Tim Hortons

Had worst experience and Worst location and unprofessional staff. Read too many negative reviews feel like Tim Hortons customer service is just ignoring all the reviews

Perfect services anywhere, any day, anytime
5059 Dundas The cleaner was very respectful and kept the place neat

Says it’s open at 5PM, they close before 4: 30PM. They close the kitchen around 3: 30PM so you can’t even order any food, just drinks. No sign saying that they close these things at whatever time. Seems like the staff is making up the rules just so they can leave before the time that they’re supposed to be open for.

Whoever is the franchise owner for this place or whatever needs to step up and make sure people get service for whatever they want whenever they want before 5PM which is the closing time listed

Use the mobile app to place your order. The experience without the mobile app is not as smooth at this location.

Hard working employees who have a great sense of customer service in a fast paced environment.

Very rude and unprofessional servants.
It's not worth spending money here when there is no respect for the customers.

Awful attitude, seems the workers specially their supervisors have no respect and had no training.

Awful, Tim Hortons reputation is violated by these unprofessional crews.

The manager whose name is Jason is a piece of work lol.

Jason if you’re reading this - you have anger issue and you’re taking it out on the customers. If this job makes you so unhappy maybe consider changing your line of work? I saw you yell at an old lady who was in front of me and I should’ve known you would do the same to the other customers. It was a terrible experience and Jason, you’re a terrible human being thinking you have the right to treat other human beings like this.

Sincerely,
A customer who you yelled at this morning

Rude staff, long line, most of the time they don’t have food, closes at various times, some employees say 5 some say 4: 45 some say 4: 30. Manager is super rude and barely listens. Only go here if you’re on a hunger death bed.

One of the slowest Tim Hortons in North York Girls are just talking for an hour instead of preparing the food like what is this business? Get better staff that know how to do better and the girls broke my tidbits box

I believe there are a lot of problems with south-east asian guy in this Tim horton. A lot of reviews proved that he has unprofessional attitudes towards customers. On 2/Sep/2023 He reject my order without clear reason and give back the refund with unnecessarily loud noises. Not only me & customers but also workers surprised regarding his behaviours.

Very bad attitude and then they admitted that doesn’t she’s the one that like that I never go this Tim Horton ever again Transaction History
Rewards
19-08-2023
+19 pts
Amounts $1.98

I ordered a hot chocolate with a sandwich; the sandwich was nice however I specifically asked for oat milk and two sugars (as I am allergic to animal protein). The cashier who took my order had made The hot chocolate so he was aware of the specifics of the order. The hot chocolate was terrible and it looked like it wasn't stirred.horrible experience as this was my first time ordering from this branch

When customers ask for specifics, it is for a reason.

I have the same order at every Tim Hortons everyday. After waiting for far more than the average waiting time. The order came worse than I’ve always had.
What I saw in my pack sure doesn't look like the Steak & Egg Breakfast Sandwich I've had at other Tim Hortons locations.
I wouldn’t recommend. I see why most people had to go to the Starbucks opposite.

I went here to this Tim’s today (august 6th 2023) at 4: 30 pm. The girl working there told that it’s closed but online it is posted that it closes by 6pm. How stupid it is, don’t waste ur time by visiting this Tim’s. It might be closed all the time.

The latin/Asian (not sure) guy attitude is terrible. I’ve been in this location several times, although I was aware of his behavior, because it’s close to my office, I kept going there until today. I wasn’t sure my point card went trough and I asked him if it’s accepted, he was super rude and instead of answering my question he was asking me what I think and told me angrily that you have done it 5 times. I don’t go there anymore. I see there are several negative comments here for this dude, but it seems Tim Hortons doesn’t care. That’s a shame because there are nice ppl working there as well.

I don't know Tim Hortons loblawsta's name, he might be a slant-eyed Filipino male. I want a napkin from him, he throws it nervously, he pours the coffee when he puts it hard, we started to get very angry and we had a fight with him yesterday he was very rude to me he was very rude someone should educate himself… i commented about a month ago but nothing has improved asian slant eyes rude guy still the same it was my turn and he didn't give me coffee he took the next customer because we were fighting please don't keep this guy there please he is still rude and racist to me

Come for the coffee, stay for the trauma.
It was my first time ordering food at this branch. The cashier did not tell me which side to wait at, so after two minutes I realized I was at the wrong side. Then I waited another 10 minutes on the other side, before asking the lady (in the picture) very politely whether she knew where my sandwich was. She first stared at me, then pointed to a tiny corner, berating, "I CALLED YOU when this came out. " To which I responded, "oh sorry I went to the other side briefly. " Then she started HOLLERING at me, "DON'T YOU TALK TO ME LIKE THAT. HOW DARE YOU TREAT ME LIKE THAT. " etc etc. She was pointing her finger at me, getting in my face, and shouting at the top of her lungs while I was just stunned for almost five minutes. Then another staff interjected, saying it was because some customers don't pick up their order. Really? She intentionally ignored me for 10 minutes while I stood three feet in front of her. The second staff even tried to get me to go away to the Loblaws customer service. All the while she was still screaming in the background. So I asked, "what terrible thing have I ever said or done to you? ", her response, "I DON'T KNOW"? ! Wow. Not my fault that your ego is too big to work for Tim Hortons. Every customer was watching, it caused a big nasty scene. As an introverted and shy person, I felt extremely hurt, confused, and uncomfortable. But this time, instead of walking away like the other reviewers did, I decided to stand my ground while she yelled profanities at me. I requested to speak with the manager, when she finally stopped (bullies can tell who holds the bigger stick) but would not apologize.

It's preposterous that my time was wasted, AND I got yelled at. Like the other reviewers pointed out, some staff here have zero concept of courtesy. I wonder how many customers have been mistreated at this location. If you treat customers horrendously, I'm going to take a picture of you and tell the world know about it. I regret not capturing a video to put on social media.

Extremely rude employees! Not friendly whatsoever. Attitude needs to be corrected before interacting with customers.

The staff in this branch are always working hard to give the best service. Heidi’s positive energy is contagious. No matter how busy it is, she always has a smile on her face and tries her best to provide the best service possible.

Terrible service. Waited in line and the creepy staff who is a filipino man made comments about how i should smile more. I asked him a question about what type of bagels they have, and he glared at me before insulting me and telling me I couldn’t speak basic English. All he needed to do was to answer my question on what type of bagel there was. He is a creep with no basic manners and hits on teenage girls.