Tim Hortons

Great and friendly staff. Fast and efficient service. There was some excellent teamwork going on tonight. It was so good to hear.

I was refused service by the "assistant manager " Navdeep. When told by another employee that it's their job to take orders and serve people Navdeep replied it's up to her who she serves while pointing her finger at the employee. I was shocked to find out NAVDEEP was the assistant manager as she clearly dislikes the customers and is openly disrespectful to the staff. I'm positive she will refuse to take my order the future. UPDATE: 3 weeks later and I'm still being refused service by Navdeep. She will just stand at the window or run in the back when she notices me witch is holding up the drive threw. She doesn't tell anyone else to take the window or the order. She just stands there doing nothing.

Come here every Sunday to get brunch, every Sunday they mess up do a loose wrap or nobody can make a wrap the same and nobody can do a order correctly cause half the time there out of bacon or anything good last time I try this place waste of gas and time rather extra 20 going somewhere I know has their ducks in line

Simple orders are wrong almost every single time. Finally learned to check my order before I leave the drive-through and after waiting until somebody came back and mentioning it was invited to “Grab an apron and c’mon in and give it a try” by what seemed to unfortunately be the manager for today. Like others have said, zero customer service skills or acknowledgement for their mistakes. I’m not supporting this place anymore

I don’t trust a single one to make the order right, they don’t listen at all in drive thru and cut you off mid sentence. Make sure to check your bag before driving off every single time because it’s too hard to put a bagel in the bag for this outstanding (ly incompetent) staff. Why is everyone so rude here?

This place don't even deserve a 1 star but in order to make review I had to hit 1 star.should be a button to hit for - star.was there today placed order got few piece of bacon n when I told them the 1 girl walks away n the younger dark hair girl started cursing me out swearing n when I asked her name she refused to give it.this place needs to change n give their employees a crash course on how to serve n treat ppl.it's not a pleasant place.stay home if u can't handle ur job n give the ppl that wanna work the job.disgraceful n disrespectful place!

Good service. Always anytime fresh food. Bagels are soft and fresh. Drink hot enough for us.

I would give this Tim Hortons absolutely no star but it won't let me right a review if so. They never have anything that's listed on their menu. Are constantly "out of stock" of items. They will no doubt every single time mess up your food order without even an apology when addressed and they lack any type of customer service or personal skills. The only award this Tim Hortons should get is for being the absolute worst one in Ottawa.

This is 1 of the worst Tim hortons ever… they have 10 ppl standing there all doing nothing but talking with each other instead of serving the customers… there is couple of great staff that take their job seriously Janet n Brad 2 thumbs up… but the rest of these kids n some grown ups should get a crash course of their duties… I will not be going bk to this Tim n will drive out of my way to make sure! Be aware!

This Tim Hortons is quite mediocre. Would probably put 2 stars but fortunately they have an excellent employee there who goes by the name of Dan. He is very professional and can hold very nice conversations with the customers such as me. I don't go here often but when I do I always pray the the gods above me that Dan is working.

Worst Tim’s ever! The young employee had dirty finger nails and was touching all the timbits without gloves or protection. These employees are living in a lawless world

Horrible service.
Got my order completely wrong even when I made myself clear multiple times. Ordered a sandwich got a disgusting mushy wrap. Ordered a tea got a coffee that i am allergic to and sipped so I will be sick now for the rest of the day.
When I called in Bonnie (manager) answered the phone and was extremely rude. No apologize and hung up on me.
Mark and Kathy need to take a hard look at the management and staff. Horrible

Based on today's experience at this location: mass confusion behind the counter; we didn't get our wrap until I went back in, then they made it. The girl who was supposed to be taking my choices for the donuts apparently decided she didn't want to because she walked away and didn't return. Then quite a rude young guy came along and put together a box of "anything goes" and acted upset that I said "no, I am choosing what I pay for" and he had to change the selection; then he basically tossed the open box on the counter and walked away. Then came back to cut into the conversation while I talked to the supervisor.
Hmmm, some basic training in customer service is needed here.

Worst costumer service. Rude attitude and horrible service, when i picked up my order from the drive thru, I asked for ketchup and sleeves and the lady asked me to pay for them and that they need to be “ordered” before picking up!

Horrible drive through experience. The Indian lady told us we have to pay for ketchup, gave the worst attitude and shut the window in our faces. I hope the management there does something about it