The UPS Store

I paid to have delivery, not an email telling me my item is ready for pick-up. This location (& others) is part of this problem by not doing anything but point the finger at the process.

UPS is UPS & give zero F's about it's residential customers.
(it's called reputation for a reason).

The service at this store is amazing! We popped in last minute this morning to get birthday invites printed before school and they had them ready to go, looking good in less than 5 minutes!

He brought to my home the package on 28july but I was not at home then wanted to pick up my package said will bring back the package but didn’t get yet.

The store manager Miss Patterson is very knowledgeable about graphic design and various art techniques which enhanced my portfolio immensely, Thankyou Annaka

I want to commend the wonderful customer service that Evan provided to me sending a 10 1b birthday gift to my daughter and son-in-law in NYC. Evan demonstrated great attention to detail and provided complete details of the various options available to me for shipment. Evan was pleasant, courteous and professional. I recommend you speak with Evan at UPS Victoria Street North, Kitchener for your shipping needs.

Annika is fantastic! I went in looking for help creating a small poster I could frame as a gift for my son-in-law. Thanks to her expert advice, knowledge, creativity and enthusiasm, the end result FAR exceeded my expectations!

Don’t go here. The employees here need some serious customer service skills as they lack in this department.

This location could use some customer skills.
Had a relative of mine come in to ask for a UPS envelope and the clerk would not give him the envelope unless he shipped the package right at that moment.

Attention management. I called UPS head office and inquired and they advised that UPS envelopes are free and you are required to provide them to the requesting customer regardless of whether or not they will SHIP AT THIS VICTORIA ST LOCATION. Train your staff better as the clerk at the counter confirmed that she would send an envelope and all she did was provide a waybill after spending some money earlier in the day photo copying.

Contents of packages are private and sensitive especially in this case but your employee insisted that we package it at this location. Contents (Court disclosure)

Avoid this location. I was so upset that I ended up using FedEx that’s 25 mins away.

Your employee wasted 2 hours of my time. You will get my honest review here.

Edit.
Thanks for correcting my spelling mistake. Just to be clear, I did not threaten anyone in shape or form. I asked for a express envelope and I did not get it not once but twice. Its not your job to tell me how to package, ship or where to ship my package.

Furthermore, I intended on shipping this parcel at your location. You are making false claims about making threats. IF YOU HAVE RECORDED CALLS YOU SHOULD LISTEN TO THEM.
I did however call your employee ST PD and that I believe she is. I was super clear about my communication with her.

You should STOP making up lies to make your store look better and tell the truth.

Great experience! Thanks! I have been using their services for the last three years and I have always been impressed. Very professional, kind and helpful! They do pay attention to all inquires. Thanks for going the extra mile

Needed a mounted poster done and Annika was able to turn it around very quickly for me. The poster itself looked fantastic and it was priced really well also. Definitely will be going back for any other printed material I need in the future.

Thanks guys!

So happy with my experience! Evan was kind, professional, and very informative. Even printed out a fragile sticker to stick onto my package! Will definitely be going back to this UPS Store. 5/5 stars

Disgusting. Just Received a message from UPS driver. I was informed this person was not able deliver my parcel. I have been sitting in my home all day waiting. There was nobody buzzing my door.
I have spent the last half an hour trying to get through to UPS. You can't. They block themselves from customer contact.

This location is really good with very friendly staff and great services. I always go here for document printing and for parcels. Very polite and happy to help staff there everytime.

This location has the best customer service I have ever experienced.
Annika went over and above my expectations.