The WORKS Gourmet Burger Bistro

The food is only good if you’re there to hold them accountable, when ordering takeout from them chances are they’ll cut corners, happened for the second and last time to me, i recieved uncooked fries last night through delivery with my burger, i could tell they were uncooked because they were soaked like a sponge and when i squished it it was hard in the middle still.tried getting a refund and almost did until uber contacted the restaurant, i’m assuming you saints called me a liar even tho i had picture proof because immediately after talking to you uber began ignoring me indefinitely

My girlfriend and I went to this location and neither of us have any complaints, food was excellent, and our server was very nice as well, would highly recommend!

I recently had a deeply unsettling experience at The Works, and it is with a heavy heart that I share my thoughts on what transpired during my visit. My boyfriend and I decided to dine at this establishment, excited to enjoy a meal together last night (November 23,2023) at around 4 pm. Unfortunately, the evening took a sour turn due to the discriminatory treatment I faced.

From the moment we walked in, I sensed an uncomfortable shift in the atmosphere. The staff's demeanor towards me, a person of color, was markedly different from their treatment of my white boyfriend. It became apparent when our server, who was prompt in filling my boyfriend's water glass, seemed to conveniently overlook mine. Initially, I brushed it off, thinking it might be an oversight. However, as the evening progressed, the pattern of differential treatment became increasingly evident.
What struck me the most was the overt hostility and indifference I encountered throughout the meal. While my boyfriend received polite and attentive service, my requests were met with dismissive glances and delayed responses. It was disheartening to witness such blatant discrimination in a supposedly inclusive and welcoming establishment.

As a customer, I believe that everyone should be treated with respect and dignity, regardless of their race or background. Sadly, this was not the case at The Works. The discriminatory behavior I experienced left a lasting impression on what should have been a pleasant dining experience.

I sincerely hope that The Works takes this review as an opportunity for introspection and reevaluation of their staff training and customer service practices. No one should have to endure such treatment based on their race, and I trust that steps will be taken to ensure a more inclusive and welcoming environment for all patrons in the future.

The burger’s not made with love haha. As you’re sitting down chowing on your $24 burger you realize it’s nothing special and lacks sauce and is dry in the middle with soggy fries. Great ambience, okay service.

Somehow they managed to dry out a waygu burger, put carmelized onions instead of crispy, bbq sauce very mediocre.

Bacon was good, bun was good, poutine not good.

Fries were hard and undercooked and gravy tastes very bland.

Finally tried this place but it’s was terrible.

Awesome burgers that break the traditions well. Good portion for the price. Everything smells fantastic. You literally follow your nose to this place. Super Friendly Staff. Smart and simple interior design. Clean Washrooms. Patio Available. Free WiFi. Paid Parking Lots, Meters and Garage Nearby. Bus Terminal Nearby.

Excellent food and service. Our server Ryan is the Kevin Bacon.
Thanks for the awesome recommendation