Service was exceptional, food was mediocre but on the pricey side. Everything was cooked very well, just not as flavourful or higher quality as I expected.
Been coming here for 7 years and I always bring new people and buy several rounds. One day I brought a new guy and the server with a big beard points at my friend and says he's banned for drinking outside drinks. I explained he's never been there before to which he replied " well it was some white bald guy with a goatee" as if that was a justification instead of the most racist thing I've ever been told. Got banned from an Irish bar for being Irish.
The service was great for our lunch group. I believe there was only one server working, but she did a great job making sure everything was taken care of. Our order didn't take long, and everything was prepared very well (shoutout to the BOH!). There is something for everyone on the menu, and they can accommodate/customise your offer. I definitely recommend this location for a nice relaxed/casual dining experience.
Do try and find the time to visit the Royal Oak if you are staying in Ottawa. If you are British like myself and like Friday fish and chips, order them here as they were great and are discounted on Friday! Went nicely with Canadian Blue Moon one of the beers.
Showed up after a show. Atmosphere wasn't great (no lighting). Had a great waitress, ate and paid the bill. I then witnessed another waitress being completely inappropriate and aggressive (which appeared to be for no reason). We had been sitting beside this table and they ended up getting kicked out. They did not appear drunk, just.happy? The waitress snatched the beer aggressively and actually almost seemed drunk herself. I felt bad for the table. It was uncalled for. Bad waitress who needs a permanent vacation.
Stopped in for nachos and a pint last night with a friend and my wife. Bartender SAM was extremely rude, disrespectful, unprofessional, to the point she reach on our table and grab our plate and drink. Never seen anything like this in my life. Making accusations and she was proud that other customers were also angry with her behaviour.
Just want to mention our waitress was friendly and courteous and she had no idea why Sam was acting in such a way.
Good place for a team gathering. I enjoyed the hot shepherd's pie. The service, however, was spotty. It took a long time for a waiter to come and offer us water or take our orders.
We visited the Kent & Slater location on May 9th. 3 out of 10 rating
Positives:
Waitress was very nice and attentive. Good Location Good Seating
Negatives
Beer: No British beer on tap. Kind of hard to believe that at an British pub that there was no English, Scottish or Irish beer on tap. It was all the standard stuff you could get at a place like Boston Pizza.
Food: We were a party of 6. No one really liked the food and found the meals average or below. My meal the Windsor Sandwich lacked any real taste and was on a crusty bun that was so tough I honestly was hurting my teeth on, one of those bite and pull rolls. My wife ordered the fish and chips, greasy fish and limp fries.says it all.