Thornhill Hyundai

I’m Mahsa Ghadiri
I want to appreciate deeply from nice customer service man that name is Mr. Havis Kwok. In Thornhill Hyundai

Arshia provided an excellent car-buying experience! Knowledgeable, attentive, and made the process smooth.

Chikku Mohan was my service advisor and he was amazing to deal with. Thank you for taking good care and service of my car.

They take care of you until you buy the car, they don't answer your phone calls after you buy the car, they raise the interest rates too high, I definitely do not recommend them.

Tenny Booked me appointment for cars don't have in their inventory. Drove 1.5 hours one way and then they tried to sell me different car. So unprofessional. Very disappointed.

The service department here cannot be trusted. I took my Elantra GT in for an issue with the driver's seat wobbling unusually. They quoted me at over $600 to fix it, saying there was a bolt missing and it's not covered under warranty because they "couldn't find the bolt".

Well they obviously didn't look very hard. Took the car to another Hyundai dealership (Finch in London) and explained the same problem. They found the bolt, fixed it, and sent me on my way with just a diagnostic fee (it was fixed within the time permitted by the fee, no additional charges).

The problem with Thornhill as well is that I specifically asked them to try submitting the issue to Hyundai for warranty coverage, because they were just assuming it wouldn't be covered. They did not do this. They also never sent me the diagnostic information by email that they said they would. There was no further contact after I left with the car.

Overall, extremely unprofessional, sleazy practices at this dealership. GO ELSEWHERE.

Thank you Sina for spending time with us to find the right car and for your honest guidance.we are very happy.

I collected my Elantra today, and I couldn't be happier with my experience. The car was in impeccable condition, a testament to the care taken by the dealership. What truly made the day special was the exceptional service provided by my dealer, Masoud Pakdel. He demonstrated a wealth of experience and expertise in not only explaining the entire process but also acquainting me with the car inside and out.

Masoud Pakdel's guidance and knowledge were invaluable throughout the process. He patiently answered all my questions and ensured that I felt confident and informed about my new Elantra. It's clear that he takes great pride in his work and genuinely cares about his customers' satisfaction.

Overall, my experience with Masoud Pakdel and the dealership was outstanding. I left with not just a new car but also with a sense of trust and confidence in my purchase. I want to express my sincere gratitude to Masoud for making this a great day and for providing such a positive car-buying experience. Thank you!

[Below they said will reach out to me but no one replied me] TERRIBLE Experience - NO REPLY SINCE THEY TOOK MY DEPOSIT

I had an extremely disappointing experience and would strongly advise against visiting this dealership!

The finance manager displayed unprofessional behavior and a complete disregard for our agreed-upon terms. Despite our agreement that the signed deal would be canceled and my deposit fully refunded if the finance application was unsuccessful, the manager went ahead and reapplied for the loan without my consent!

I replied immediately that it is not acceptable to reapply for the loan after the first trial was failed without my consent.

Worse still, my requests for the cancellation of the deal and a full refund were repeatedly ignored, further adding to my dissatisfaction.

I emailed the finance manager, salesperson, General Sales Manager, no one is replying to me!

Given this experience, I cannot in good conscience recommend Thornhill Hyundai to others. It is important to be cautious and seek a more reputable dealership that prioritizes customer satisfaction and honors their agreements.

Right from the start, it was a great experience. I contacted Anmol via Marketplace and he immediately booked an appointment with me for the same day. Came to look at a different car but to my luck, a new car was available and Anmol suggested me to take a look and helped with it. Bought the car and all the documentation was done on the same day with the help of Anmol and Mousin. It was a really great experience as both the guys were cool, helped with all the process and all in all, I will recommend this to anyone looking to get a car

Mohsin Shiakh helped me a lot thank you very much he is very friendly thank you for everything

I had an amazing experience at this dealership! I walked in without an appointment and was lucky to be greeted by the Sales Representative, Mohsin Sheikh. He definitely deserves a mention. He is not only knowledgeable, helpful and transparent, but also quite friendly.
He helped a lot in making the experience smooth and went an extra mile to share tips on how to save big on your auto insurance! He is very thorough.
I remember when I was there for pickup and the Apple Carplay was giving some trouble, he was kind enough to spare time and sit with me in order to figure out what was wrong, which I really appreciate!
I would definitely recommend him to anyone who plans to visit the dealership!
Look no further, he is your guy!

