The Ordinary. DECIEM The Abnormal Beauty Company

Customer service was pretty terrible. They were so rude when I asked questions about the Niacinamide serum. I was planning on browsing and picking up a few products but just bought that one bottle and left because the staff made me sooo uncomfortable!

Not sure why this shop has been said the best shop of The Ordinary, so i went to visit today. I have been using their products even in my home town 3 years ago until now, not friendly staff (both of them). 8 July around 4pm.

They server well with white and western people but not really to Asian customers like me. I didn't feel comfortable and to be treat like this. PRODUCTS is extremely awesome but not today on shift staff surely. One of them were rude, excuse me, Canada is welcome new comers, but not everyone is fully understand what are the ingredients inside the products or special terms. Staff was not patient to me or explain to me.

I definitely had a bad shopping experience in this shop, if you are Asian customers better to go other branches but not this one in Bay. Distrillery District branch may be a better option for you.

Strange, the brand is from Canada. But why their service is like this?

Definitely I won't go back to this shop or recommend anyone. I don't want my friends got upset like me.

I will put on ZERO star if its allowed in review.

Very beautiful, well arranged store. I was there to return a product that didn't compliment me. The 2 beautiful ladies recommended something else that works perfectly for me face

Had the most lovely experience with the sales associate by the name of “Dosa” I believe. She was very helpful and super attentive to my needs and help me pick the perfect products?

Andrea is literally the sweetest gem! She knows so much about the products and like she has perfect skin! Loveeee?

Bad experience so far. The white staff with a piercing on her nose made me feel uncomfortable. I asked questions about the products but she responded to me from a distance and no effort to come forward to engage. Been using the brand for 4years and been here several times and so far delighted with the rest of the crew except this one. She shouldn’t be in the frontline. Will buy to other location instead.

The staff was really cheerful and welcoming and of course the products are great:) *there is a recycling bin inside for empty bottles*

This is THE BEST location with a team that listens, educates and curates a skin care routine for their clients. Whether I am with Erica or Dosa, I know I am walking away confidently knowing when and how to use the products they recommend. I appreciate their time and efforts to go beyond the duty of call whenever I have a question about targeting a specific skin concern. ALL their locations need to look to their expertise and practice because I cannot say the same for their other locations like Square One Mall. Nevertheless, Erica and Dosa, love and thank you for always providing a great experience. See you soon

Super friendly staff! Giulia was extremely helpful and patiently taught me how to use different kinds of serums. Definitely coming back.

I visited the Yorkville location for the first time today and I had the pleasure of meeting Erica. 10/10 customer experience, I look forward to my next visit.

What a wonderful received this morning at Deciem store in Yorkville! Great quality of customer service, lots of passion and energy for the brand, products and serving customers!

What to give a shoutout to Eric and Fardowia for their amazing above and beyond service! I'm finally on my way to excellent skin!

Erica is by far one of the best SA I have ever been served by… kind, knowledgeable, professional and so personable! You are lucky to have her!