U-Haul Moving & Storage of South Walkerville

The absolute Best staff. I've been dealing with them for years and they've always been super accommodating no matter what it was I needed a truck, trailer services or storage always had A1 service

Over priced and rising cost for storage. How can the cost go up for something thay has no expense.

Big biiiig place, they generally always have something to rent. Whole lot of indoor storage as well

Just got notified my storage unit was damaged by a flood. It was damaged by smoke a month ago. And earlier this week police found a dead body at the storage place. Time to move out…. And people wonder why UHaul has a horrid reputation.

I would like to give a big shout out to the

U-Haul Moving & Storage of South Walkerville
1508 Walker Rd, Windsor, ON N8W 3P4

Last year i had a trailer hitch put on. Couple of weeks ago the wiring started to fall. I went in and needed to talk to management but they were on vacation for a couple more days. But I emailed them, they got back and after some back and forth we set up a time to have the wiring redone. After we got that done they found out that the module in the back was gone also they ordered a new one contacted me and I am here today getting it replaced. This is all no charge and ibalso got a credit from them to use at uhaul. They have gone above and beyond and i am extremely pleased with the service i have got here.

Thank you uhaul staff and management.

The staff willingness to deliver a high level of customer service is second to none. The management here, have created a culture of teamwork and strong ability to assess and fulfill customer needs. I strongly recommend using this facility for all your storage, rental and moving needs. Erica, Nathan, April and all the staff are a testament to traditional service standards in a world where it's becoming increasingly difficult to receive personalized customer service.
I will never go anywhere else for the services they provide here.

U-Haul is great! Simply put if you're moving, this is the place that will make it simple and helpful in any way they can.

The staff was amazing. Explained everything and were very helpful hooking up the trailing and going over the safety of towing.

This Uhaul is the best Uhaul ever. Nicest equipment in town. Best service ever. They put the customer 1st. There. Trust me.

What an easy move U-Haul made for me! The storage box containers were delivered on time and placed in my driveway perfectly. The communication from U-Haul is beyond excellent as well! Dana was the operator of the delivery of our boxes and I have to say she was AMAZING! Thank you!

Was helping family very polite staff, had some issues with our truck and storage unit. Fixed with discount and will definitely will use again

This location is amazing. Definitely the best location I have ever been too. I love the trucks. The staff is always so friendly. If you need a motorcycle trailer be sure to reserve one.

Uhaul is great. They have a massive indoor storage. It's secure and private and 1st mont was free. What more could ya want

I will always drive to this location. They are amazing Uhaul employees who really enjoy helping. My trailer was so clean. Kudos.

I brought the rental in late and was spared late fees by a cool guy named Micheal. Thank you Micheal

Lazy employees. Went to buy some boxes for a move and arrived at 645pm (store hours were until 7pm) Doors were locked with 2 employees walking through the store pretending they couldn't see you. I called the head office customer service who also tried to call the store for me and they wouldn't pick up!

Amazing staff. Nu helped me load the trailer and showed a lot of experience although she was just new like she said.

Rented a U-Haul truck today. Very smooth process. The individuals I dealt with were very helpful and kind. The truck was clean and ready to go for me. I've recently went with penske on other moves and overpaid compared to U-Haul. You can't beat their prices anywhere else. This location has tons of available trucks at all times and Is centrally located. Will definitely be back for the next move!

Used their U-Box service for moving crosscountry and Dana was fantastic. She understood what I wanted to accomplish, was always quick, courteous and helpful with any changes we made along the way. Can't recommend dealing with her enough. Thank you for all your help.

My son put his stuff in storage here and it flooded two times and they were giving him a hard time until he said he would get himself legal advice then they changed their tune.

Absolutely amazing staff and customer service. Highly recommended. I will never go anywhere else. Rates are good, trucks are clean and safe. Unlike the ones from corner stores.

Love this place. The manager April really helped accommodate my requirements. Place is SO convenient regarding location, space, and cleanliness.

Excellent location. Store clean and well maintained. Did order a furniture dolly with my truck and was told at pickup that location did not have any.
But Im moving- I need a furniture dolly. Luckily the movers I hired had one but otherwise that would have been very difficult.

Went in on Saturday for hitch 11.30 am. Guy didn’t show. Rescheduled to 100 pm. Guy snapped bolt for hitch. Than decided needed to go on break. Was advised could take another hour. Wiring not done yet. Rescheduled 8.00 am Monday. It is now 10.00 am with no follow up from staff on when Job will be completed. 1045 lady comes out says have to take bumper off to get to bolt.may take a hour unbelievable. 1145 still nothing. After a Total of almost 9 hours the job done. Hope the fricken thing don’ fall off LMJ

They were very understanding with me being I was moving myself 100% on my own they were concerned about me and having to get my stuff done Thank you so very much I appreciate your support, just a idea for helping people like me send a message to the local schools who have students who are willing to do their community hours by helping others, I only had 3 or 4 heavy things which I was ok with but I could of used a helping hand with light boxes and garbage bags of clothes U-Haul thank you again for understanding

If I could give zero stars I would.

