Tony Graham Toyota

Had a great experience with Luis. Walked me through the entire process of buying my first car. Very professional and responsive. Highly recommend. Delivered as promised!

Our sales person is Mahdi and this is my third deal I make with him. Great Sales, Great Deal and Great vehicle. Thx Mahdi)

Today, I had the pleasure of being assisted by Sheldon in the service department, and I must say, it was an exceptional experience. I brought in my Corolla 2023 for an oil change, and Sheldon's professionalism and expertise left a lasting impression.

What sets Sheldon apart is his keen understanding of the service department's capabilities and his ability to manage customer expectations. Unlike some of his colleagues who might just brush off customers with a standard "we are fully booked until December" response, Sheldon took the time to assess the situation and provided a realistic timeline for my service.

Sheldon not only demonstrated technical proficiency in handling the oil change for my Corolla but also showcased a deep understanding of the capabilities of his team. He didn't oversell or make promises he couldn't keep, which is a rarity in the service industry.

One of the standout qualities of Sheldon is his commitment to customer satisfaction. He ensured that my experience was smooth and stress-free, taking the time to explain the process and answer any questions I had. It's evident that Sheldon takes pride in his work and genuinely cares about the well-being of the vehicles entrusted to the service department.

In a world where customer service often falls short, Sheldon's approach is a breath of fresh air. His competence, transparency, and dedication to his role make him a true asset to the Toyota service team. If you're looking for a hassle-free and expertly executed service, Sheldon is the person to turn to.

Thank you, Sheldon, for going above and beyond to ensure my experience at the Toyota service department was nothing short of outstanding. Your professionalism and customer-centric approach have earned my trust and loyalty. I highly recommend Sheldon and the entire Toyota service team for their exceptional service!

A. J. And Louis not only made finding my perfectly spec’d TRD PRO seamless but went above and beyond to get me top dollar for my trade in. After months of searching and dealing with shady dealer shenanigans in other locations, Tony Graham Toyota was an absolute pleasure to deal with. Highly recommend even if you have to take the road trip from the GTA like myself.

I bought a Toyota Corrola at tony graham Toyota in Ottawa I am very pleased with their service specially all the help I received fro Luis, he is a very nice salesman.

We recently purchased a vehicle from Jason Sousa at Tony Graham Toyota and we were very pleased with the service we received. Above and beyond. Super thorough and very attentive to our needs. We would recommend his services to anyone. It’s a big purchase and a great sales person can make all the difference. The process of picking up the car was flawless and all the staff were terrific.

I just bought my first used car with Luis Martinez and he was amazing! He was very thorough and really cared about getting me the best car for the best price in a timely manner! It was a great experience. I would 100% recommend anyone looking for a car to go see him! Thanks Luis!

Use at own risk. Service department botched a simple job, damaging my new vehicle. The damage required a 2 day fix at the collision centre. Nothing but a "sorry about that" from both Tony Graham Toyota and Toyota Canada. Buyer beware!

Proud owners of a new 2021 RAV4 LE. Awesome staff - I felt very comfortable - absolutely no pressure tactics and was treated very fairly - both with the trade and the purchase process and price! Thanks to Jennifer, Hong and Perry for making the experience very smooth and for all of the advice along the way - Now a huge fan of Tony Graham Toyota! Also nice to be able to continue to support workers in our own province by buying another vehicle manufactured in Ontario!

Purchased a used Toyota Corolla from Tony Graham and cannot say enough good things about this dealership. My salesperson was Luis Martinez, who was incredibly knowledgeable, as well as helpful and patient through the entire car buying process (without ever making me feel pressured in any regard) - even followed up with me the next day to see how I was enjoying my car! Special shout-out to Ali Said as well, who was fantastic and assisted with setting up financing. Both Luis and Ali went above and beyond to ensure I was well taken care of, and you can tell they genuinely care about their customers. Overall great experience, thanks Tony Graham Toyota!

We purchased a 2022 Toyota Corolla Cross from Mahdi Najem. The process from start to finish was fantastic. The fact that the sales team makes the deal without having to go through the managers and financing team makes it very streamlined. Such a refreshing honest change from our terrible experience earlier in the year with Kia Orleans. Would definately recommend Mahdi and the Tony Graham dealership.

