Tim Hortons

Tim's is a great place to sit and relax while having a coffee and a bagel or a muffin.

I find it frustrating in the morning when you wait in line to order your breakfast and it's wrong. I ordereda hash brown with an everything bagel with egg my got an overcooked everything bagel with one piece of tomato, a piece of lettuce and that was it. No egg, no hash brown. And yet somehow I have already paid for these things I don't think everyone checks their bag to make sure it's perfect and then by the time you drive away it's too much of a pain to turn around.

I got 2 farmers wraps ask for extra sauce on the side for each paid for 2 only got one isn’t this first time of this happening I said for each at the order screen and still manage to give me only 1 after paying for 2 this location is known for messing up orders constantly go to a different Tim’s if you want your food done proper

I was there, and heard the manager berate an employee and gire the young girl in front of other staff and ex customers.yes EX CUSTOMER. Tim's needs to check up on management.cause there are a few like this guy.

I use to work at Tim Hortons 4th ave and i was a supervisor and i know that what this location did to my child was extremely wrong in so many ways im making a human rights complaint and i am gonna keep blasting this location until someone apologies. Mental health is a serious condition plus my daughter also has a medical condition that effects her whole body.
She was hired april 22 didn't get her 1st shift until may 8th. Her second shift was may 10 but was told not to come in. Than she was given a shift may 20th but unfortunately my daughter was 15-20mins late (her fault) she does struggle with a medical condition. When she showed up the manager (fran) came out infront of a dozen customers and other employees and fired her out in the open where everyone watched.than proceeded to yell at another employee for washing the windows wrong. So now today is June 16th and still hasn't received her small paycheck. (very ignorant owner or General manager (HE refused to identify himself) and told me today they forgot to pay her on the last payday and today it will be ready at 3pm) when i tried to talk to him about how wrong it was to fire her infront of customers he was ignorant and said HE can do whatever he wants

Went to use the washroom before ordering and it's locked so when I asked for the key was asked to wait so I did, was then completely ignored so asked a second employee, ignored again. I left and spoke to the manager and this is direct orders from the owner! So instead of saying I'm going to ignore you until I serve ever customer walking through the doors they say oh one second and ignore you. Didn't order any clearly

Instead of discontinuing honey they could just tell customers that honey is given on the side only.

I bought a smile cookie, unfortunately it was terrible and not edible. Cookie was melted in bag. Paper bag was litterly melted on cookie. Could not peel all paper off the icing. In the recycle bin it went.

This is a nice spot. Both for food services, drive through and sit in. Comfortable newer interior. I will Never go back to the drive through on the run Tim Hortons on Lake Street, due to their double dipping. Pay for your coffee and they will take your points. HQ repaid me the points, so today was the first free coffee since February! Thank you!

As someone who worked at Tim Hortons for years I don’t like to complain too much because it can be stressful in certain situations. With that being said the morning staff here are the rudest, most entitled employees I’ve ever heard speak. They’re not only rude to their customers but rude to each other. Like VERY rude.

Orders are frequently inconsistent and they act like it’s the customers fault. I would love someone from head office to inspect this location. I’ve had first hand experience with this particular owner and the husband and wife team are particularly disrespectful to their staff. I can see why there is no positive atmosphere at their locations.

This is my go to Tims since it's right across from my workplace, but there is one particular employee there who should not be working in the service industry. They are constantly miserable and take out their misery on customers, you greet them ask how they're doing and they just stare at you with dead eyes and silence. I recently ordered an everything bagel with cream cheese, they made my order and tossed it on the counter and said "bagel". I ask to clarify which bagel, so I don't accidentally take someone else's order, and they just stare at me and not give me an answer. Terrible customer service by this individual, everyone else is extremely nice at this particular location and I get along with them all very well

Can not get an order right. I stop here on my way to work everyday for a coffee, tea, and baked good. Everyday this week I have had a problem with my order.

Ordered a turkey bacon sandwich. When opened the package found the The bun was black burned to a crisp inside. How could they serve it? Took a long time to get a replacement.

Worst experience …. Manager are so rude have no sense how to talk with employees and having no smile on her face.

This Tim’s never provides quality customer service, always passive aggressively saying “anything else” and give attitude if there is.

Secondly, I’ve order here a few dozen times and a good portion of times they failed to deliver the order I asked for.

I would not recommend shopping at this store as there are better ones not much further away.

The older worker was telling a younger employee off rudely in front of customers, because she
used her lined up cups. Very rude and embarrassing.

One of many stores that consistently give you regular coffee when you ask for dark roast. So many Tim Hortons are deteriorating and nobody wants to work there because our youth are entitled now.

Honestly disappointed, ridiculously expensive prices for soggy tomatoes and brown lettuce I didnt ask for, since when is a breakfast sandwich on a bagel suddenly a BELT? Over toasted and dry as hell. Idk who the folks are that are working today but could you teach them how to listen and to make coffee WITHOUT a mouthful of fkn grinds at the bottom. Tried to keep it simple and you still couldn't do that right.

Grumpy drive thru, didn't even let me finish my order before telling me to drive through.

Cherry is the reason me and my team go here for our daily coffees. She is always kind and efficient with our orders.

Literally the worst Tim Hortons I've ever stepped foot in. Workers are all ignorant. Ordered a coffee and bagel this morning. Bagel was literally thrown at me. Not even toasted or cut. This is highly unacceptable and quite frankly ridiculous. Customer service doesn't exist at this location. Avoid. Avoid. Avoid. Wouldn't recommend to anyone.