My wife and I hired a UHaul Ubox for our move from Southwestern Ontario to BC. From the start our experience with UHaul has been a nightmare.

On delivery day (Aug. 10) the driver went to the wrong address - we did not receive a phone call from the driver or depot asking for clarification on address or confirmation they had our correct address. After calling them 3 times over a period of 5 hours inquiring as to the status of our Ubox it arrived 6 hours late.

Our box was due to ship Aug. 12. A week after our box was supposed to ship out we contacted UHaul for tracking information as we were unable to locate our box (Aug. 19). We were told our box has not yet shipped - the representative we spoke with could not offer a reason as to why our box was still in Windsor. After being transferred to 8-10 different departments we were told our box would not ship for another 3 days (Aug. 22) - 2 days prior to when our box was originally supposed to arrive in BC (Aug. 24). A manager was not available to help with our concerns as they were “dealing with a flood” and could not help us for even 5 minutes.

My wife and I are both due to start new jobs on Aug. 26th (Nurse & Physiotherapist) - all of our professional clothing and clinic supplies, along with our bed & basic necessities are in the Ubox. We will now have to pay for accommodations for 12 days at $150/night (the cheapest accommodation in Vancouver we could find) as Uhaul has only now shipped our Ubox and estimates is arriving Sept 4th which is 12 after it was suppose to arrive.

Accountability for this situation is simply being passed along to the next customer service rep and we are being told “someone” will contact us. It has been 5 days since notifying Uhaul of the situation with no contact from Uhaul as we continue our drive across Canada. We understand sometimes things happen, however how this situation is being handled is completely unacceptable.

Moving forward, we expect Uhaul to take responsibility for not only the delay in shipping our box, but the added costs we will now incur. This has set us back in our careers as we now have to take time off of work when the box arrives and to move. We will also now need to rent a moving truck as our original moving help will no longer be available due to this delay. This is a further added cost. This is completely unacceptable.

Always deal with store staff directly. Do NOT use the Website for chat with problems or information. Website staff is in Arizona & they are unfamiliar with the Canadian banking system. Manager April was super helpful when I had a billing issue created by a staff member on their real time chat. It may have taken an hour but April did everything possible to straighten out the mess made by USA staff.

The agreement was 2 days rental 407kms pick up from Brampton, Ontario and drop point at Windsor, Ontario.storage agreement: Heated storage size: 6ft weight, 10 ft hight, 14ft length price $69.95 monthly at 1508 Walker Road Windsor, Ontario. (note"will fit your 20ft truck stuff")

A day before the pick up I called and they changed the location, had to drive a bit over 1 hour away to pick up the uhaul truck, July 27 2019 at 9am from Alliston, Ontario this was not the agreement. I was delayed, I received the truck around 10: 10am Uhaul failing on there promises.i couldn't make it to the storage before 7pm to 1508 Walker Road Windsor, Ontario because they close at 7pm and can not get my storage. So I made my sister inlaw to go get the storage for me, she showed him the reference # and they gave her a 5X10X10 storage for $124.95monthly instead of 6x10x14 for $69.95monthly.
Got there around 9 pm Saturday july 27 2019.additional had to pay extra $10 for 24hours service to get access to the storage. I saw the storage was very small not something will fit a 20ft truck stuff. I called customer service and they said we can't do anything right now so I told them I'm going to leave the truck in the warehouse until I get a solution. I need a storage that fits a 20ft truck thats what was my agreement. The Manager (April. C) at the store was very rude and not helpful she said " we don't have any bigger storage as of now and bigger will cost you more.also what i can do is credit you $50 and go find ur own storage". On Monday U-haul I got me a storage located at 1058 Walker Road size 10x15x10 $248.54 monthly. No opinion, forced me to choose, pay for the storage or leave the stuff in the truck and pay $45.20 A Day.i had to move the stuff in the storage, I had to take work off, i had to make my brother move my stuff and my dad helped too.cost me money not going to work. Also i got charged extra day $45.20 for u-haul rental truck. This is unacceptable and i expect a resolution to this situation.

I made a reservation 2 weeks prior for a close trailer and confirm a day before.went there to pick up on my moving day.they said they dont have it for me.what is the reservation for then.went to home depot's instead.