Tim Hortons

This Tim Horton's is horrible. I'm giving two stars for the simple fact that I somewhat got the items I paid for. Inventory at 10 am on a Sunday was scarce (donuts, cookies, muffins, timbits, etc). Not that it matters but all employees were young, on a Sunday, whereas service is most needed and reflected. I have heard many stories about this location and now I have one of my own. The lids on my coffees weren't secured so all the coffees spilt on my passenger seat when I tried to transfer the tray to the floor of my passenger seat. Luckily McDonald's is next door and I was able to replenish my coffees as I was not going back in to wait 30 mins for new ones. Horrible location, the owner should be ashamed of themselves. The employees did what they needed too, the owners need to do more. If I get the standard response to contact a 1800 number, I'll be sure to emphasize on that. All this to say, just go to McDonald's lol. I got my coffees within 5 minutes rather than 30.

The drive thru staff are always so friendly and the service is the speediest I've ever experienced.

Not even sure why I got a coffee from Tim's. It's gross.
The entrance was full of homeless and some begging for change

The assistant manager explained to a new employee that THEY do NOT have to speak french. Let the french people figure it out! @! @ May I remind you that Embrun was built by french speaking people as well. I stopped going there. Allez ailleurs!

This is a small store manned by surly and slow staff. Nary a smile to be seen. Fortunately, there is a new McDonald's just opened next door. That is your better choice

Un gros merci à ce jeune homme XAVIER qui es venu me servir en FRANÇAIS je ne peux comprendre qu'il n'a que lui sur 6 employés qui parlais les deux langue

Require either more staff. Or prioritize man power, this location continues to serve drive thru while walkingin I wait 5 minutes. Seems to me 5 people working a window and 1 on counter you will always have a line.