The Pen Centre
21 review 221 Glendale Ave, St. Catharines, ON +1 905-687-6622 www.thepencentre.com suggest an edit
03 December 2023 6:04
In my opinion this is the best mall I've gone too, this mall was my entire childhood and I had so much fun walking around it with my mom and buying stuff.
30 October 2023 0:33
Always beautiful, spacious and clean
Always a pleasure shopping there
Food court is huge and a lot of variety to eat
Always a pleasure shopping there
Food court is huge and a lot of variety to eat
13 September 2023 1:09
Pretty good shopping mall lots of stores and food vendors. Really recommend that place for walk out with friends or family.
30 August 2023 13:39
They allow bad food court licencees. Read reviews for Thai Express, 221 Glendale Ave St Catharines. Food reviews are awfull.
02 August 2023 15:52
Pretty average mall you can find all your necessities here, not a lot of people come here and overall pretty chill mall
01 August 2023 12:27
It's a good sized mall with a variety of stores - almost everything is open vs some malls which are ghost towns.
17 June 2023 3:36
Went to the mall on 06/24/23 with my wife and two young children. We have a puppy and called courtesy desk before going and asked if dogs were allowed. They said yes! We have a toy poodle that weights maybe 8 lbs.we entered by Winners and an aggressive security guard approached my wife and daughter and said no dogs allowed. When I saw the situation I approached security guard and told him we called and he said no they are not allowed. I told him about courtesy desk and he said they were wrong. I asked him if they represent the mall
And he said YES! I asked him to show me where it says no dogs. He said on each entrance on doors. I said let’s go check because I said it doesn’t. He thought I became confrontational and radioed for back up. I laughed at him and said because I’m questioning you, you need back up? He wouldn’t go to the door to provide it. Then when I continued questioning him he threatened to have me trespassed. I said for what? Asking to prove your policy he said it’s mall policy and we could go back to security office and he’d show me. I called him out on this and said let’s go. He said well that’s a waste of time. I said that’s for me to decide. His supervisor showed up and was very professional and de-escalated the situation by taking the time to share with me that dogs were not allowed in the mall unless service dogs. She agreed that courtesy desk was misinformed that represents the mall. Winners also allows dogs and the manger was all over our dog petting her and kissing her. She said that she would have to speak to her. Then my wife went to Home Sense that allows dogs. This is outside the mall and this was ok but still part of the Pen Centre. Then I returned to the mall to take care of what I intended to originally before this overzealous security guard confronted me and witnessed another dog in the mall in a a roller. That was ok? Same security guard walked by and didn’t say a word. Just a joke.
I even talked to a few of the store managers in my shopping experience and was told that these security guards are hurting business with their commando attitude.
Do yourself a favour and go to the outlets. Pen Centre has turned into a sub par mall and hiring sub par security is further hurting their already suspect business. The mall has many empty stores and sub par stores. Courtesy desk represents the mall, not security that is contract hired. I used to frequent the Pen all the time. Not anymore do yourselves a favour and go to the Outlet Collection of Niagara. Oh and I forgot to add, when I said we called and said we had a toy poodle the security guard said oh that may be the problem you said “toy” poodle. Maybe they thought you called about a toy. Ya! Ok! I called to see if I could bring a toy to the mall. Such stupidity. Pen Centre your
Best days are behind you
And asking people to watch your mall
Like the idiots you have are representative of what this mall has become. The
Security guard supervision who did show up to deescalate the situation was professional and said all then right things.
And he said YES! I asked him to show me where it says no dogs. He said on each entrance on doors. I said let’s go check because I said it doesn’t. He thought I became confrontational and radioed for back up. I laughed at him and said because I’m questioning you, you need back up? He wouldn’t go to the door to provide it. Then when I continued questioning him he threatened to have me trespassed. I said for what? Asking to prove your policy he said it’s mall policy and we could go back to security office and he’d show me. I called him out on this and said let’s go. He said well that’s a waste of time. I said that’s for me to decide. His supervisor showed up and was very professional and de-escalated the situation by taking the time to share with me that dogs were not allowed in the mall unless service dogs. She agreed that courtesy desk was misinformed that represents the mall. Winners also allows dogs and the manger was all over our dog petting her and kissing her. She said that she would have to speak to her. Then my wife went to Home Sense that allows dogs. This is outside the mall and this was ok but still part of the Pen Centre. Then I returned to the mall to take care of what I intended to originally before this overzealous security guard confronted me and witnessed another dog in the mall in a a roller. That was ok? Same security guard walked by and didn’t say a word. Just a joke.