The most terrible dealership in customer service in Canada. They sale a car with scratches and no mat cover. The car was used

Recently purchased an Elantra from here, altought i must say do your homework before making a purchase but the staff are firendly, we dealt with this gentle man name Masoud and he helped a lot

TL;DR. Came in to buy a 2022 Tucson. Demo was priced ~$3500 over MSRP with 6000km on it. Low balled us on trade by ~5k, purchased a higher trim Tucson N-line at Orillia Hyundai the next day, brand new with 0km, and saved nearly $6,000 when compared to the vehicle we looked at here. Bill of sale is for the new car we purchased the next day at an HONEST Hyundai dealer.

FULL STORY:
Came to purchase a brand new 2022 Tucson N-Line, they did not have any stock, but they had a DEMO Tucson Preferred with trend package (one trim level below) so we decided on maybe buying that instead as it was in stock. The price was $40,079 not incl.tax.

The car had 6000+km on it and was shown to us with a baby seat and other junk inside of it. It was being driven by an employee, even though being told on the first visit it was "locked up in the other lot". Whatever.no big deal. I'll come back.

Two days later, we test drove it; liked it and wanted to do a deal. This is where it gets crazy. The price of the vehicle was above MSRP, Red flag 1, even though it had 6000km on it and was being sold as a demo model. I caught this between visit 1 and visit 2. Roughly $3,500k above MSRP. They also told us and I quote "we dont match the online price, try and buy it online, you cant". Red flag 2.

Given the mass delay of new vehicles due to COVID-19, we decided lets see what they offer on the trade in, maybe we can still work a deal. Previous to the 2nd visit, I got an appraisal elsewhere (a Vaughan dealer) for +13k. Thornhill Hyundai offered 8500. Red flag 3. "you'll never get that, its fake" they proclaimed. Even though I had proof and showed them the offer. Dont even get me started on the so called "Mandatory" $1859 fee they tried to slip into the bill of sale. Red flag 4.

All in all, we decided to walk, for obvious reasons.and bought a 2022 Tucson N-line the next day at a different Hyundai dealer.

I got a Hyundai Elantra 2021 from Mohsin. He is very kind and patient. He professionally answered all questions. I appreciate his service! I highly recommend it!

I purchased a new top trim Santa Fe in August 2021. The customer service was initially great, but it went downhill as soon as my husband and I walked into the finance office. We had worked out a deal with the sales rep only to find that that deal was not reflected in the paperwork we were asked to sign. It felt like they were trying to slip one by me. When I pointed this out I was told by one of the managers that they couldn't give me the deal the sales rep had committed to. The sales manager and sales rep then had a back and forth right there in front of me, which was completely unprofessional and felt staged to make me feel like I was in the wrong for insisting that they honour the deal I agreed to with the sales rep. Not impressed. We went ahead and purchased the car anyways with a modified version of the original deal. Picking up the car once it arrived was fine, however, the poor customer service has continued. I purchased the extended protection plan having been told I could cancel it within 45 days with no penalty. Well, when I decided to cancel it there was a $50 penalty. I also had to drop a paper form at the dealership, even though the dealership had told me to work with Hyundai Canada online. The finance manager committed to following up with me within 2 days to ensure the form had been submitted and the cancelation went through. Well, I've followed up with the finance manager 4 times by email and have been met by silence; it's now almost 2 months later and I still have no idea if my cancelation went through. Clearly the customer service at this dealership is a sham - every thing is great until they have your money and then suddenly you don't matter. I certainly wouldn't buy at this dealership again.

Great place to buy your car. Open and clean showroom. Kind and knowledgeable staff. OlWe purchased our first car in Canada at this place, and Onur, our sales representative, guided us through all the leasing process and explained all the details. They were kind enough to meet our budget and deliver our car right on time. Highly recommend dealer.

Late Nov 2021. Thornhill Hyundai Service phone call and text message to communicate opportunity of on site appraiser for my 2017 Santa Fe. Its let go should had been in their record. It demonstrates the enthusiasm and aggressiveness of the Sales team, new or old. It quite contrasts with the Service team vigor. There were not that fine experiences with them before. However, follow up services in every aspect have room to be refined as well. Wish them prosper and thrive.

