06 December 2023 21:25
The salesman was quite friendly and was not pressuring me while I was car shopping. He explained the details of the vehicle. The staff was helpful and were quick with me getting my car. I would recommend this business to anyone wanting a car. I had a great experience.
Thank you
12 November 2023 20:55
You can buy if you near in guleph because after buy you need mechanic service.i buy car from them and 2nd days engine light is come on. I talk to them they said when you are going to mechanic just call them and their talking to mechanic for reapair discount. So funny
12 November 2023 7:35
Andrei and Denis were fantastic to deal with. The team at Troy’s Toys made sure the purchase was super smooth after finding a car for a great price. Would highly recommend
18 July 2023 4:27
Purchasing a vehicle should be a memorable and gratifying experience, not a succession of hurdles. As a recent buyer from this dealership, my experience has been overwhelmingly negative, filled with ongoing issues and a lack of professional customer service.

To start with, I opted for financing my car through the dealership at an interest rate of 17%. This high rate should have guaranteed me a flawless vehicle and exceptional customer service, but the reality has been far from that.

Just to illustrate the severity of my situation, I have had to visit the dealership no less than seven times within just a month after purchasing the car. For anyone familiar with the thrill and peace of mind of acquiring a new car, this level of inconvenience and unreliability is absolutely unacceptable.

The first red flag was when the car's fender liner came off only a day after the purchase, a clear failure of their quality control. Then, my car battery died en route to work and I had to tow the vehicle to the dealership. They kept the car for a couple of days without providing a spare vehicle, which added to my inconvenience.

When I retrieved the car, Alan, their mechanic, claimed that they had test-driven the vehicle for about 80km. However, this didn't match up with the mileage on the vehicle before I had left it with them. Confronted with this discrepancy, Alan chose to avoid addressing the issue and even started refusing to talk to me.

When I escalated the issue to the owner, instead of providing a plausible explanation or solution, he simply claimed they had refueled my car - a statement that hardly addressed the mileage discrepancy issue.

Further exacerbating the situation, Andrea, the sales representative, blocked my number, refusing to engage in any further communication. To say this action was unprofessional would be an understatement.

Moreover, I also purchased a year-long warranty for an additional $700, which is supposed to give buyers peace of mind and assurance of post-purchase service. Sadly, this warranty hasn't delivered on its promise, as my numerous visits to the dealership and their lack of effective resolution can attest to.

I am thus left with no option but to give this dealership a one-star rating. For anyone considering purchasing a vehicle from this dealership, I would strongly advise caution. Ensure all possible quality concerns are thoroughly checked and be prepared for a potential lack of support and professionalism post-purchase.

I am writing this review in hopes of saving others from the hassle and frustration I've been through. In conclusion, do consider your options carefully before choosing to do business with this dealership.
17 July 2023 21:50
I drove 5+ hours to pick up my trailer. Absolutely worth every minute on the road. Jordan was extremely helpful with his Communication, knowledge & customer Service. This experience was seamless!

I would definitely recommend Troy’s Toys and the Canadian Trailer company to ALL.

Steve
(Sudbury)
16 July 2023 4:28
Great service from Jordan and Liam made the whole custom trailer process extremely easy. Great quality trailers with nicely thought out features 100% would recommend!
09 June 2023 12:42
Hi there. I had an amazing experience at Troys Toys. Very professional guys who really trying to help you, not to sell you. Special thanks to Nicola. Guys you are the best.
30 April 2023 12:40
Liam and Chuck are great guys! Had a flat tire a couple days ago and they didn't hesitate to pull over and help. Within minutes they had my spare on and I was on my way. I really appreciated the help and would definitly deal with these guys in the future.
29 April 2023 8:41
The professionalism of the staff is unmatched. 6 stars if it was possible.

My man door metal panel on my aluminum 7x14 trailer had come off on the highway. The morning after I reached out to Liam and Jordan, they quickly got in touch with Canadian trailer company shop and had me booked in for the repair asap. I had the option to bring it to Troy's Toys or directly to Goderich and I chose to drive it up myself due to the urgency. Once I got there within a couple hours it was ready to be taken home. Before I hooked it up, Troy's father John, did a quick inspection and noticed my wheel bearings were toast.he asked if I could leave it with them for another hour or so and they replaced them FREE of charge. They also added another support to the framing near the tongue, also free of charge.

