The Lace Wigs Store & Kapenzo Hair

The day I discovered the ladies at Kapenzo Hair is the day that my life changed or should I say my life began again with much more ease and confidence. Since I was used to having a full hair that everyone complimented and that I didn't have to think so much about when it comes to styling. It was so stressful and depressing when it fall out due to my illness, eating disorder. Which gladly to say I am free of it now. When my hair fall out
I started doing the uro locks which is so costly and damaged my hair even more.
I started researching believing & praying for another solution. And my prayers were answered when I specifically spoke to Abi at Kapenzo Hair. From the minute I walked into the lovely boutique when they were in downtown Toronto for the free consultation, I knew my prayers were answered. It has been almost 12 years now. They have made and is making my life so easy and helped to my recovery from my eating disorder as well.
I specifically ask for and work with Abi because she knows exactly what type of wig to get me and how to cut my bangs. No one thinks it's a wig. Funny enough including me. It feels like my own hair. On top of that Going to the boutique is such a therapeutic experience. I enjoy every min of it. I am forever grateful.

Omg Abby is fabulous! Went in very nervous and came out a beautiful confident woman. Can’t thank you enough Abby ️

Always such a pleasure speaking with Abi! She is very attentive and listens to your needs and very helpful. She always goes up and above to help with whatever I need and is just a phone call away. I recently placed an order but I realized the unit might be too long to deal with but she gave it an amazing cut and I couldn’t be happier! She is always there when I need her and that’s very rare these days! Thank you Abi!

This is a hidden gem in the world of wig shops.

I have Alopecia Areata and have been wearing wigs for some time.

It’s embarrassing to be completely vulnerable with a complete stranger not knowing what their reaction could possibly be.

I was pleasantly surprised that the lady here was very kind and knowledgeable about my condition.

The entire experience was great. It was nice to be given options and be treated well. I love my wig; although was quite costly it was certainly worth the investment.

Great place and excellent service. The ladies there are very knowledgeable and patient. The one speaking with my mother and I provided us with more information than the other wig shops we visited in Toronto. My mother especially has never worn wigs and losing her hair due to cancer was tremendously difficult for her and us all as a family. She was pleased with the variety of wigs, the ability to try them. However we were very grateful for the time spent on educating us on the different caps and hair types and the pros and cons to them all. I am writing this review on behalf of my mother who can only speak Italian. She is very happy with her wig and experience and felt the need to convey it through a review. Thank you.

Amazing! Remarkable and supportive!

I don’t regularly write reviews but o felt I had to share my experience.

I truly appreciate how above and beyond Aby went to help me find the right wig for me.

Aby is a gem and is excellent at what she does and she went above and beyond to allow me to try on nearly 30 medical wigs to find the right one for me and even provided me with complementary adjustments. I cannot find the words how to express my sincere gratitude. Aby’s true compassion showed. Thank you for your support and patience. I cannot wait to see you again.

Thank you again.

This is the ideal place for people suffering from hair loss due to cancer. It's very private and was exactly what my aunt needed to feel secure.

This place is fantastic! It is a comforting environment that makes you and your family feel at ease. I came with my entire family and child. It was calming for me but even more calming for my child because they had a play area for kids so he was able to play with cars and trains. Their service far exceeded my expectation and the quality of my wig is superb! Thank you again for your recommendations, assistance and resources!

Thanks hun for this amazing wig! You have been fantastic from the beginning! Thank you for answering my emails and texts.

I noticed that some reviews on here tell a story about what they are going through. Yes I had a nice experience at the store. The lady there was kind and didn’t pressure me to proceed with the order; which made me feel very comfortable and secure with the order. I do love my wig but more importantly, it helps me love myself again. I suffer from anxiety and depression and it’s due to my hair loss and some other medical condition. I suffered for a very long time and tried all sorts of treatments but nothing worked. One day I realized that all my research, my worries and how I’ve been so mean to others due to my condition that frankly they couldn’t control was only holding me back from being happy in the present. I have 4 beautiful children, a loving husband and a life I wouldn’t change for anything including a full head of hair. I urge anyone that experiences some of the pain and emotional turmoil that comes with Alopecia to take the time and work on yourself…deep within. It certainly worked for me.

Although the rep told me that this was a specialized boutique, I was still expecting to walk in and see wigs everywhere. Despite my brief disappointment, I was very pleased to see how personalized the meeting was. First, no phone calls were taken during my meeting, then it was just me and I requested the doors to be locked for more privacy because I didn't want to bump into anyone I knew. Lastly, I absolutely loved the honest she gave me. I made the purchase right then and there. I knew I needed a wig but my decision was based on my experience with the staff and also feeling in need of an actual wig due to my progressive hair loss. I ended up choosing a wig that cost $1800 plus tax and although it wasn't the European wig, she was right that it matched my hair texture perfectly. I love the color and the length as well. I only had to return once to get my wig band adjusted and had a few maintenance questions; which was addressed quickly. Thank you for making this a good experience for me.

Aby you are truly amazing and a blessing to people with hair loss! Thank you for helping me with my custom wig and making it absolutely beautiful! Thank you for your patience as I know I can be a pain but really thank you! I will pray for your colleague to get through Cancer.

Kapenzo was my saving grace. I’m a student so being able to go somewhere and get a wig that I can hardly afford but was WAY more affordable then others was great. I am truly happy with it and the quality. It makes this whole hair loss journey a tad bit easier when I can focus on treatment and reducing my stress rather than how to pay for a wig. Thanks guys!

I drove from Syracuse to this place and was expecting a big wig shop with wigs everywhere! Although I was slightly disanointed, I was very happy with the level of knowledge and attention to detail and my overall needs and wants that the lady put into the consultation. I couldn’t be more happy with my wig and my husband absolutely loves it on me.

