Tim Hortons

Very bad customer service, The old lady on the drive through non professional need more training to how to communicate with the customer will not come here again never ever

The Tim here have a good ambience with an open patio, people come here to play cards and socialize.

To be honest, I don't write many reviews. But i felt I had to share my experience. Firstly, I ordered a sausage breakfast sandwich and when I got to the window the debit machine was basically thrown at me, following my breakfast sandwich. It was rushed and came off extremely rude. I politely told the lady it's ok to slow down. It was not a very welcoming experience.

Somebody Please kick "Judy" off the drive thru window. I've never met such an ignorant and rude individual as her, and go out of my way if possible to avoid going to this location. She often is extremely short and impatient with customers, and almost throws the order at you and gets pretty irritated if you hesitate or ask a question.

I understand that drive thru has to move at a decent speed to keep the flow going but having my changw, food and drink practically thrown at me and when I don't gran the next thing fast enough the woman repeats what she is holding like I'm not moving quick enough for her. All while I'm just trying to out the loose change away before it ends up on the floor on my vehicle. My bagel was barly toasts and had little butter either! Horrible service

The worst experience I ever had was at this Tim as the associate was really arrogant and didn’t made the things as ordered

Called to make a complaint about missed items and their phone kept cutting in and out. When they called me back, after talking to me again, they hung up without saying goodbye, or any indication that they were ending the call. When my daughter went there to pick up the food that was missed on the order, they gave her the wrong food again!

Horrible customer service in the drive thru.judy is very rushy and practically throws your order in your face.horrible customer service / people skills.

Friday afternoon shift (May 27) around 3: 30 was not impressed with the service received from the girl working - she refused to give me her name obviously because she was very aware of her ignorance- she claimed she was so rude because there was only 2 girls working which is not the public's fault if in fact there was only 2 working (which would be ridiculous)
But making customers walking in wait quite sometime so that they can serve drive thru first is unacceptable
And when I finally did get served this particular girl was extremely ignorant and on top of that didn't even care to make my coffee properly and full of grinds as well- she was so rude that I had to go to a different Tim Hortons for them to correct it because I just didn't want to have to interact with her again
Definitely some customer service skills should be reminded to some of your staff at this particular Tim's
I also think they should have to wear name tags so that when an incident such as this occurs the employees that need better training in how they speak to customers (which really is just common courtesy and respect) are given that training and don't give all the other girls that are actually doing their jobs properly a bad name
I will not visit this Tim Hortons again because of this individual that has been quite rude on more than one occasion on afternoon shift

The lady that works at the drive thru station should not be working there, she is so rude I mean I dont like complaining but I cant let it go this time as this was the second time she just ruined my morning. She is in so much rush that she does not care to listen to the customer. I mean a little politeness would be appreciated.

Ltried to order dinner, as I made the order on skip the dishes for a crispy Buffalo chicken wrap, with few other items as well. As I get phone call not long after saying there all out.which means should not be on the menu or should say out of stock, as I have dealt with is many times at other restaurants and even work in fast food as well to know.and then when I also wanted to order the spicy habinaro wrap loaded, and ask what is in it. I don't get told but only have the option to add cheese and another topping, and that's it. I hope in the future that instead of having something unavailable on the skip app, don't have it on there at all

The lady with short hair working at drive-thru is so rude and constantly rushing people. Never coming back to this location again.

The old lady running the drive thru rushes you stuffing drinks in. Your face ruin my morning everyday and then doesn’t tell me the tap is broken and she thinks I can read her mind…. Very bad place to go not good costumer service at all

Judy is absolutely awful to deal with, there's posts about her all over social media, she's Arrogant an just throws your stuff at you, I don't know how she's hasn't been fired. Get rid of her

Not very good service or food. Especially at Westmount and Victoria. Live across from it for five years don't like this one at all.

Very good staff. Had a cashier that seemed like she was new to the job, another staff member (I believe her name is Nicole) came over right away and helped her with entering my order.

Everything I asked for wasn't available. Asked for large ice coffee got large ice capp. Asked what was available for food was told one thing and got another. I paid before receiving my food and was surprised to see 18$ charge for not 1 thing correct except the apple juice. Can't understand the drive thru person on speaker and when got to window was greeted by what i assume is the same person but I wouldn't know forsure cuz they didn't say 1 word at the window. Handed me my apple drink covered in whip cream.nothing I ordered had whip cream. Lets just say it wasn't the best experience here.