Great dealership to buy your vehicles from! Vehicles arrived in 1.5 month after placing the order when other dealerships were quoting 3+ months. Overall pleasant experience at Thornhill Hyundai dealing with Fereshteh as my sales rep! The process was quick and they weren't pushy as other dealerships trying to sell you warranties etc.

I went last week and purchased a vehicle and I have to say that from start to finish, the sales rep was amazing. Mohsin Sheikh was truly professional and cared about my experience. Thank you Thornhill Hyundai and to the amazing dealership manager also!

Mohsin was extremely helpful in getting me my new Hyundai Kona! He was professional and timely and accommodated all of our requests. Thank you Mohsin!

I’ve leased Elantra 2022. Thanks to Masoud and Ahmed for providing great service. Really satisfied with all the works they made.

Mohsin sheikh is incredibly friendly and professional. From beginning to end my experience with him was amazing! Keep this employee happy he’s a rare one!

We are leased our new 2022 Hyundai Santa Fe with Thornhill Hyundai, and our sales representative was Sali Shiraz. She is an amazing and really good professional, everything was made on the highest level. Thank you all Thornhill Hyundai’s team. I highly recommend your dealership

Hey guys I just picked up my new car from thornhill hyunday I’m so happy with it
Sali as the Seles representative had been helping a lot from beginning to the end
Thank you so much sali

I love the services that was given to me from Alif and Mevlut. Also, thanks to Jas for approving my deal.

I suggest all my friends and family to get a car from Alif.

Got a recall letter on my car. Trying to call to book appointment. No one is picking up the phone, came in person and the service officer is not available. No one to talk to… the staff are asking that I sit and wait it they don’t know for how long. What a service: (

Very knowledgeable Sales team. Excellent customer service. They go the extra mile to make the car buying and servicing a memorable and pleasant experience.

I went to see a blue Nissan Altima today, i came all the way from orillia to thorn hill just yo see the car as i had the appointment, the car didn’t start when i showed up and they almost wasted my 2 hours time and my money. I will not suggest anybody to go there in near future. And the prices aren’t even reasonable!

The Guy Moshin Sheikh. (Business development representative)
He thinks he is best credit approver, He will took all information from you and can't approve credit at all.
I told him not to put inquiries on my wife and my dad's credit He should check one of us. But he put inquiries on three of us account's and said sorry no bank is giving you loan.
As we told him at first that we don't have work at that movement as we were new in Toronto.
At the End he will say they couldn't find your credit card. So funny bro then how bank shows inquiries.
Thankyou please don't trust that person

All employees were incredible and able to accommodate the questions we had during our stay. They were able to offer me multiple options and explained thoroughly. Recommend this place!

It's the first time I ever give a low rating score here. I am very disappointed with the customer service of this dealership. Total lack of client focus or communication proactiveness from the customer representative or the sales manager.

I made a deposit to an available vehicle (Stock: T210075) through their own dealership website October 2nd. Since then I did not receive any phone call or email communication from them.

I called them a total of 20 times in the last 10 days following-up on the purchase interest. At first I was informed the car did not exist (lol). Then my request was being transferred to the financing team, etc. Before the end of last week, my phone calls stopped being answered and my customer contact never returned my voicemail messages.

After insistent inquiries to the reason of delay, I was informed the vehicle was a Demo although being advertised as New - which was fine for me. Given the delay, my only request to the customer representative was to make sure the car would not be sold to someone else after the 7 days of deposit validity.

Guess what.today, after calling 3 times to get an update on the vehicle they call me back to inform the vehicle was sold yesterday "because their request to deliver the vehicle to their dealership was not registered by the sister dealership due to the long weekend".

Well. I guess another dealership will get my business.

Fereshte is one of the best staffs in Thornhill Hyundai. She is very supportive and I am very happy with my purchase.

I had a good customer service experience. I am satisfied with the car I bought. They were very helpful and nice people.

Thank you very much SALI SHIRAZ & ETHAN!

