The Manor Village London - Retirement Home

My mother was one of the first residents at the Manor Village. For fear of isolation, we brought her out for 18 months during the pandemic, but otherwise she lived there until her she passed away last week. At first she needed a bit of PSW assistance, but was fairly independent. We appreciated that her care increased responsively as her needs became greater. At the time of her passing she was bedridden and dependent in every aspect of her care. Particularly since Christmas, we are very thankful for the excellent care she received from the staff of 4West, and in particular, Maria and Rose, her primary day and evening day PSWs. The Executive Director, Cindy and Director of Wellness, Liji were also helpful and responsive in meeting with us as my mother’s care needs changed. My mother had a strong personality and they all embraced it. Over the years we’ve come to realize that we don’t need the organization to be perfect, but we do need it to get her care right. Between being able to communicate about her needs, and having a very caring staff, they did.

Wish there was a lower star I could give because this place was horrible PSWs just hang out in there little Station and don't interact with the patients My father had alzhiemers and they just left him in his room I found him half naked on the bathroom floor once and couldn't find a soul to help him One of the nurses gave my mom a number to call because she new he wasnt been taken care of No dignity He passed at Vic hospital on January 8th He was admitted with two broken ribs two cracked ribs and the brain bleed that he had became worse Slip in the shower unattended makes sense to me Please avoid this place They killed my dad He passed away at Victoria hospital with people who cared and were great with the fame Please do not send your family members within memory problems to this place

If I could give 0 stars, I absolutely would. There were numerous times my family member was found unattended lying on the floor with no help in sight. After numerous falls, he was admitted to the hospital with fractured ribs and a brain injury. Our loved ones deserve better.

Wonderful caring staff. Cannot say enough about the care provided to residents from receptionists, nursing psw, recreation, housekeeping and kitchen staff to management. Thank you for all you do!

Poor management lack of care increased our existing family issues much more than they needed to be.rather than accommodating us and welcoming us to care for and visit my Mother - they made it difficult while the hands-on staff did their best. Lovely care givers but the home is lacking. They are profit driven only - don't fool yourself with the nice photos and caring tour. Their goal is profit over care when you look closer. Unfortunate. But Thank you to the hands on staff that do care!