Tim Hortons

Just because it’s in Guildwood don’t expect it to be “nice”.
This is prob one of the most run down, unclean Tim Hortons in the area.
Service is nice, staff are friendly every time I’ve visited, mobile orders are made promptly.
Never had a problem with the taste or quality of my food and drinks.
HOWEVER, The state of the dining room and the BATHROOMS is horrendous.
I was here a few days ago, and again this morning. This is not a 24 hour place, and it should not be this disgusting first thing in the morning. The bathroom has very obviously NOT been cleaned for days or weeks even. The same grime and skid marks and weird hairs are still there, not even touched. I’ve shared some photos of the bathroom.
Please clean your bathrooms thoroughly!
This is an establishment for food and drink. You can’t have filthy bathrooms, that is such a big turn off. Also it reflects in the skills and quality of care your staff and management put into the place. If they don’t care about cleaning the bathrooms, how do you think their kitchen and hygiene skills behind the counter are?

This Tim's has an avg sized dining room. In the morning its nice to see a group of regulars all chatting at a table or outside in their lawn chairs. At lunch it gets packed with high school kids. The restaurant does feel dark and dingy, it needs a refresh. There is plenty of parking. This Tim's does not have a drive thru.

I have been a regular customer to this location for almost 7 years it was my favorite place to go but it’s been 2 and half years this location is getting very bad with customer service, cleanliness, most importantly they are very cheap with napkins, ketchup or anything you ask even tub water they right away say it’s extra charge, today I was there with my son I asked twice just for napkins to wipe the table she only gave me one napkin second time I insisted she gave me 2 napkins, also the place is nasty as hell. I think area manager should visit this location often.always filthy

Customer service is really good and you have to wait very little for your order. However, I have noticed that sometimes the tables are dirty.
I enjoyed their service very much and request the management to keep the place cleaner.

Very bad service. Asked for a steeped tea double double but got a regular steeped tea. But when asked for the replacement the lady and the co worker was rude. And the tea was just like a hot water.

As a regular customer at this location, I am pleased with the kindness this team provides too their customers as well as how much I enjoy the food.

However, it can be frustrating how long I will have to wait in line and for my order to be ready most times as I witness that the workers seem too work in a slow paced condition (as if they do not care). I do find they are short staffed which is understandable but they also seem to mess up some orders quite often. I do think/feel that this location needs more HR visits to better to further improve the service they provide to their community.

Worst customer service ever. Super slow, always busy with only one register open… waited in line for 20 minutes just to have them tell me their machine isn’t working… save your time and go up the hill to the gas station, you get better faster, service there.

Staffs doesn’t have any idea about work etiquette. It’s seems they just there to make their paycheque.

Had a croissant sausage meal. It was disgusting and a tip off for the price. Will never buy food at Tim Hortons again

Cheerful staff. Good service. The floor and tables need to be cleaned more freqently. The selection of donuts is sparse at times.

Horrible service. Supervisor Roma is not trained on customer service. Would definitely not recommend!

Service was not that good and it's packed from morning to school dismissal it's not bad would recommend (Halal_4_Anas) on instagram