Team was very knowledgeable and pleasant to deal with. Peter recommended exactly what we needed without trying to upsell anything unnecessary. Mechanics are quick. Our family will be back next season.
The bike itself is excellent. I was very impressed by the staff at your store in Vaughan. He made sure the bike was properly set up for me and showed me how to take off the front wheel while keeping the brake pads from being damaged, A very enjoyable experience.
Patience, professionalism, know how, friendly and accommodating - I’m of the opinion that a lot of bike store folks are very evil - Ricky and Peter are very kind and friendly people and will do their best to help and make customers happy They’ve been putting up with me since the store opened and they’ve always welcomed me with a smile - Trek is lucky to have them!
I just bought a bike and several accessories from this store. I made multiple visits and tried numerous bikes before making a decision. The staff were all extremely friendly, knowledgeable, and patient. I would highly recommend this store!
Juan the tech was a great help. Great energy, knowledgeable and very helpful. Nice and friendly, I would recommend this store over other bike service stores
Went in expecting to buy Marlin 5 Gen 2. Kyle was straight forward, didn't sugar coat anything or beat a round the bush and tell me what I wanted to hear. Said that for a few dollars more I would have a completely upgraded assembly if I went with the Marlin 6. Ended up taking it out that same day and enjoyed every moment! Kyle was great!
Best service and super knowledgeable staffs! I will definitely recommend all my family and friends to buy their bikes from this store location. The best service and i really love love my bike. Ricky and Peter were so helpful and they even went above and beyond with my purchase. Dont go anywhere else!
Super bikes. Super staff. Super shop. I am a regular customer of the Trek company. This is one of the best companies. Quality and reliability. Thank you for the given emotions. Thank you very much;)
The people in there are great to deal with. No pressure and they allow you to try the products out before you make a purchase. They also make you feel like a valued customer.
Called to ask how much it would cost to cut a carbon bar, (10 minute job) and was told it would cost $75. Called a different shop right after and they quoted me $10. Nice try!
I just wanna say thanks to Ricky, Peter and Lucas for assisting me to choose a right bike for me, and to all the staff of Trek location, you guys are amazing.
Finally a trek store in Vaughan. Great location. Its easy to find. (Next to Henry's) Ricky and are knowledgeable, patient and very friendly. They has been helpful for my trek bike service and accessories purchase here.
Definitely recommend this trek store. No dubt. By the way they have great inventory. Come check it out