I dealt with Mahdi Najem who is both a Product Advisor and Finance Consultant (such a great setup) and from the first communication over email he was quick to respond, helpful and respectful. He did not do what most sales reps do which is get you to call or they ignore any electronic communication. He took my query seriously and worked with me and with my timeline. He secured the vehicle for me, gave me sound advice, was open and honest. Clearly Tony Graham Toyota pride themselves on being 100% customer focused and despite the chip shortage and very low inventory, they are not taking their future customers for granted. I cannot be more pleased with Tony Graham Toyota and especially with Mahdi Najem. No pressure, no issue, just collaborative and helpful. I am incredibly pleased with my 2022 Corolla Hatchback manual transmission. 100% positive experience.

My partner and I recently had a very negative experience at this Toyota dealership. We purchased a used 2017 Toyota Corolla LE (which so far has been great, no complaints there) and dealt with Jessica. The car had a large scratch on the drivers side, but we needed the car that weekend. After some negotiating, Jessica and her sales manager Kris Macfarlane agreed to the arrangement that we could take our car for two days to meet our personal obligations, and we could bring the car in the following Monday morning to have the door repaired.

At the time that we made this agreement, we asked about timeline for the repair to make sure it wouldn't interfere with any plans we had and were repeatedly assured that it would take a maximum of 2-3 days, with Friday of the same week being the absolute latest, but definitely no later than that. After not hearing anything for days, we contacted them to follow up and they gave no indication that the car wouldn't be ready by the agreed upon time. Friday afternoon rolls around and still haven't heard anything, and when we call we're told it won't be ready until the following Monday.

The most disappointing part of our experience was the way that Kris Macfarlane handled the situation. I spoke with him to see if there was anything they could offer, as I had very important family engagements in Toronto that weekend (which is why I originally clarified multiple times with them that the car would be ready in time). Also note that this was just a door that needed to be repainted, nothing major at all. I missed a bridal shower for which I am part of the wedding party, as well as leaving a family member with dementia who lives alone unsupervised for an entire day as it would have been my responsibility to visit her that weekend. Kris was extremely manipulative and blamed the situation on myself, telling me that I shouldn't have agreed to to the arrangement in the first place. He offered nothing in exchange, no voucher for a rental car and no loaner for the weekend. I ended up cancelling all my obligations at the last minute and was very embarrassed. When I escalated to Dimitri, the general manager, I was also offered nothing, not even a free oil change or tire change for the winter. It was definitely a testament to how little this car dealership and the sales reps and managers care about customers once they have already gotten their money.

If you have any respect for yourself and your time, I would urge you to not deal with Tony Graham Toyota, because they will not offer any respect. I was shocked at how our situation was handled, and am still left wondering why no one could have bothered to pick up the phone and let us know in advance that our car wouldn't be ready. They knew it wouldn't be ready and still insisted on not letting us know. I could have tried to make alternate arrangements and not let my friends and family down - this was such an avoidable situation, yet Jessica and Kris continuously and explicitly made decisions that left the customer stranded, without a single thought about it. I ultimately asked the general manager that Kris apologize, as he was the person who was the most disrespectful and careless but of course I didn't even get that. Overall, just left feeling disappointed and powerless. Please try literally anywhere else!

I will say that Jessica was the only positive part of our experience, so the one star is credited solely to her just because she was friendly and seemed to genuinely feel bad about the situation they caused for us. Unfortunately I cannot say the same for Kris, who proved himself to be the epitome of a slimy used car salesman. If you do choose to buy a car from here, at the very least try to avoid dealing with him in particular.

One of the best Toyota dealers in Ottawa if you want better it's gorge Jackson's Toyota in Renfrew Ont.
This review is few years old and requires updates.
The last few visits are over an hour wait for oil and filter change, been doing oil here for 10years but as of late the wait times are crazy.
Got rid of open pit for 30min max oil change so if you don't have 2hrs might want to chose another place as I am considering.
So see your comments,
Here agian told two hours, only way to ensure good service is to leave your car here and bus home and back, no inconvenience there!

Excellent buying experience - our sales person, Jessica Torre, was wonderful! She is knowledgeable and honest, she goes the extra mile and given how challenging things are right now with Covid supply-chain issues, she navigated complicated questions speedily and with good humour. We felt well-treated by everyone at Tony Graham, and will definitely be back.

