Tim Hortons

I went to this Tim Hortons location couple of days ago. I ordered a coffee and bagel with peanut butter. I asked the order taker to spread the peanut butter on my bagel. He replied they don't spread it on for allergy reason. Even though it didn't make no sense for the fact 1.they are using gloves when they prepare your food, 2. Tim Hortons constantly remind their customer that their facility is not peanut free, rather than arguing I chose to ask for a strawberry jam. This time a women colleague turned and said we don't spread anything and that I would have to do it myself. Had it been a seat down restaurant I would have done it myself since it is not I insist they do it for me. She told me If I don't like their service she will refund my money and I go my way. I was really surprised with the attitude and poor customer service she exhibited. Hope the ownership of this franchise and Tim Hortons will take the necessary action to correct this behavior. As to the peanut butter or jam spreading Tim Hortons has to have one set of policy for all the franchisee so there wont be any confutation.