Theses guys really care about what they do and the customers they sell their trailers to. I'm very grateful to have bought my trailer from these guys. Very genuine and stand up people. 100 stars to these guys!
21 April 2023 13:19
I bought a sedan from Troys Toys Guelph and It seems like a professinal business for trailers, but not so much for vehicles. I puchaced a "safety" car that they did themselves. Just to come after doing a tire swap from my winters to summers, my winters were COMPLETLEY BALD ON THE INSIDE. I brought it to a trusted mechanic to adress this issue and he says that the ball joints were not in road worthy condition. This was the same car that passed saftey not too long ago. Ive also had a power steering falure, and a potential engine missfire that I will have to adress at a later date. I just find it hard to belive that not only me but others have had the SAME ISSUES, So learn from our mistakes
24 February 2023 2:57
My husband just got his new CTC trailer at Troys Toys. Jordan and Liam were super helpful to get his trailer ordered and customized based on his needs. They show all the differences between their trailer and regular trailers on the market and when trailer arrived everything was on point. So many small details and you can see the quality of trailer! They didn’t use cheap materials and from what we see it’s really high end trailer. Trailer was finished and arrived on time. Not a single day delayed! All features ordered are here, and there is some really cool stock options that makes using the trailer much easier.
Customer service and all communication was excellent. Everything was straightforward.
Honestly we highly recommend them!
30 January 2023 0:31
I recently purchased my first car from Troy's. Brad did an amazing job of answering any questions and handling any concerns I had before purchasing the vehicle
21 September 2022 4:00
I never leave reviews but I felt the need to share my experience with Troy’s Toys.
I’m not sure how to share my experience in wording but I’ll try.

I have never purchased a vehicle without having seen it physically before in my life but the team at Troy’s Toys made it a worry free experience. Not a single detail was hidden from me and they were extremely informative and prompt. When I took ownership of the vehicle it was exactly as pictured and explained. However, it didn’t stop there. Fast forward 2 months and I had an issue; once again, the team took care of me despite not having purchased warranty.

I have yet to hear of any other dealership, whether it be used or new, to treat a customer with such respect and loyalty.

I highly recommend purchasing a vehicle from Troy’s Toys. They have restored some of my faith in humanity. Thank you to everyone there for being exceptional human beings.

Henry. Fiat 500 owner.
19 September 2022 20:22
Picked up my new (to me) car from Troy's Toys and only have great things to say about the experience. Andrei and Denis were great at showing me the car and offering flexible delivery options with my schedule. Travis and Liam made the financing and paperwork process seamless. Car is clean and working great, highly recommend if you're looking for great prices and awesome service.
11 August 2022 6:57
Great car dealership. They have a variety of cars you can pick from and they have super nice staff. Especially, Andrei from sales was super nice and helpful. They helped me with everything I needed. I highly recommend this car dealership if you are looking to buy a vehicle.
05 August 2022 22:30
Highly recommend. Lots and lots of cars to choose from and they always got new ones coming in. If they don’t have what you’re looking for first time around wait a week and check again. Liam from sails is truly the best you could hope for when buying a car. Super friendly and knowledgeable about every detail of my car. Liam will go the extra mile to make it all work out for you. I worked with Andrei to find the car and he was super nice and welcoming. He didn’t try to talk me into more expensive options and was very helpful.
03 August 2022 17:47
Thank you everyone at Troy's toys for everything that you've done for me for my Infinity you guys were all amazing I couldn't have asked for better this is the second vehicle I bought from you guys and I'm happy with both so thank you thank you thank you
18 July 2022 16:29
I have owned a trailer from Troy's Toys for 5 years now and I couldn't be more happy with it. The workmanship is great and they really care about delivering a great product that will last for years. I added a few custom items which was no problem and they were great to work with. I have had no problems with it, it is built well, and tows great!
14 July 2022 6:55
I am having difficulties trading in my car now because apparently these guys sold me the car with an existing lien still in place. The car was a lemon as well and I cannot believe that almost four years after the fact that buying from troys toys is affecting my buying capabilities today. Less then impressed and will never go back.
06 May 2022 0:36
Would be a 5 star review, but for all the problems I've had since I drove it off the lot. There's a leak in the gas tank or fuel, which I'm guessing is the real reason it had the check engine light on, which I was informed was due to an easily replaceable fuel sensor (which they replaced 2 of, and the check engine light was out 2 days before coming back). Also the door seals are all coming off, there's a missing panel in the trunk that I wasn't made aware of, and the drivers window has started rattling while in idle. Hoping they step up and get these issues get fixed, but for now I'm extremely disappointed and will have to lose a days pay, and spend gas money to get it to thier shop.
17 April 2022 4:29
One of the best experiences I’ve had to date. Led by Brian and his staff. They go the extra mile to make sure your buying experience is bar none the best experience you will have. If you encounter any problems after your purchase, no need to worry, you will be treated like gold.
Thank you Brian!
09 April 2022 13:48
Purchased a 6x12 aluminum frame enclosed trailer almost 2 yrs ago now and must say im super impressed with the build quality Troys made the purchase process easy and also assisted me with after sales accessories
30 March 2022 8:15
My wife and I were searching for a 2nd vehicle in a rush, upon visiting the dealership we were consulting with Andrei who was very helpful and provided such great service.