2019 review:
I have visited almost all Toyota dealerships in Ottawa. On my opinion this one is the best in the city.
Great salespersons.
Car parts service is also on the highest level. Prices are also fair.
I was also impressed my shuttle service, drivers are very friendly.
Update 2021. Site appointment form does not work. Also not getting contacted after filling in a form on the site. It looks like they are not interested in providing service to cars.
Update 2021.1 Service was excellent as usually. Giving back 5 stars and I hope that that site appointment issue will be fixed.

Hi,
I did purchase a new Sienna from them. The service was excellent. My sales person was Luis Martinez. He was excellent from the first meeting till the end of the key handover. Very good reliable person. Very honest in everything.

Excellent service, great treatment, honesty and respect, although there are some unpleasant things, such as: the cost of spare parts is very high.

My apologies for delay in writing the review.
Because the quality and smoothness of their services deserve a review.
I walked in and asked the reception for a "non-pushy sales person", they introduced me to "Syed Ali" and he made the whole process so nice, just unbelievable.
Brother Syed Ali, I really appreciate your great services.

Go see Mousa, he gave me so much insight on my next car to buy. I wouldn't be surprise if he become the GM here with how he handles his customers!

1 star only because 0 stars isn’t an option. Gentleman in the service department was nice to deal with, but they try to upsell you on things you don’t need/then gouge you on those services.

Sales department has refused to help us buy a car on multiple occasions. More interested in talking with each other in their offices than they are to sell automobiles.

Not one to complain/post reviews, but as someone who uses reviews to be an informed buyer, I hope this review helps others when they are in the car buying market.

Currently had a service done on my Toyota Corolla. The lady who assisted me upon arrival informed me my bill for the day would be 193, to which I agreed to that cost. When I retrieved my vehicle the cost was 406, double to what I agreed to. When I talked to their service manager, he recognized that they could have been more forthcoming about the cost, and then offered nothing for the additional 200 I paid. This is the kind of sneaky sales man tactic that I have never appreciated.

So thankful for Sam and the team out front in the shop. On more than one occasion now they've come through for us in a jam. Thanks so much

I recently purchased a new Corolla from Luis and because I was financing the purchase I also dealt with Ali. It was a pleasure meeting both of them and working with them to finalize the purchase. I had a lot of questions and probably had them repeating themselves a few times but they took the time to go through everything and listened.  I thank both Luis and Ali for their time and patience! They made my experience as a first-time car buyer a pleasant one. I will be referring them, and Tony Graham Toyota to friends and family.

I am beyond impressed with the professionalism of this dealership! I would like to specifically highlight and send a deep thank you to Jessica Torre and Hong Fu. I leased my Corolla (best car I've ever bought) in Alberta and moved to Ontario during the pandemic. My lease was coming to an end and I made multiple calls, emails, left voicemails, and no one would help me except for Jessica and Hong. I kept getting a "not my problem" try this person from both from the dealership I bought from in Calgary, like 3-4 other dealerships in Ottawa, and even Toyota Financials office and customer service through their toll free number. They presented me with all of my options with either purchasing the remainder on my car or what leasing a new SUV would look like for me, including offering me stellar deals. Ultimately, I'd like to keep my car for the next bit but as soon as I need an upgrade to the SUV, I know exactly where I'd like to purchase my new vehicle from! Hong was amazing at explaining to me the steps I needed to take, and why, on the paperwork side. Literally, couldnt get anyone else to return a call or even give me the time of day and these women went out of their way to make me feel heard, and help me with MY Needs. Excellent professionalism and customer service. Which women typically do not get when trying to do anything relating to auto purchases. Thank you! Thank you! Thank you!

I am giving Tony Graham 5 out of 5 stars only because of their true star, Jessica Torre. Anything that you think or feel should encompass a product advisor, Jessica has in spades. Her attentiveness to what you want, and not what the dealerships wants to push, is refreshing to say the least. The amount of work she will do in order to ensure your complete happiness is astonishing. In all my past experiences with dealerships in general, this is the best I have had the pleasure to experience. I only wish that they could make her a standard for what other salespeople should aspire to become. Thank you Jessica!

Best regards,
David

Had a great experience with new lease at Tony Graham Toyota. Perry R. Mason was extremely helpful and informative. It was a smooth transaction!

Ali was amazing. Price, service, appraisal of trade-in, courtesy.everything was 10/10. The best car buying experience I ever had.

Dealing with Tony Grahams has been a great experience. No long back and forth negotiations, great price on my trade and a very friendly and helpful staff.

My new favorite dealer!

