Tim Hortons

Forgot my wraps from drive thru.even after re confirming if everything was in the bag.and the attitude when I went back to collect was bad.no all staff but lady at the window.sorry I hardly rate but way below par

The inside of the location has a cool, modern setup. The location itself also isn't too busy.

The issue seems to be the mentality of the staff, their attitude and the way they carry themselves is extremely unprofessional.

First off, the service and communication lacks a little bit. You order something, chances are at least one thing will be wrong with your order. Usually I'd be able to look past this until you get into everything else.

The way the staff talks to you when you have an issue with your order is condescending. They act like you're wrong and don't have any idea on what you're talking about. As someone who frequents multiple Tim Hortons, it's honestly unacceptable. It's also just poor customer service skills. Even at a fast food restaurant, you must have some understanding on how to deal with customers of all kinds, even those who may be unhappy.

Their hours claim they close at 11pm but on multiple occasions I've come between 6pm-8pm and they have been closed. Recently I called to ask what time they close just in case their hours on Google were wrong. I was told that they don't always have afternoon staff as their staff either calls in or doesn't show up. Now, the fact that their staff is so unreliable that they close 4/5 hours early is ridiculous. Then you have the issue that a staff member is handing this info out. As a customer I enjoy the transparency, but it also backs up reason to not go here.

Lastly on top of all that, they are behind the counter having loud conversation at almost any given moment. It's normal to have conversation with your co workers during downtime, but if I can hear every word of the conversation on the other side of the restaurant while trying to enjoy time to myself or with others, that's an issue. I've witnessed loud talking, hollering, yelling, etc.

Yelling has even been someone being told what to or what not to do. It isn't fair to the staff members being belittled in front of customers either.

Would rate lower if possible. Havent got the correct coffee in a long time. Wont go unless with friends who want coffee bad enough to go to "Doom Hortons"

This Tim's use to be the fastest in Oshawa. Now it's the slowest in Oshawa. People show up 10 mins late for work. Store is never open on time. It's time to find a new Tim's in the morning. What happened in 6 months. Did you hire all new staff.

Went with a friend. Had an Ice Cap. Got brain freeze cause I drank it too fast. Lol.
Always good!

Grumpy people, poorly made food, cold coffee. My favourite combination. Pay these people better so the food is better.

I came to this timmies this morning as i do EVERY morning to grab my steeped tea and decided to come inside cause it would be quicker, there was no body inside and the front cash ladies were super welcoming. I had a lovely young woman take my tea order and off she went to make it. I was appalled at the drive thru service workers attitude towards this young lady who was just trying to make my tea and ensure i had good service, because she was not moving fast enough for you, you were mocking her “ i think it’s stirred, we are busy over here, move out of my way”’ she was ensuring my order was made to my standard and that the customer was happy and all you were concerned with was your drive thru times.what happened to good customer service? I worked for this company myself
for 5 years and i understand the whole “ drive thru times are important” vibe, but you DO NOT need to make someone else feel little in the process!
i really wish i got the name of the woman who served me and the women (yes multiple) who were rude to her! You ladies are lucky i had to rush to work.i hope the lady who served me knows that she did an amazing job and my tea was delicious this morning!

I just had a good morning sitting there having my coffee and just taking time for myself to relax. This was meant for Coffee time I am so sorry people, but the ratings are for Tim Hortons, Coffee time would have better mark's then what you see here so I am sorry for the inconvenience thank you very much.

Walking in to this location is a very far cry from previous years and experiences.

While the location is updated, it's a Staff have regressed, in terms of attitude, friendliness and efficiency.

Have to call for a Staff member for service to outright being ignored followed by near inedible food and drink, I can no longer recommend this location for inside dining.

It is 1053- and was refused service twice. Once by a female and once by a male-,
I was looking for a cold beverage.