sean Kim was friendly, knowledgeable and very good at his job. We were pleased with his service & professionalism

Sean spotted a problem during annual furnace inspection and got a replacement part under warranty. Part now installed and furnace good to go. Sean is a good technician"

We had no hot water when we woke up this morning. Three hours after placing the call Sean Kim had us up and running again! Prompt service, and Sean explains everything very clearly and is an amazing technician! 5 stars from this home! Thank you Hayters and Sean!

Our heater/furnace broke down on Friday morning, they had the technician Sean Kim show up in a few hrs to check it out. Unfortunately part had to be ordered but Sean was back on Monday and had it fixed in no time! Sean was very professional and went out of his way to get us going as soon as possible. Very happy with the service! We highly recommend them!

Excellent service call by Sean Kim.we returned from vacation to a cold house. Response was quick and Sean took care of the repair.
Thank you

Service has been excellent.

Sean Kim was the technician that had been to my home on two occasions.

He did a good job, answered my queries and he's a very personable guy.

Emergency Service performed by Sean Kim was excellent. Replaced main control circuit board that had become defective. Great troubleshooting and fast repair. Heat is back on!

Sean Kim was excellent. Explained the issue and fixed our problem efficiently. Very professional and a pleasure to have in our home

Had two guys come out and do my Water tank yeah Mitch Jamie Two good guys I got the job done we are good thank you very much hater group Cheers

Sean & Eric did an excellent job replacing our compressor, loop pump and general maintenance. It is in a crawl space and they worked without any complaints.

The service technician, Sean Kim, does our yearly maintenance on our GEO furnace, installed by the Hayter group more then 10 years ago. Last year he installed a new fan motor, we phoned the office in the morning, by afternoon sean had a new motor installed. Prompt service from Hayter, and Sean represents the company very well. After each service he explains the service report to me. Being a mechanic my self,
and seen his work ethic, I recommend Sean, and the company to anyone.

Sean Kim came out to do a service on our Geo Thermo unit! Super good on walking me through what he was doing and knowledgeable with what they do!

Jim Reddick, Matt, Mitch and the rest of the installation crew were professional, informative and insured all our needs and concerns were addressed. Thank you Hayter Group.

Always excellent service and products. Sean was very nice for our annual service and it’s good to know that our geothermal is working properly. Love my geothermal.

Competent professional service technicians keep out geothermal unit in great condition through their annual maintenance plan.