I even talked to a few of the store managers in my shopping experience and was told that these security guards are hurting business with their commando attitude.
Do yourself a favour and go to the outlets. Pen Centre has turned into a sub par mall and hiring sub par security is further hurting their already suspect business. The mall has many empty stores and sub par stores. Courtesy desk represents the mall, not security that is contract hired. I used to frequent the Pen all the time. Not anymore do yourselves a favour and go to the Outlet Collection of Niagara. Oh and I forgot to add, when I said we called and said we had a toy poodle the security guard said oh that may be the problem you said “toy” poodle. Maybe they thought you called about a toy. Ya! Ok! I called to see if I could bring a toy to the mall. Such stupidity. Pen Centre your
Best days are behind you
And asking people to watch your mall
Like the idiots you have are representative of what this mall has become. The
Security guard supervision who did show up to deescalate the situation was professional and said all then right things.
08 June 2023 3:23
You get used to the amount of people. Not as much as the bigger cities, but it's a popular place due to the stores inside the mall, the cafeteria, and the theatre. I tend to go from the mall to the plaza across the street and vice versa. The food court will always be the busiest. Come here if you have money though. 20 bucks will only get you so far if you need something specific, so sales or rewards cards are definitely a must here.
19 May 2021 22:01
Security Guard: Any COVID symptoms?
Me: *cough* No.
(Bunny Ears)
Security Guard: Any COVID symptoms?
(Takes selfie)
No.
Security Guard: Any COVID symptoms
No!
Me: *cough* No.
(Bunny Ears)
Security Guard: Any COVID symptoms?
(Takes selfie)
No.
Security Guard: Any COVID symptoms
No!
05 May 2021 10:26
A cultural hub! The Pen Centre is an ever improving staple for the Niagara Region. When considering the history of the Niagara Region, it’s clear to see that the Pen Centre represents the pinnacle of Niagaran suburbia.
01 May 2021 19:07
Sorry to see it gone. The pandemic took so many places that were not nearly as worthy as this HomeSense. Bye old friend.
17 April 2021 5:46
I really love this mall, I love being with my friends there and finding new things. I really wish the pandemic could be over. However sometimes some of the stores have problems with some gift cards. For example when I went and brought a gift card with me it didn't work and I never used it and the card I just got the week before I tried using it
11 April 2021 8:26
I think its a bit extreme to only have one entrance to a mall. Social distancing doesn't mean crowding up at one entrance.
29 March 2021 13:33
Since we’ve moved to St. Catharines during the pandemic we haven’t had a chance to visit very often but when we have and also based in previous visits it’s as great a large mall as those in larger cities.
13 February 2021 0:49
Went to The Bay as i do at Christmas for Royal Doulton products, by far the worst service I've experienced at The Bay. I was surprised and left without making a purchase.
28 January 2021 22:40
Pen Centre is a beautiful, spacious and clean mall. It’s such a shame they were forced to close due to the lockdown. I feel so sorry for all of the businesses and people who depend on their jobs there.
15 January 2021 10:13
So pleased with all the crew (s) in every store I visited this week! Professional, helpful, took store health and safety seriously but still maintained friendly, professionalism!
Shout out to the T-shirt store team! You helped to make some ppl on our xmas list very happy!
Shout out to Spencer's for helping me find exactly what I was looking for!
Shout out to the airens who we ever so helpful!
And shout out to the pretzel stand for always having the best pamersan pretzel for my visit to the pen!
Shout out to the T-shirt store team! You helped to make some ppl on our xmas list very happy!
Shout out to Spencer's for helping me find exactly what I was looking for!
Shout out to the airens who we ever so helpful!
And shout out to the pretzel stand for always having the best pamersan pretzel for my visit to the pen!
19 July 2019 12:44
Love this Mall. We visit it every time we visit Niagara Falls and we meet my mother in law for coffee and shopping. The stores are always so nice.
18 June 2019 19:33
I'll be happy when the construction is done and the parking improves. Inside is ok. It's still the best mall of its kind around.
16 June 2019 18:31
Had a great day shopping.everyone was attentive and helpful. Lot's of great merchandise.lots of sales. Lunch was at the food court, lots of tables available and all clean. Good day.
07 June 2019 13:39
I enjoy shopping very much, I luv the Pen Center, very nice mall, so many different kinds of stores, I always have a nice time. For me shopping is a stress reliever, I love seeing, all the people, & socializing.