He was very patient, polite and always followed up on everything we asked about.

If you are looking vehicle I recommend you go see him.
27 March 2022 11:52
Im very happy with my experience at Troys toys with Jordan and the rest of the team. They did what they said they would do and delivered on their word. Thats the old school business motto I look for.the way it should be.
19 March 2022 13:23
We bought a Jeep from this location. From start to finish they were professional and delivered exactly what was promised. Liam and Andre are excellent to deal with and we will use them again.
13 February 2022 1:51
Very good customer service from Denis. He was very professional and did not pressure us. A good experience when buying a vehicle at the right price.
06 January 2022 14:34
Although I never ended up buying a car they were excellent to deal with. Denis was fantastic my deposit came back promptly. They were all around excellent!
24 November 2021 14:15
I love my new 7x14 trailer. The purchasing experience was wonderful with Jordan. He was fast to respond to my questions and let me customize the trailer the way I wanted it and suggested a couple of things like the fibreglass roof, which I love.
The pick up at Troy’s Toys was very smooth and professional with Liam.
The trailer is one of the best built I looked at with pricing in line with lesser quality trailers. They were also able to meet my required timeline when no one else could.
I would recommend this company to anyone looking for a TOP QUALITY enclosed trailer.
MADE IN CANADA MATTERS! Buy local and you won’t be sorry with Canadian Trailer Company.
20 July 2021 16:06
I’ve just purchased my 3rd vehicle through Troys Toys. Travis goes over and beyond to make sure you get the best deal!
17 July 2021 5:03
Purchased a pickup ruck from Troy's. From the intial contact with Andrei, financing qustions with Travis, papwerwork and picking up of the vehicle with Liam and Robin, all the staff were very friendly. They were able to answer any questions and even made sure I got to pick up the truck in the most timely fashion. Highly recommend!
13 July 2021 1:03
I would not hesitate to buy a vehicle from Troy.
He also stands behind what he sells. I had a very good experience with Troy’s Toys.
Thanks Troy
11 July 2021 10:49
5 stars on product and service! Purchased a trailer from Jordan in December and I couldn't be happier. I knew enough about trailers that I knew I wanted a full aluminum frame for less weight and longevity of the product. But when I went in to look, Jordan went through every detail about how it was constructed right down to the Wall and ceiling support and fastenerless outside panel smooth finish for the cleanest look possible. He detailed how in building these trailers they address every problem common with other trailers to ensure they have the better product that customers will be happy with for years to come. In my opinion, these trailers are built to last and that's exactly what I was looking for. We build and distribute medical devices so we needed a clean professional look and something that would stay that way for years to come. It also looks great full of ATVs and snow machines so. Thank you Jordan and Troy's Toys! A superior product and superior service as well!
10 July 2021 4:01
I have to say that I had an amazing experience purchasing a car through Troys Toys. Denis Nicola was the sales associate that walked me through the process. It was relaxed, informative and pleasent experience. I settled on a Mazda they had just purchased and after they looked it over they found that the owner who sold it to them had lied about some damage. They called me and honestly told me they didn't feel right selling me the car. Dennis then went on to help me find a car I liked even better for an amazing deal even including a warranty to make up for the inconvenience. I will never by a car anywhere else. Highly recommend.p. S. I bought the car in March and have had no issues to this day.
06 June 2021 9:19
Friendly and considerate while selling my late father's SUV to Troy's Toys. They offered a fair price for the vehicle. Correspondence was prompt and the sale was made and finalized in less than a week.
22 May 2021 2:37
Very easy to deal with, saw the car drove the car bought the car! In and out in two hours with the car. Amazing dealership, talk to Denis he took care of us.
17 May 2021 12:57
I just purchased a trailer from Troys Toys. Jordan was amazing and very helpful. He made sure my trailer was ready in a short period of time because he knew we needed it. After shopping around, their quality and customer service was the best! Thank you.
12 May 2021 23:56
Purchased a gorgeous Bmw from troys toys! It was amazing the staff were super friendly and helpful, and can do anything! The car was well maintained and clean and just felt new! Best experience and definitely recommend it!
11 May 2021 9:39
Troy sure is strong, even if he is a little pipsqueek. He helped me move my motor cycle onto a trailer for a small service fee, if you know what I mean. 4 Stars for his muscles, big man doing a big mans job.