They are the expert. Im very satisfied with the service provided. I would definitely recommend them to anyone who wants to get their car fixed by the experts. Thanks alot and i appriciate your knowledge and great customer service. Thank you Thornhill Hyundai

The service advisers are very friendly. However, they tend to push certain services as "recommended" by Hyundai, whereas some Googling shows the services are largely unnecessary. They list an engine oil flush as recommend for preventative purposes, but most articles and forums say that it's usually not needed and may even cause issues later on.

Hyundai also released a Technical Service Bulletin (#09-EM-001) that states that they don't recommend or endorse this process for any of their cars/engines, so I'm not sure how the dealership can push this on customers as a recommended service for proper maintenance.

Great service all around from this location. I got my car from Sali and she was great to work with. There were some hiccups in the process but their sales and business manager were nice enough to resolve the issue!

We just got a 2nd car for my Son. We are very happy to Mr Masoud Paldel he is very good and extremely helpful for what we wanted to know about the Car.

This was our second time buying Tucson at this dealership. We came to change the oil and, for curiosity sake, inquired about the deals on new cars.and we had a great deal that we couldn't resist. Sali, our dealer, was exceptionally courteous, professional and patient as we had many questions. She happily showed and helped us set up the program on my phone -outstanding service! The front line employees like Naz, Any and others were also friendly and helpful with the inquiries.

It’s been great doing business with Thornhill Hyundai I love this dealer helping me achieve my dream vehicle thank you very much especially to mr Mevlut and Mr Ethan in helping me especially in my financial needs and explaining to me everything about the vehicle and payments

We are happy with the services that Mohsin Sheikh gave to us! He's very generous with giving you some add ins on the car! He helped us so much and we couldn't be more thankful for his service! Thank you, Mohsin! Thank you Hyundai fam for helping us get our brand new car! ️?

Mohsin Sheikh. The best advice I ever got buying in Canada. Very professional and supportive. I am recommending everyone. Thanks a lot.

Always have a great experience with this location. Staffs are friendly and explain everything clear to you and I value that so much as a person who has no knowledge of cars.

Got our first car today from Thornhill Hyundai. 2022 Tuscon Luxury Hybrid model. Ms. Fereshteh Malekan is our sales representative. She took the time to understand our needs &budget and made fair recommendations. She is very knowledgeable and thorough in explaining the features of vehicle. She is friendly and didn't push the things to make a deal. The whole process was made easy and stress-free. Thank her for being so patient with all my queries. Also, thank Mr. Ahmed for making an amazing deal for the lease. Couldn't have got a better deal. Staff are so friendly. Absolutely wonderful first car purchase experience at Thornhill Hyundai. Recommend to visit this place when you think of a car.

I were assisted with Mr. Masoud he’s got a fabulous Car and Customer experience which was perfect to corporate with.
Appreciate all of your team’s efforts in Thornhill Hyundai.

I had a brilliant experience at this dealership after meeting Sonia. She went out of her way while I was making up my mind and guided me through the purchase process. I just came in for an oil change and she walked over to say hello. My Hyundai is a great car, but the experience with Sonia makes the visit feel like I’m a valued customer! Thanks Sonia!

I received great service from my salesperson, Mark Calvitto. Mark went above and beyond to make sure that I was satisfied with my purchase. He took the time to discuss my options with me and provided me with useful tips. Every time I visited the dealership, Mark accomodated my schedule and did his best to meet with me as soon as possible. When it was time to pick up my car, he ensured that my car was clean and in good shape before handing it over. He was open to my questions and provided his help and support even after I had picked up the car.
I also had a meeting with the manager, who was very helpful in providing tips/advice to assist me in making a decision.
I was only disappointed because I had to change the class/colour of my car because what I wanted was not available, and it took about 2.5 weeks before I was able to pick up the car. Of course, Mark (salesperson) and the finance manager (Michael) were considerate enough to lend me a car for the duration of this time.
It would also be nice if there was a booking system or there were more salesperson available to avoid the long wait times.
I would definitely go back to this dealership in the future!

UPDATE:
- I had always been satisfied with the service. However, this time I tried booking a service appointment online and took a day off work to go to the appointment. When I called to confirm the appointment I realized it hadn't been booked! The lady that I spoke to was helpful (although frustrated!) and did her best to get me in on a different day. I'm just disappointed that I trusted the online booking - I hope Hyundai fixes their online system.
When I went in for the service, however, the service was great! Although 3 hours of work were required and my appointment was later in the evening, they ensured that the work would be done. I'm always satisfied with the service.