This place is a God sent! When cancer stuck me I didn’t know what to do or where to do. Of course there are the obvious places but upon visiting and viewing their wigs, they seem so unnatural, heavy and very expensive! I’m a mother and a business owner and I can’t walk around wearing something that reminds me of a wig. I heard about their natural light weight wigs from a from a friend that went through a similar circumstance and I knew the recommendation was real because my friend is a perfectionist. I can’t recall who I spoke to but based on many of the reviews, it may have been “Abi”. Nevertheless, as anyone going through something and getting a wig made from scratch was nerve-racking. I just hoped it was as close as can be to the color and texture I requested. It did take longer than anticipated, I recall a bit over two months and close to 3 but I was more than happy with the results, the complimentary cut and the advice and sincerity. My intention was to write this review earlier but in the past month I barely had enough energy to get out of bed. Thank you ladies for everything!

Imagine having your child sick and losing her hair and going from having beautiful long hair to being bald. This was more than a difficult step for her and our family. The lady we met gave her the peace of mind she needed but most importantly, she made her smile and feel comfortable in her own skin. It was more than we could ask for, except for her wig which was simply perfect after styling. I hope that this company continues to be around for the sake of kids and families out there. They are a true hidden gem.

Thank you for everything Aby. You have been amazing and a true angel to me. I knew from our conversations that you are truly sincere, honest and beyond knowledgeable about these medical wigs. It was an absolute pleasure to meet you and have you help me create this absolutely beautiful wig; that has been my saving grace through this difficult time in my life.

Thank you for taking the time to help me through this process of getting a wig. It was very difficult for me and I appreciate your patience and understanding.

Fantastic Job Aby and thank you for being so patient with me and all my change requests. I love my wig and how it makes me feel like me again. Thank you so much from the bottom of my heart! You’re a star!

I can honestly say that I am happy with my wig now. It was hard to adjust to the change from a topper to a wig and even harder to accept but after months of wearing it, I am very happy and appreciative of the ladies that helped me style it and make it work for me. Your patience and how you cooperated and went above and beyond meant the world to me, so thank you and know that you are helping people feel whole again. The feeling you described of gratitude shines from you, so please continue to do what you do because people like me with hair loss appreciate you and the wigs you offer especially at the price you offer them for. God bless.

My hair loss was sudden and I couldn’t possibly afford something expensive but the lady I met was able to find me a great comparable option that fit my budget and timeline. I appreciate you!

Great customer service. The lady took her time to explain everything to me and was dang on with all the recommendations.

I couldn’t have asked for a better experience! Thank you so much for this beautiful wig and most of all, thank you for being honest and sincere with me!

Fantastic customer service! I have been here at least 3 times to ask questions and I am so happy she was patient and understanding because to get my wig and feel this good really meant the world to me! Thanks girls!

I have experienced hair loss for a few years now. It has not only damaged my self-esteem but my relationship with my spouse and friends. I can’t tell you how many times I have contacted several companies to view wigs and found many of them were unnatural. This was one of the most difficult experiences I could have encountered in life and I know I’m not alone. However, upon speaking with two ladies from this company, I felt at ease at first but was still apprehensive since this was a very sensitive topic for me. I had two consultations with them. One free and one extended and at cost. The extended consultation was everything I had hoped for; as was the free one. However, the difference was that I had more time to discuss my overall needs and wants but more importantly when I tried several of their wigs; they were so natural! It was literally the best wig experience I’ve had. I didn’t hesitate to purchase one and I absolutely love my wig. This was such a great experience and the main rep I dealt with was calm and represented herself and the company very well without pressuring me to purchase. Thank you and best of luck!

Cancer may have crippled me temporarily but it can’t beat me! I love my wig and love my life even more! Thank you for your patience with all my questions and my anxiety throughout this process of getting and styling my wig. You girls are amazing, especially Abbey! You remind me of my eldest daughter because you are such a wonderful person and mom and have been amazing to work with to get me this beautiful wig that has made me feel beautiful again!

My daughter and I trusted them to develop a wig for us and they did a fantastic job! Honest, straight forward and no pressure. I knew we would purchase from them because my daughter was the most natural, comfortable and talkative I have seen since she lost her hair.

I buy my wigs here all the time! I’ve bought pretty much everywhere but nothing beats their quality! Please please please continue to remain the same and I will be forever loyal!

I wish I had found this company years ago! Their quality is 10X better than what I have been ordering from another company, which I won’t name.

I bought a wig and the color and quality were perfect but the thickness was a bit much for me especially after my hair cut. Abi spent 2 hours thinning it out for me and while thinning it, she shape it as well and for that I’m truly grateful.

Great service. Purchased a wig, and then had to leave for Dubai and they actually shipped it to me styled. It was superb from the consult to actually getting the wig. Great job ladies!

I’ve struggled with hair loss for years, then I loss a very close family member and to top it off, I was diagnosed with Cancer. It’s heartbreaking and lonely and overwhelming. No one really knows how you feel and no one can really help you. Therefore searching for a wig was far from what I wanted or expected to do. I drove all the way from Ottawa to come here and yes… I had high expectations. That’s just who I am! I met with a lady who I can’t even remember her name due to all the meds I take. What I do remember is her heart. She helped me figure out what was best for me from hair to budget and I think that was very important and helped me calm down with my anxiety. There is one thing that I absolutely couldn’t stand was the time frame to get my wig. It drove me insane! Two months was too long! However when I got it; it was simply beautiful and with the complimentary styling…just perfect after I went back for a small touch up. I’ve had this wig for 4 months and received many compliments and feel at ease again.