PS. Nice shoes troy
02 May 2021 0:49
I just recently bought a 2013 Ford Fusion when we first went to see the car the car was buried in snow and the battery wasn’t charged and also the driver side mirror needed repair so Andre said he would get me a new battery and mirror there was also a ton of paint scraps all over the car we ask them to fix it and then after like a day of having it the front bumper was about to fall off and tony the mechanic tried putting it on me like I hit something I had the car no longer than day just used to get to work but after fighting with Troys toys I finally got the fusion with a new mirror no paint scraps and a new bumper so hopefully form here on in everything runs smoothly but I would buy another car from you guys poor review.
30 April 2021 14:00
Denis was great and helped me purchase my first car. It was a quick and easy experience even in the middle of a lockdown.
13 April 2021 20:28
Andire was amazing at his job. He helped me with everything I needed and even he sorted the issues for me. The best thing was he gave me his own cell number so that even after work hours he can help me
It was good experience
14 November 2020 17:22
Been searching for a trailer for a while. Went to troys toys and found the exact one I was looking for. Jordan there helped me out with all the details and setup. I definitely recommend troys toys and talk to Jordan. Thanks again!
14 November 2020 6:58
I recently ordered a trailer with jordan at Troy's toys.
I did my homework and shopped around.
The build quality and fit and finish of my canadian trailer is outstanding.
I highly recommend buying a trailer from Troy's toys.
05 November 2020 13:57
Purchase (2016) : Travis made sure that my custom trailer was built to spec.everything I wanted in a 14x7x7 trailer, two ramps, person door, generator door, vents, dual axle, etc.

Warranty Work (2018) : Tony/Stefan noticed some wearing issues with a few of the hinges so I drove it down to Goderich - Brian replace ALL of the hinges (and there are a lot on this trailer), no charge!

Service Work (2020) : After a couple of winters using my trailer and not washing off the salt, the trailer needed a refresh (my fault) - I asked Brian to refresh the trailer to his current specs - the result was like I was getting a new trailer - before I left their manufacturing facility John and his colleagues had already taken my trailer in for a review. Totally amazing care in making sure everything was as good as new, and extremely fair to me on price (I didn't ask for an initial quote - and if you meet Brian you will also get that immediate comfort level with him).

Everyone here is responsive, fair and easy to work with.

My recommendation: If they make the style of trailer that you need, do not look any further!