Very bad clinet service such as just sell and finish. No more care client and service. Do. Not. Come this location. You go. To. Another dealer shop.

I am strongly recommend you NOT to go there for any services. They are charming to sale you a car and tell you to buy extra protection. When the time comes and you ask them, they Don’t even humor there own signature and stamp.
They provide very poor customer service and they don’t try to build trust and customer relationship.
They don’t even deserve ONE star.

Horrible service. I never wrote reviews before but after this experience, I had to! Several errors from their end. I booked for service and winter tires and they only book for winter tires, they said something about the shuttle and later told me something else, and at the end the driver was one hour late. I used to do service there but after this experience I am going to another dealer.

We did not satisfy with service. We came in your dealership because we were looking for used car. There was a sales representative whose behavior was not professional (to my bad luck, don’t remember his name), answered to all our questions and needs so rudely. To be honest it seems that if you want to buy used car, not brand new one, you wouldn’t receive great service and at least respect. So disappointed, but that’s what happened.

David Marshall, that’s the right man to buy a car with. He is an extremely nice person. He gives his best. Great attitude. Helps you with anything you need. He definitely deserves the award of sales person of the year. Good job David. Keep it up.

Unfortunately I can't negative stars to the brilliantly arrogant sales person I met. I genuinely went there to buy a Sonata, but the salesman dindnt care at all.
I came home and stopped my other two friends from facingh this horrible attitude. Apparently this salesman thinks he owns Hyundai or something.lol

Extremely dissapointed with this dealership. Have been a long standing customer who went to buy a new car after seeing some great advertised prices. Unfortunately the experience was horrible and will never be returning. I would not recommend purchasing a car from them.

I purchased a used vehicle from here a few weeks ago. I was asked when I wanted to pick it up at the finance had already gone through so I said on the Thursday as I was come from a little bit of a distance and my husband and I are on different schedules. I got a phone call Wednesday night about 8 pm saying that the car would not be ready for pick up that they had to send it out to be fixed and they would keep me posted and let me know what was going on with it. By Tuesday we still hadn't heard anything so I called and it still wasn't ready. They call on Wednesday and say that it's ready but when I said I'd like to pick up the next day I'm told they can't have it ready for me. I paid insurance on a vehicle for over a week that I didn't even have and got nothing but lied to. The spare tire that was supposed to come with the vehicle was a regular tire which I was told when looking at the car but then I get it home and it was changed to a donut and the piece is rusted. I would not recommend this dealership to anyone! Your customer should be number one, without them you would not be in business.

Today my wife and I walked into this dealership looking to test drive a new Elantra. We were warmly greeted just after walking in, and after telling the receptionist what we wanted, we were asked to get comfortable and look around while she got someone to help us. Emilia met us on the floor and was happy to help us get a test drive within minutes. We made it clear we didn’t want to be pressured as most dealerships in our experience are quite aggressive. She made it clear that the staff here are not commissioned and that it’s something we wouldn’t have to worry about. Just before we went out for a drive she explained the current pricing to us about the trim we were interested in. The test drive vehicle was this red 2019 model. Emilia told us all about the car during the drive and was really helpful. One of the guys I talked to and joked around with at the dealership turned out to be the manager, also really easy going and friendly. When we were done Emilia gave us a nice brochure to take home as well as her card and offered to follow up with us late next week. We didn’t buy the car because we are still doing thorough research. But this being the fifth dealer we’ve visited, I can confidently say it was a great experience and if we choose to buy here I’m sure we’ll be happy. Thanks Emilia

Worst service and lying sales people with false promises just to get commission. The management didn’t even had the decency to contact me when I had concerns. Don’t fall for this lame dealership. Not even Hyundai HQ wanted to get involved as they don’t have any backbone to support their brand. So disappointed that the Canadian consumer doesn’t have any protection against dealerships like this. Be aware, very aware. Ask the sales person that fraudulently charge my credit card without my knowledge and admitted to it. Shame on you Hyundai!

