Tim Hortons

Customer service is very pathetic.we went to this tim hortons and a girl was on training another lady was helping her with the order. So we gave the order, while we were for the order they missed few items, when we asked. The other girl who wasn’t on training very rudely said they she didn’t hear one of u speak about the item.we said we dis order so eather than making us the order n putting it through she was rude. When we asked if u r in rush to complete the order she said no. We asked her name nobody gave her name so we talked to the supervisor who patiently heard n understood us. But that lady was completing her shift n was rushing the orders while she was leaving she cussed at us. Not a good behaviour but good food for sure.

On Sundays I stop at the Tim Hortons in Prescott at the Ultramar gas bar, and it’s very shocking to me that there is always 4 to 5 girls standing at the drive-through window one person doing the cash and the trainee doing all the cleaning it happens every time I’m in there. I understand about drive-through times and you want to make sure that the drive-through times are good, but not one of those girls standing in the drive-through, go and help the person standing at cash. Today there was a lineup of nine people, and the poor young man was serving every single one of us by himself, the baker was too busy in the kitchen with another staff member that was part of drive-through. The drive-through ladies were too busy playing with each other’s hair and talking and hugging and laughing while a little girl named Emily, the trainee was cleaning everything wiping everything down while they were all having their conversation. This is not the first time that I have noticed this. It happens every week that I go in there, there needs to be some kind of management or supervisor on the floor. I think it’s a little bit ridiculous until somebody pipes up and says could this young man get some assistance out front not one of those girls offered to help him to me that is piss poor management

Tim Horton's is always a good stop with a great assortment of food choices and always yummy.

Went to Tim’s at 3am and they had an excellent section of baked goods and food. I was shocked considering how nothing is open late around here. The lady serving me was the sweetest. Great customer service and a smile on her face the whole time. So kind. She single handedly restored my faith in the Tim Horton’s franchise. Please make sure she gets the recognition she deserves. God bless you.

One thing bothers me the one that works at the cash is also making coffee when there's like 10 people in line and sometimes you see the manager just standing there doing nothing

I got the Ottawa Senators donut and It's as if it was made at 5 o'clock this morning and this is 10 o'clock at night do you not have standards it looks like somebody was drunk when they were making this I'm absolutely disgusted No Is cream in it at all hard as a Is hockey Puck not edible A waste of money unfortunately I can't turn back at this time I'm half way down the highway otherwise otherwise I definitely return this

Guy with nose pin mostly working at night
Is rude and use abusive language with costumers. I can't explain here what exactly happened but I reported the issue to tim Hortons.