-Arend-

PRIOR REVIEW (2018) - Unbelievable service! The first experience was trailer warranty work - Stefan was responsive and the service was completed quickly. The results exceeded my expectations and there were no hassles that you might expect with warranty work. The second experience was when I needed a part - again Stefan took care of it pronto. The trailer is great and the service equally great! - Arend-
05 October 2020 7:10
A great place to deal! High quality trailers for a fair price! The staff at Troy’s Toys leave no questions unanswered or unasked. I will certainly be purchasing more trailers from them! Other manufacturers should pay attention to Canadian Trailer Company’s fit and finish and follow suit! Great work Canadian Trailer Company!
Steven.
09 September 2020 22:31
Contact them about car they was rude with response. They are disrespectful against costumer. Never buy nothing from them. Specifically Tony is a rude guy.
06 September 2020 4:27
Not upfront about the car history until they are close to the end of the deal. If you don't ask, they don't tell. I purchased a car with as they said minor accident apparently had so many flaws in the car. Doors of different shade (my bad I didn't notice it indoors but they didn't mention either), doors won't close properly due to bad body shop work, gas tank doesnt lock, tires had to be replaced within a month, car key stopped working in 5 months, car GPS don't work just to name a few. There will be more issues in future I am pretty sure. May be for other customers who bought accident-free car had great experience, congrats to them. No intimidation anything from sales people but just not being honest. It was a bad purchase with below market cost but garbage value. I fell for the trap. I regret the purchase every day ️. Looking to get rid of this junk in future.
09 February 2019 9:51
Looking for a new toy, went in and test drove a few cars. Was very interested in one in particular but price not AT ALL negotiable. There needs to be a little give and take considereing the numerous dealers ion the area. Had we haggled even just a little, I would have bought it. Cant say I am disappoinged as I am looking at a few more this week. I am however a little offput. Nice enough staff though
24 January 2019 18:58
Dealt with Stefan, was a wonderful and very easy experience. Called Stefan Tuesday, trailer was ready, plated Wednesday, excellent service, friendly staff. Thank you Troy's toys.
15 January 2019 23:26
Friendly staff, good and fast service. Special thanks to Stefan for being helpful through the whole process. I had an issue with the remote car key, Travis and Stefan took care of it and got my brand new remote key delivered to my home.
14 January 2019 6:46
I recently purchased both a 2010 Dodge Ram and a custom built Canadian-made enclosed trailer from one of the sales reps Stefan Cyr. I live about 1.5 hrs away so all our correspondence was done over the phone, he was excellent in keeping me informed as to what the process was for financing as well as picking them up on the same day so it saved me time and fuel lol. Upon my arrival to the store I was welcomed and was treated like family during the signing process I was well informed and felt absolutely no pressure at any time from begging to end I would recommend this place to anyone looking for a vehicle or trailer, I have purchased trailers before from a local company that out sourced the process to the states and it was a horrible experience the trailer wasn't ready on time took 2 weeks longer than what i was told I have owned the trailer for about a year and screws are already falling out of it door is warped and it has a leak, The trailer that Troys made was ready on time and is very well made it has exceeded my expectations, they have my vote for repeat business. Keep up the great work
12 January 2019 23:51
I purchased my car through Stefan who was exceptional. I emailed at 10: 30 am and recieved a call within a half hour, I put out mass emails for a couple of days and no response, with Stefan it was almost instantaniously very satisfied with my experience thus far. Should give the man a raise he is a real keener hahahahaha
14 December 2018 15:28
Troy Toys was an amazing experience Stefan Cyr helped me with my purchase very well spoken and an expert in his field I will be returning with my business in the future

