Tim Hortons

This Tim’s location is a good spot right near the Oakville go station. Not gonna be the best option if you’re planning to walk from there to catch your train or bus, it’s a little out of the way. Plus exiting out of the plaza is hit or miss while driving because that road does get busy during rush hour. Also I’m pretty sure the Oakville go has a pop up Tim’s that serves coffee in the summer; No fear missing a train with the pop up (unless there’s a line).
The restaurant is good for going in and taking your time, like if you’re getting a meal combo. Clean establishment. Hard and quick working staff. It’s nice there’s a drive thru, but the building is in the corner of the parking lot, and the drive thru feeds the cars out in the corner. Turn the building 90° cc could’ve been a lot smoother entering/exiting going on.

I just about had it with the morning crew at this location. Today I received a cookie with what looks like it’s been bitten in to… the perfect shape of a bite.i have a feeling it was on purpose because I recently had a very poor experience and gave feedback through the online survey (and listed their names) and never heard back even though I requested a call. That incident - I was redeeming a roll up the rim cookie prize. I asked for chocolate chunk, they said they only have the mini eggs cookie. When I went to pay they said now that the mini egg cookie does not qualify. Instead of offering an alternative or a solution, the staff was incredibly rude I was shocked. Then they had me sit there holding up the line and I asked - ok so what do I do with my roll up the rim? I got no reply, no response and then they started talking about me right in front of my face. Finally the manager came to the window with a peanut butter cookie. She had to literally block the 3 women who were talking about me because they were so rude and loud. She apologized. I probably should have gotten that order for free.at least something but I didn’t want to hold up the line any more. For something so simple… people should have basic problem solving skills and basic common sense of good customer service. I’m a business owner so I take customer service and how we treat people very seriously. To the owner, if you are reading this… please hold them accountable for their actions. Thank you.

Tonight I came in here with my immigrant Mexican friends and was warmly greeted by Gurkirat. Unfortunately my friends English was not very good, but Gurkirat seamlessly guided my friends through the menu to help choose what they’d like. She was patient, kind and efficient when taking each of our orders, and I was impressed. Although my friends were not accustomed to this country they told me they felt very welcomed by her service.

Never have been a big Tim's fan but saw a shiny advertisement at the Oakville Place location. "Try our New Hazelnut cold". I thought that sounds interesting, and at 10: 50 stood in line 12 minutes placed my order and server said, "we don't have that here". Argh, now I know why I'm not a fan!

I think this is best tim in entire Canada. Always best tasting food fresh coffee and tea. You can never go wrong with this tim. Respect for all employees and employer. All tim should follow this branch.

Experience was very poor both my brother and I had two separate orders and both were messed up. Very upsetting.