19 May 2022 12:15
Had leak in unit was addressed right away thank goodness nothing was damaged.
26 November 2021 17:00
This place isn't bad. Cheap clean and awesome employees. Check this place out if you need storage.
17 August 2021 19:15
Make sure you call as the website is inaccurate. Units rented/reserved online are not always available when you show up to store your items. Free lock advertised is a strait up lie; have another $14 ready for the disc lock you have to purchase from them. Rates are reasonable though, some of the lowest in town. Units are clean. Overall good value.
05 July 2021 4:43
Lori is single handedly ruining your company. Worst employee, let alone GM, ever. Extremely unprofessional, combative towards calm confused customers, doesn't know a thing about customer service obviously besides what she lied on her resume. Absolutely ridiculous
09 November 2020 11:18
We went in to get some boxes and packing tape for our house move. The staff member was very helpful and spent a lot of time showing us the different boxes. She explained what each of the boxes was for, and gave us a good estimate of how many we would need. She also showed us the paper packing tape that tears off by hand - that tape is fantastic! Saves so much time, and when you have dozens of boxes to pack and not much time it is really worth it.
22 October 2020 2:49
Secure and quiet facility. It's great the alarm system they have is good and easy to get use to
04 November 2019 2:37
Decently priced and size range of storage units/lockers offered, the drive-up ones are particularly convenient along with having 24/7 access is nice too. Although I now pay online through their website (which is a time saver), I was previously going in to the Confederation Office and always received friendly customer service.

The only, only thing I would change would be the rates, obviously knowing storage is not cheap, however U-Haul could secure much more, or even dominate, most of the market by being more competitive versus on par with other storage facilities. I have considered switching a few times for minimally lower or similar rates but much more convenient locations than Old London Road. (Also not out of the question for me, I have/am considering moving to a two bedroom instead one bedroom apartment in my building since it would actually be a bit less costly with the added convenience of things at my finger tips.)

I do not anticipate rates will ever actually drop but it's food for thought nonetheless from my own perspective, options, along with a business background.

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