Thank you
06 December 2018 16:18
If I could give zero stars, I would. This place is full of rip off scam artists, and I would NEVER recommended Troy’s to anyone. I was talked to like a piece of garbage when I came in regarding a problem, and I was called a liar to my face (when all I did was bring up the fact that I was told something completely different at the time of signing my papers 2 years ago.)
If you want to be treated with respect and not be ripped off, DO NOT EVER go to Troy’s Toys. Terrible, terrible experience and service.
27 November 2018 10:46
Bought a minivan, the receptionist Brooke was incredibly pleasant and kind. The salesman Brad Roy was very helpful and efficient.
Tony McDonald, the service manager was extremely professional.
The van had some issues that were supposed to be covered by Dodge but wellington motors wouldn't live up to their obligations. So Tony, the service manager, took maters into his own hands. The shop under his management brought the van back to its former glory. I, m very happy with
how its turned out. Tony is a mechanic of top caliber.
20 November 2018 17:13
Great customer service by Stefan Cyr. My bf had an appointment with Stefan to look at trailers and everything went as expected and we left same day with the trailer. We are very happy with his service, this man answered all of our questions over the phone before our app today. My bf must of called him and texted him like 100 tines and every time he always answered or replied right away. He even called us the night before to remind us about the app. Like I said great customer service from Stefan. If you are looking for a Great quality Canadian Built Csrgo trailer call Stefan! BIg thanks Stefan and we will be sending you more business.
13 November 2018 4:29
When I purchased my car I didn’t know anything about cars as I’m 18 years old. They sold me a car with a bad clutch and bald tires. I have had this car towed twice in three months undrivable. When I purchased it they told me to put regular gas and cheap oil in it. It’s a BMW product so I almost ruined it putting regular in it. I have to put premium gas in It and I honestly don’t mind as I love my car I just really wish they knew what they where talking about. Idk if they are a horrible company or not but I can tell they really cut corners and lied to make me, the customer happy. They rushed me to sign everything and didn’t want anything else to do with me. I’m very unhappy with the service and expertise and I will not be bringing my car there for repairs as they clearly cut all corners to cost them less. I’m very upset that my car has already costed me so much money and I think it’s gonna keep happening. I now bring it to a real dealership who specializes in this specific car. I will never recommend buying from troys as this is not the first story I heard and I learned this first hand.
11 November 2018 23:59
I purchased a 7'X12' V nosed single axle trailer from Stefan at Troy's Toys. I am very happy with this trailer, they are so we'll made! They are made with solid steel frames and tubing, plywood interior, the flooring and ramp is pressure treated wood, have not seen that in other trailers I've looked at. Excellent craftsmanship inside and out. I have bragged about these well made trailers, and will recommend anyone I know looking for one to buy here, and ask for Stefan! He has great knowledge and service! Thank Stefan!
30 October 2018 7:21
I highly recommend Troy's Toys for all your vehicle needs! Brad was helpful, courteous, knowledgable and oh so friendly. He made me feel welcome from the first moment I walked into the showroom, answered all my questions and then helped me find the right vehicle for me. I am so glad I made the decision to go withTroy's Toys! Everyone including Travis, Who worked hard to get me the best financing, and Tony who gave me a great deal on some much needed winter tires, To Robin, who helped me get familiar with my (New for me) car, made the entire process and experience pleasant and stress free. Thank you all!
06 September 2018 0:37
Stefan (Big Stef) helped me and my girlfriend huge. He worked with us to secure the car we wanted was very fair and straight forward with us. He listened to all of our concerns and answered all of the questions we had. He definatly put us as a priority and was more than happy to make what we needed done happen. He came in on his day off before the store even opened to finalize everything and put a rush on the paper work and getting the vehicle ready for us to pick up in half the time we were originally told. Once everything was done he gave us a ride home. If i can say anything Stefan know he stuff and is a customer first kind of guy and is not satisfied until the customer is satisfied and happy. I would recoment him to anyone heading to Troys Toys.
27 July 2018 4:04
I was pretty happy with the service and help from Stefan, especially since I live a few hours away from the dealership and had to work around that. Overall, I ended up with a very clean car that suits my needs! Although, once I signed the papers at the dealership, I was then told to look into recalls for the vehicle they sold me, so I am now sitting in a shop, a few weeks after purchasing my Ford Fiesta, and I have to get the transmittion fixed! So I am just hoping the car comes out with no problems and runs a lot better than it did after I got the it, without a shutter in the transmission. I even drove down before purchasing, and there was no shutter present and nothing said about the recalls! I also have had my check engine show up within the first week, and my stereo stopped working randomly.