Have been taking my vehicle here for the past 5y and they have always been nothing but professional, friendly and helpful. Also set up a meeting with a sales rep the other day and waited no time at all. Nick Gauthier was incredibly helpful and personable.

The sales man was in our services (Ali) was super patient and friendly and very very helpful, made sure we get the best value for our money. Thank you very much Mr. Ali

We want to express our thanks for the excellent service that Jessica provided in our Rav4 Hybrid purchase. Her kindness, knowledge, and attention to detail went beyond expectations. She made the entire experience – from test drive, to delivery, to after sale details – a great experience. We won’t hesitate to recommend her and Tony Graham Toyota to our friends and family.

My name is Jasmin and I Vaught my 2017 Qashqai from Ali Said. He is a sales and finance specialist. I am very happy with the experience. Thank you Tony Graham

My vehicle purchase was was a smooth process from the start to finish.
My initial contact at the dealership was with Alexander Fok and then Donnie MacGregor, both these gentlemen were extremely genuine and professional, unfortunately both have moved on. Thanks, to Pedro Goncalves who made the delivery phase of my 2021 Highlander possible.
I really appreciated my experience with Perry Mason, looking after the actual delivery and paper work. He is an excellent communicator and made the delivery quick and painless, thanks Perry, well done.
Finally just a mention to the polite and friendly Administrative Coordinator Misty, every time I went to the dealership she greeted me and knew exactly why I was there.

Want to thank team at Tony Graham Toyota for amazing car buying experience. Special thanks to Chris and Artur (Arthur) for making this experience very special for us! Service was on point, attention to detail - superb! Delivery was made very quick and the car is simply fantastic! Thank you!

ALI SAID WAS A WONDERFUL HEP. HE EXPLAINED EVERYTHING WITH COURTESY AND PATIENCE AND REPEATED HIS EXPLANSTIONS WHEN I NEEDED TO HAVE IT REPEATED. I WOULD CERTAINLY RECCOMEND TO OTHER PEOPLE.
SINCERELY,
Lucy Lawlor

I was able to lease a new vehicle from the convenience of my couch.
The service that Aj, Moe and Mary provided was exceptional. Looking for customer service this is a dealership that will meet your needs.

I dont think anyone should be going here until the right actions have been taken towards John Moutsatsos, The man threatened to KILL ME for trying to take back my cheque he told me he was going to use for his PERSONAL USE. Ive contacted the General Manager and got no response yet, and currently speaking with CBC news to release this story, I do have recordings of all of this as well.this has effected me greatly, and I dont wish this happening to my WORST enemy.

Had a quick chat with AJ, and he was able to give me information on our truck build. I appreciate the time he took to reach out and explain everything to me. Great customer service! Looking forward to being a Toyota customer.

Worst customer service I have ever seen in a car dealership. They are not about customer service they are all about their commission. Very unprofessional, and if you are looking to purchase a car this is definitely not the spot you want to go to. This location will only try to sell you and not help you with your needs. Purchasing a car is an investment and it’s a lot of money, do the right thing and do not go to this location.

There is a Toyota dealership in Kanata and the customer service is way better and they will actually help to fulfill your needs in a professional manner.

We are very pleased with our ‘new to us’ RAV 4! Our sales rep Donnie MacGregor was recommended to us from a friend PerryM and we would recommend him as well! Great character and very patient with all my messages. Happy customers here!

These guys will rip you off and steal from you any chance they get, if you really want a Toyota go to the kanata location. Highly do not recommend this spot. A lot of bad reviews on this location regarding customer service. DO YOUR RESEARCH, THIS IS NOT THE PLACE TO BUY A CAR

