Tim Hortons

AVOID AT ALL COST! GO TO ANY OTHER TIM HORTONS!
I just missed a streetcar and checked for next bus ETA 15 minutes, I feel like I have enough time for a good cup of orange ginger sparkling at this Tim Hortons only 10 meters away, how could it go wrong?
1. I waited for 7 minutes until they realized no one make the drink for me. There are 4 customers including me at that time.
2. There was only around 10ml orange syrup left and they didn't try to find a new bottle of it, so it taste like water
3. The sparkling water was no longer carbonated, and been used up, it takes the staff 8 more minutes to find another bottle and he spent literally 1 whole minute to open the bottle just like he is dealing with a bomb.

And I ended up perfectly missed my bus.

They use the restroom for themselves and whenever the customer ask for restroom they say it’s out of service, rest room can be out of service but not everyday and every time. Pathetic.

If they’re lazy to clean it then what’s the point of having a restroom.

I sat there for 20 mins and I heard 4 to 5 customers asking for restroom. It’s better tim hortons have a look on this store!

Took potato wedges … drove off and later found out that i got half the wedges in the small bowl… unprofessional employees

The wraps are good at all the Tim Horton I had so far except this, it was so terrible that i couldn't finish half. I took a peach quencher and it was just ice water, their service is okay but food is terrible.

I live beside the place and they always sell the worst food ive ever had from a tim horotons. Im shocked at how many 5 stars this place has cause i will order food and they will burn it, not cook it enough (especially wedges and hash-browns) or just ignore instructions regarding the customization of food. Ive maybe had 1 or 2 good experiences of the roughly 2 dozen times ive been coerced by my roomate into going.

The store is nice and clean and the coffee fresh and hot. The reason we bought the coffee was to use the washrooms and the staff told us that washrooms are not available. They were locked. It will be nice for them to put a sign in front No Washrooms so you can go to some other place where you are allowed to use them in case you need to go. The three stars are for the coffee, muffins and friendly staff. I will never go to this place again.

Covid restrictions have been lifted. Yet there is still no bathroom available. I spend quite a bit of money with tim hortons and expect them to follow the law. The oneer George I've been told is the reason for the lack of customer service. I will not go back to spend my own money. Everyone should show them them that poor service isn't acceptable. I'm asking that no one buys from tim hortons on june 1st every year, until they improve.

Update 2: the literally told me to go to another location if I think waiting 20min for a wrap is a problem

UPDATE: they are even worse now how do i give 0 stars? They keep screwing up my orders, every day, I get same thing 4 coffee and a wrap, and thay can't seem to get 2 days right back to back

Totally rude staff. They don't know how to serve customers. Manager Kevin Jing is useless. He does not solve any issue and does not know how to manage the employees. The location is dirty, homeless people are allowed to enter the store and beg for money from customers who are in line. The lines are huge, the cashers are slow and unfriendly.

Is customer service really matter to you? Or you just hide all the mistakes and fake them are all right?

This location is always the slowest in the downtown core. Would not recommend this location if you're in a hurry.

It’s horrible staff always take more time and that’s fine you expect good coffee but mo you get a very bad watery and god knows what Coffe.
It’s pathetic

Have had a couple occasions of receiving the incorrect items from this location, this morning ordered the large hazelnut cold brew for almost 5 bucks quickly realized they gave me a medium, didn't have time to go back, disappointed none the less.

The only thing I'm going to say nice about the places the people who work there are very pleasant the place is at the corner of Jarvis and Dundas and the homeless people are ballsy they'll come right in and harass you while you're eating or drinking so I don't even stay in there standing in line wasn't designed properly for it

I was told I had to visit a Tim Hortons while in Canada and I can see why it's a national treasure

Their washrooms never opens I don’t know they are really out of service or they pretended to be closed, i never had bad experience like that with other tim hortons

I got EXTRA LARGE French vanilla, that's what they gave to me. Then why i ordered XL？？？？？？？What's the point lol

Each time I order timbits they give me the wrong ones. Everytime I buy a bagel with cream cheese from this specific location they cheap out on the cream cheese. They charge you for the cream cheese and then give you less than minimum. The employees at this location have no care for their services. This has happened to me countless times at this Timmies. It's gotten to a point where I have to tell them to put the right amount each time I go there. So disappointing. For a Canadian corporation operating in Toronto (largest city in Canada) you would expect them to have better quality control.

Do better Tim Hortons

Terribly rude cashier for no reason. Always has a bunch of smelly people inside. Would not recommend if you can get coffee anywhere else

Pretty standard downtown Tim Hortons, this one is usually pretty busy and is fairly small. No drive through, or nearby place to park easily. It foes have some seating though

I visited this morning Feb 16th and the guy in the morning shift miss calculated my bills and charged me $1 because of his mistake. His attitude is not nice also.