Update* The transmission has been fixed and it runs a lot better than before! I did end up going back to get the stereo looked at, and we are currently troubleshooting a few ideas. They had no problems getting me in on my only day off and are doing what they can to figure out the issue and try to have it fixed!
15 July 2018 2:58
I purchased an all aluminum tandem axle 7x12 trailer made by the Canadian Trailer Company through Stefan at Troy's Toys for my RC Jet aircraft hobby. I decided on this trailer after researching other trailer vendors.what sold me was best value considering these trailers have the floor, walls and ceiling on 16" centers, a ramp door, a bigger V-nose, plywood interior, excellent craftsmanship.and are Canadian made! And, it looks AWESOME.many neighbours have already complemented me on the trailer. To top it off, Stefan provides excellent service.my trailer was ready ahead of time, exactly as ordered, and he has a wealth of knowledge on all the technical aspects for successful towing. After using the trailer, it tows nicely on the highway with nice tracking behind my 1st Gen Durango 4x4. I'm in the process of customizing the trailer interior for my hobby for many years of use. I highly recommend these trailers through Troy's Toys! Cheers.
12 July 2018 21:44
My wife and I purchased a 6'X12' V Nose single axle trailer from Stefan at Troys Toys. The customer service was second to none. Stefan was courteous, attentive and the most knowledgeable sales person I've had the pleasure to work with in a very long time. Our trailer was ordered custom and was delivered on time. I have researched pretty much all the trailers that are sold in Ontario and visited about 10 dealerships, don't waste your time this is the only place to go for a cargo trailer, I've done the work for you. These Canadian made trailers are built to last, no corners are cut, no cheap angle iron, or flimsy checkered plating, or crappy powder coated wheels. Solid steel frames with solid steel tubing frames, galvanized wheels, the way things should be made. So if you are in the market for a cargo trailer I highly recommend you stop looking around and head over to see Stefan at Troy's Toys in Guelph, you will not regret the trip. Thanks Stefan for all your help, we absolutely love our new trailer.
16 June 2018 12:55
I recently purchased a vehicle from Troys Toys. Stefan helped me and he was friendly and really paid attention to the kind of car I was looking for. I picked it up within a few days and I am very happy with my vehicle. However, I am very upset with the service department. I was told I could get my service details sent to me via email. They never followed up and I had to email and call multiple times, and eventually had to go in. I understand things get busy, however the manager in the service department was very unfriendly and so was the receptionist. Not the best overall experience however I am pleased with the vehicle.
05 June 2018 13:23
I will say that when i sent a message about a car i was interested in buying from Troys Toy's, Stephan messaged me back very fast. He was very polite and kind. He had to hear my sob story and hung on to every word. When i finally spoke with him on the phone we was very sweet and i believe went above and beyond to make sure that the car i wanted was ready and waiting for me when i got there. I took the car for a test drive (fell in love) and when i got back i bought it. There were a few issues with the car which he told me were going to fixed by the time i was ready to pick her up. I gabbed the poor guys ear off and he didn't seem to mind or try rush me out the door. I even was able to talk to Tony himself. Really nice guys. Very friendly and made my buying experience a good one. Haven't pick up my car yet but lets see if he can keep his word. I have faith they will. I just want to say this was truly the best experience iv'e ever had at a dealership by far.
28 May 2018 12:55
We were looking at possibly purchasing a trailer for some time now. Troy's toys had some attractive pricing so we stopped in for a visit. We met Stefan and purchased a trailer that evening. The process was smooth and the stripped trailers inside were a bonus to see the quality.
25 May 2018 21:31
We bought a 10x6 v-nose trailer by Canadian Trailer from salesman Stefan. After comparing the features and prices, we were very impressed with the quality and price of this locally-made (Goderich) trailer. It was worth the hour-plus drive to Guelph for us as the trailers at other dealers closer to us were not of the same quality. Stefan was helpful and the transaction went very well. We special ordered to get extra height, but the trailer was ready in Guelph in less than three weeks, though we had to wait through the aftermath of the ice storm before we could pick it up.

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