Very happy with Service from Tony Graham,

I want to thank the Service Manager at Tony Graham (I believe his name is Sam) who went above and beyond to help me sort out the problem with the memory seats on my new Toyota Rav 4 Prime a few weeks ago.
I bought a Rav 4 Prime from a dealership out of town (1.5 hours away) due to the limited availability of the car. A day after getting the car, when back at home in Ottawa, I noticed the memory seat feature was not working. After researching online I figured that the dealership I bought the car from may have missed a step in the PDI. Not wanting to drive all the way back to the out of town dealer I called the Toyota dealership up the road in Orleans and figured they would fix the problem for me quickly. Unfortunately, the dealer (Orleans Toyota) didn't want to help which I couldn't believe (the car is less than two days old) and said I would have to bring it back to the original dealer which meant I would have to take a day off of work and drive 1.5 hours each way to get this sorted out. After asking the original dealer's Service manager for help and asked him to call Orleans Toyota they came back and again said Orleans Toyota didn't want to help. The out of town dealership offered to send someone to pickup the car and bring it back to their dealership to fix the issue. I wasn't keen on having someone drive my car all the way back there. Flustered, I asked the service manager from the original dealer to call Tony Graham and see if they would help. Less than an hour later Sam called from Tony Graham and asked me when it would be convenient for me to bring in the car and said he would get it sorted out. True to his word a few days later I brought in the car and Sam met me at the bay and offered me coffee and said he would get his tech to fix the issue. About an hour later Sam met me with his Tech, said they fixed the issue (minor programming issue) and walked me to my car so I could setup the seat the way I liked. This was excellent service and I was truly impressed by Sam's genuine willingness to help. I told Sam I will be bringing my Rav 4 to Tony Graham for all future servicing and I will also be looking for a new Tundra in a year or two and will definitely give Tony Graham a call at that time. Thanks again Sam for your help. I truly appreciated it and I hope to do business with you and your dealership for years to come!

Happy with the RAV I bought. Salea person did forget to give me registration, which meant a second trip to Tony Graham and waiting in line at service Ontario. And I'll still waiting for a $10 part that was supposed to be replaced at time of sale. I contacted the saleperson but he has not called back.

About 2 months ago I bought Used 2012 Subaru Forester but my car have problem from day one I told them about problem they kept my car overnight in shop and I don’t think they did any work on it.now I have to spend $1000to fix the dame problem dishonest sales guy to used car sales manager.
Any one want to buy used car should be very careful before buying from this dealer I don’t want any one make same mistake.

I have purchased vehicles from other dealships and businesses in the past, so prior to going to Tony Graham Toyota I was exstremely nervous; I’ve never had a positive experience.
The service I received from Tan and Mary was phenomenal! They found a vehicle that was perfect for my family needs, were completely transparent and trustworthy, and treated me with respect. I will recommend all my family and friends who are looking for a great experience finding their next vehicle to Tan.

Very good experience! No upselling useless flushes that flush " your" money down the drain. Refreshing! Direct opposite of myers toyota in barrhaven which my wife spends $100's over estimated cost due to upselling on brake discs and pointless other stuff. All the sales staff will be heading to heaven for not swindling away grandmas and grandpas pension earnings.

Tan was great in working out a good deal for me and accommodating request for rust proofing just one day before delivery and directly communicating with insurance agent to save my efforts.
Kris really helped in deciding to go with Tony Graham Toyota and working out the deal I was looking for.
Luis was very thorough with paper work and made the pick up process really smooth, along with explaining details related to services and had already booked me for first service.
Worth the experience, will surely recommend it.

First time dealing with this dealer, not very pleasant experience. They are interest to make money instead of customer relationship. I was looking to buy used car, put an offer on table with my Credit card, first of all why they need credit card for offer, if person is sitting in front of them. Sales person was back and forth during negotiation to see Sales manager. All of sudden, they returned my CC without being told that they have refused my offer. At that time I was on phone when Sales Manager walked out from his room to returned my CC personally, but he didn't bother or have courtesy to stay for for a minute and give reason of returning CC. Sales Manager Kristopher Mcfalane attitude was unprofessional when I asked why he has returned my card without having any discussion. I was expecting further negotiation on table. After whole conversation, I found him have less ability to make a deal or courtesy to refuse deal in professional manner. I saw at other dealership that Sales Manager walkout and make efforts to personally meet with client to make a deal. Moreover worst part of entire conversation when I was told that they have added trade in price of my vehicle in negotiation without informing me. It means it was not actual deal I was looking and they wasted my time and trust. I asked Sales Manager to meet his supervisor or Manager Customer Service to lodge official complain, he said it takes while (repeated two time) to send someone. I waited 20 mins but no one shown up.

L like Tony Graham Toyota so much that when l wanted to get a new car, l went back to them for a 2nd Toyota. They have very convenient service hours - you can drop off your car in the evening and pick it up the next morning. They have shuttle service, and a large comfortable waiting space. Their service has always been good and reasonably priced. Give them a visit.

It was my family and I's first time purchasing a vehicle here, and we had a great service and welcome from Luis, Hung and Curtis. They took their time at every step of the way, I definitely reccomend them!

