Tim Hortons

That's when I decided to call Warren. From the get-go, he was knowledgeable and kind, understanding the urgency of my situation. He was able to squeeze me in on the same day for a thorough couch cleaning and treatment.

So slow. Always wrong orders. And they rush you out of the drive thru. Don't even give me a chance to put away my coffee. Stick to McDonald's or Starbucks if you want good coffee with good service

Very rude staff, exspecially the night shift supervisor. Asked for a clean table, she said she was busy and all her staff are busy as well. I asked to talk to the manager, she refuse to give me the contact information and she start to agree with me. She had one her staff to carry out food to her friends personally where they were sitting. Before she didn't have time or enough staff to clean a table for a customer. Now she had a staff to carry potato wedges for her friends table. What kind of customer service is this. I been going this location for past 8 years with my family. This is the service they give for a reliable customer? Wow. This is not acceptable. I left a message for the manager to call me back on that date. Let see if they really value customers concern.

I made an online order at 10am today because I was in hurry and dont want to wait in que. When I reached there I was waiting for long time near mobile order pickup counter and one lady making sandwiches asked me whats my order after 7-8 mins. Then, I said two eggs and cheese sandwich. She said we dont have eggs now and asked me what else I want. I said I want one crispy chkn wrap as its price is similar with two sandwiches. She said no. Den I showed my phone to her for exact price that I paid so that she can make anything worth same cost and she said she cant see and continued with her work. Later, she started yelling at other coworkers abt why they are sending customers near her as she does not have eggs. She has a problem with me standing near her. I was like where else should I wait now and I dono how much its gonna take and after almost 20 mins she made me a ckn sandwich and again as usual they dont give napkins 70% of time whenever I order. I didn’t even ask for napkins at that time because I remember last time I was asking for napkins staff has a habit of ignoring people especially the ladies working for counter pickups. This is so embarrassing.
The staff at this tim hortons must learn to treat people with respect and respect other’s people time.

Service was good but the problem ive noticed when waiting for my food was that they were more focused on the drive thru orders instead of walk in orders. Had to wait about 10-15 minutes for that one food item

Went though drive through.they did not complete the order.we soup and 2 donuts and only got teh soup.at the current prices tim horton can make these mistakes we were already 30 min on way home before we noticed

Picked up bagels in the morning when got to work saw the bagel was burnt, took it back after work surprisingly all 3 workers couldn’t see issue. I have picture I’m amazed they can’t see what’s wrong with it

Slowest most inefficient Tim Hortons in the history of Tim Hortons, order on the kiosk for what? To wait 30 min while the whole restaurant is empty and then to again get the wrong order, never again

Very friendly staff some of the employees do not wear head coverings it is a against the health bylaws same people all the time

Over the years this tim Hortons has gone down. The service is so slow it takes 20 mins to get a small coffee everyday. Either more staff needs to be hired or another way to get the customers in and out. Very unfortunate as this was never a problem in 2016/2017 and no the pandemic is not an excuse

Extremely slow service every single time!

1) They don't know how to fulfill orders from UberEats

2) it takes 15 mins to get a cup of coffee.and no it's not because there are people in line. Everyone has to wait a long time for service!

This has been happening for the past six months.

Why does this store still give customers the old cups during the “rolling up to win” event?

I order through uber and they ALWAYS forget one item and this happened more than 3 times. I even called in advance once to tell them not to mess my order and guess what? They forgot one item

I think this is probably the worst Tim Hortons I've ever been to. No matter what time of day you go or what day in the week you will be waiting in the Drive-Thru for 20 minutes for a coffee they are extremely understaffed and it has been like that for a while now. Please hire more staff so people are not waiting for 20 to 30 minutes in a Drive-Thru for a hot coffee.

Coffee brewed to perfection. No wonder many love it. Atmosphere friendly and professional.

Now the slowest drive thru in Durham. Not sure what happened. They used to provide much better service.

Looks like a new cost savings measure is being implemented by providing only partial eggs. Worst part is that this is not a one-off situation.

Absolutely incompetent. Every single time I do an Uber order with them they never get it correct. They give me the wrong items and when I say I have allergies to certain things they put them in the food. I am absolutely furious with them and will not ever order from them again. This is horrible.

Very slow service at this location!
Took forever at the drive thru
Never coming here again!