DEN OF THIEVES. Terrible customer service. Service Center is a joke and THEY WILL RIP YOU OFF.dishonest and disgraceful management. Stay away at all costs. Don't be fooled by their aggressive advertisings.

$400 for battery change!? Who is doing all the labor? Space engenieers? !

I will be going back today to solve my issue. Let's see they'll try to help me instead of their copy paste message. Stay tuned.

Update:
Just met with the top dog Craig grassco n let me tell you if you ever met him in person n had to do business with him you'll know his thug wanna be attitude n his low self-esteem comments like "this is my store" unfortunately the problem with Thornhill Hyundai is from the Top. Like I said den of thieves, stay away and consider yourselves warned.

Used 2018 Hyundai Elantra with less than 5k km's for just under 16K. I had sent an email in the early morning inquiring about the vehicle and received a message back stating that they'd love to have me book an appointment to come back and test try the vehicle, I had replied back that I would like to see it that evening if that was an option, I had no reply but called the dealership at about 2pm inquiring about cosigning and had booked an appointment for that night in regards to the brief conversation that morning to see the car. After the long drive in we hadn't waited long before being greeted at the door and had been set up with a salesperson to bring out the test vehicle to drive, the salesperson was nice and very helpful but when we returned we quickly started discussing pricing, it had become apparent that we were not on the same page of which car I was looking to purchase and when I had made her aware of the one I had emailed about I was told it was already sold. After a long drive and multiple points of contact I was not pleased with the lack of communication and unfortunately our saleswoman had reasonable events she had to attend and was unable to finish the appointment but she did provide us with the manager, I was not impressed, I am not quick to judge but his attire seemed to lack in appropriation to what I would assume Hyundai's dress code would be for any employee much less the manager, he seemed to have understood my situation and we briefly discussed the lack of communication of the vehicles purchase, he told me that he would give me an acceptable offer to better the unfortunate circumstances of the same vehicle with no mileage but 6k more in price and an extra 5 year warranty, I was extremely unimpressed and decided to make a quick call to determine my next move, I came back with a counter offer of just under 18K as I had done the calculations of the original price plus the tax of a used vehicle (such as the one that I was intending on purchasing) and financing to match, he said the extra warranty was extremely generous and after brief offering back and forth I decided to leave. I find this experience rather unfortunate because i believe that it further supports the poor representation of sales people to be untrustworthy and hopefully after I send a formal email to Hyundai that it will prevent others from falling into the scheme of reeling in clients with a reasonable offer to put them in a position where they are pressured into purchasing something that was not agreed upon.

Incompetent, unprofessional, inexperienced staff and management.
To buy a Santa Fe I have been there 4 times, Nobody follow up with me.and each time I was standing at front desk for 20 minutes. They don't care about you and your business.
They can not show me the color that I want, suggesting to see on monitor, or roll a dice and choose a color. I won'r buy even a T-Shirt like this.
I have been told to wait for 3 months for arrival of car to enable me to see and choose a color.
I wish I could give them zero star

Emilia was a great salesperson to deal with in purchasing our Genesis coupe. Doing business online made for a swift pickup and finalization of sale. I would recommend her and Thornhill Hyundai to anyone looking for easy to deal with sales staff

We recently purchased a Hyundai Elantra SE and they were awesome with us gave us a great deal and Afsheen Baig was an amazing sales manager.
They do treat you like part of your family which goes a long way when trying to find a dealership who isn’t trying to scam you for everything you have.
She did everything to make sure she answered all our questions, listened carefully to understand our requirements and provide various options that we could consider.

Thank you Afsheen, for your valuable time and energy!

Had an amazing experience with both David and Cam today. They were both extremely friendly and knowledgeable, and it was extremely easy to talk to them about ANYTHING.

If you had any concerns, sales wasn't the priority to either of them, and it just felt like getting advice from new friends while talking to them.

We recently purchased a Santa Fe from Thornhill Hyundai and the whole experience was great. Habib was a really great guy and definitely did his best to ensure we were happy with our purchase. He was never pushy and really made us feel comfortable throughout the whole process and explained everything in detail. Also, Carena the financial manager really went out of her way to ensure we were being taken care of and we can't thank her enough for the great work she did. Can't recommend this dealership enough, they both did an amazing job!