Ok.they had already sold the car we were trying to buy. I.e. Even the salesperson did not know it was sold. We even test drove it, started the paperwork.then found out it was sold! Waste of time.

The second car we tried was used and smelled like wet dog.badly. No way they should have shown us that filthy car.

The third car was fine. Used Yaris. Usual bizarre dance about the price. The old "gotta talk to the used car manager". They come back with the "best price". We say we are leaving.amazingly the "best price" dropped. So cliche, but true. Buying a car is never fun. We had a worse time at Orleans Toyota.so this was a slightly better, but still weird experience.

Real star value: 2.5 - I rounded up to three.

I have purchased many vehicles in my life and have Never had such frustration with the dealership. From purchasing a new car to having parts missing on my new Camry to now buying winter tires which were recommended to us by the service manager. A day after getting new tires a sensor has come on. We have been told that it is an other 260$ FOR sensors to have this light come off. Its not the fact of the extra money on a high end car it's the fact that we were not offered these sensors in the first place and that my new car would have to go to the service department yet again. As a business owner I try to be clear with our policies products and extras. This is clearly not the case not a positive experience with this dealership yet again!

After an awful experience with Ottawa Honda, we came to Tony Graham Toyota and leasing experience was very good. Thomas was a great sales rep and kindly answered all of our questions.
It has been 5 months since then and we suddenly received a safety recall. Brought the car to service. Service experience was very smooth, staff were very friendly and helpful. We even got a loaner for a day until inspection is over, thanks to Sam. Couldn't be any better. I could give 6 star if there were one. Definitely should go there if you want a Toyota vehicle.

This review was posted on the wrong store. Should have been posted on the Kanata location.

Update: Service Manager covered the cost of the labour in compensation for this experience. Upgrading to 3 stars in fairness.

Original review below:

Service is terrible. Would have given a zero star if I could.

Ordered special order part to repair failed hood latch and prepaid and was told it included parts and labour. After several attempts to schedule the service was given a 745am appointment time. When I arrived 15 min early was told labour was not included in original payment and the repair would be done by end of day - even though when the service guy looked up the original order he read that it was for parts and labour. Then expressed that Toyota Canada doesn't want them to ask for prepaid labour. Really!

Why did you schedule me a time if it will take all day? Pulling into the garage I had to drive over two ramps that looked like they were covering the service bell air line. Car bottomed out. When I explained it to the service desk they said it was my fault as I was driving too fast! Really! In the garage I was going too fast! The attendant was standing infront of the car guiding me in! How could I go too fast?

The staff were not friendly, didn't look at me when approaching the counter, didn't say good morning or even smile. Obviously morale is low, just punching the clock. No apologies, no nothing!

This is the very last time Toyota gets a penny from us. Absolutely terrible service.

My wife and I had a great experience with the team at Tony Graham Toyota in getting our new car. We were clear with what we wanted Tan our salesperson knew that so was clear, honest, and no nonsense and helped us get everything we wanted and more at a great deal. Alex our financial guy was informative, Personable, and honest and was fast and precise. Luis our new vehicle hand off guy walked me through everything I needed to need to know with our new car, he was nice, friendly, and patient. All in all everyone we worked with was informative and honest we really felt they had our best interest in mind. Definitely would recommend

I had lost my car key and got my car towed to this dealership. I dropped my car around noon and I was told the car would be ready the next day with the keys programmed at 5PM. I went the next day at 5PM to find out that the car had not moved an inch from where I left it. It was clearly marked on the invoice that the car was to be ready for 5PM that day. However, they told me they did not know anything about the order and they'd get some one to get on it right away and it would be ready in 45 minutes. The mechanic tried for an hour and a half and I was told he couldn't do it because he was not trained on the specific vehicle, so they'd get it programmed by noon the next day. It was finally done by noon. I wouldn't go back to this dealership again.

I recently took a lease for my Toyota Corolla at Tony Graham and I was very well welcomed and taken care of. The sales representative, Artur Malinin, was very friendly, super-professional, very helpful to answer my needs, and didn't push me to buy, which is very important to me. I am definitely looking forward to buy our second family car at Tony Graham, and I'll do everything to do business with Artur again because his service is just perfect. Big thanks to Artur for his kindness and his professionalism, and see you soon!

Dealing with Tony Graham this time around was essentially one of the most pain free purchase experiences ever for our family. Our salesman Tan was great. Very courteous and prompt in dealing with our questions and issues surrounding the purchase. Highly recommended!

UPDATE:

Recently purchased another vehicle here (a 4Runner) after a total loss of my previous 4Runner. Once again, our salesman Tan Vo was beyond excellent in the delivery of his services. Very responsive, straight forward, and helpful. I cannot say enough about Tan. Great guy. If you are looking for a professional sales experience look no further than Tan. Do yourself a favour and ask for him if shopping at this dealer.

Had some problems during the delivery of the vehicle that were a bit frustrating, but in the end Tony Graham took responsibility for the problems and made things right to my satisfaction. Problems can happen. You can't ask for more than a company taking responsibility for such issues. Tony Graham did right by me in the end, so this is ultimately all that matters. This was my second purchase from them. My impression is that they definitely care about doing right by their customers.

1 year from now we are replacing another vehicle, and I certainly plan to go back and talk with Tan.

Cheers

Horrible experience dealing with this dealership. They have twice pulled a bait and switch and tried to charge me for things that were covered under warranty. Booked appointments at wrong dealerships and not honored verbal agreements. STAY AWAY. There is absolutely no clarity needed for my review. I was booked to a location I had never been to and was not told that was where I was supposed to go. The exact same excuse of being passed my service window was used on the previous tune up because they didn't have an appointment window for 3 weeks. I had asked Marco during the appointment booking if the tune was included and was told it was so it was a real "accommodation" on there part to try and charge me 50%.

MY Toyota experience.
Our first experience with the Tony Graham Toyota dealership was our purchase of a two year old Corolla in 1996. Then, a few years later as our children were placing increasing pressure on family transport, after a brief conversation, the same dealership helped us locate a used Tercel in excellent condition. Both these vehicles served us faithfully for over ten years with only predictable repairs such as brakes and new tires from time to time. Even the modification of the roof of one of the cars by mid winter ice falling from our roof did not deprive us of reliable transport. Then it came time for us to retire from the workforce coinciding with the arrival of the Prius hybrids on the market. Our first generation Prius served us well for over ten years being regularly maintained at the Tony Graham dealership. This was replaced by a second generation Prius about five years ago, then this year we thought our fiftieth wedding anniversary was as good an excuse as any to update our Toyota wheels. Given the consistently high quality products and services we have received from Tony Graham Toyota with only a few minor hiccups along the way over more than twenty years, we returned again this year to purchase our third generation Prius in the hopes it will continue to fulfill our transport needs for many more years to come.

Tried to rip my partner off for $2500 for an A/C compressor after 2 trips to diagnose the issue (oh yes, they love to charge for not doing work) then after taking it to a trusted local mechanic in my hometown the compressor was found with only. 3 pounds of Freon and charged me 50 bucks to refill it. 2 months later, no problems. They will screw and rob you. Even after purchasing a $30,000 2017 86 they will try to screw you if you don’t know anything about cars.

Fortunately I track my cars, am mechanical inclined and am aware when someone is trying to screw someone over. Shameful. Don’t go here

I was keen on buying a Toyota because of our very reliable Prius. I also knew that I wanted to buy from Tony Graham Toyota on Merivale Road in Ottawa because of our experiences with their excellent Service Team for the few times our Prius needed work.

The entire process from kicking tires, to test driving several models, to sealing the final deal was most enjoyable! Artur, Brandon, Kris and Luis were all very amenable, kind and proactive.

I would not hesitate referring friends or family to this outfit, A1 service in all respects. So happy and pleased with my pre-loved Venzie! (Venza)

Thank you Tony Graham Toyota, keep up the fantastic customer care and service. We look forward to our future dealings with your Team!

We bought a new 2018 camry this summer from this dealership and to be honest the customer service from the sales people to the GM is not the best (the only person that stood out is the service guy *never got his name* but yes its already been in for a replacement of inside door panel 24 hours after pick up) long story short I tried to keep my issues between me and the GM and sent an email with my concerns of everything (multiple issues) and its been almost a month since sending it (Aug 8th) and we have yet to even hear back from him.issues starting from walking in and noone acknowledge us and when they did we were told to come back another day to day of pick up and to after delivery and making us come back to get ownership (was mistake on it on pick up) and get there and they dont have it (when they told us when to pick up) to my car having a defect and noone noticed until we noticed (driver side door panel needed replacing). All in all we love our car.would we go back to this dealership most likely not.