U-Haul Neighborhood Dealer

Why would you let us book a certain location a week ahead and say it's available, then the day before our move change the pickup and drop off location to an entirely different spot that is an hour drive away? ! If it wasn't available originally then you should have told us earlier. Very unprofessional on the phone and could not help us. Now we are unable to move out of our apartment on the day we need to and are stuck.

This place was a saving grace. I had booked a truck with U-Haul at a location that has been condemned for about 6 months. You'd think that their IT department or at the very least their franchise operations would know that a location is closed.
Anyway, the location on parliament street was 2 minutes away and the service was wonderful

The new owner is running it amazingly with the new team! Excellent service, communication. Very humble and well behaved. I don’t know how people have given fake reviews (assuming competitors) whereas their service is really good! Best of luck to the new owner and team.

Very helpful. Very curious and polite. Just overall a great experience. Thanks for your help.

Title: Exceptional Service at a Local Moving Center

Rating: ️️️️️ (5/5)

Review:
I recently utilized the truck rental service at this U-Haul center, and I must say, I am thoroughly impressed. From start to finish, the experience was nothing short of exceptional.

First and foremost, the customer service I received was outstanding. The staff at the moving center were friendly, knowledgeable, and went above and beyond to ensure that all my questions were answered. They patiently guided me through the rental process, explaining the different options available and helping me choose the right truck for my needs.

The condition of the rental vehicle was impeccable. It was clean, well-maintained, and ready for my use. The moving center took great care in ensuring that their vehicles are in top-notch condition, which gave me peace of mind during my move.

The convenience offered by the moving center was remarkable. Not only did they have a wide selection of trucks to choose from, but they also provided all the necessary moving supplies, such as boxes, tape, and packing materials. This one-stop-shop approach made my moving experience much smoother and less stressful.

The pricing was fair and transparent. There were no hidden fees or surprises, and the rental rates were competitive compared to other moving truck rental services in the area. I appreciated the straightforward pricing structure, which allowed me to budget effectively for my move.

Overall, I highly recommend this local moving center for anyone in need of reliable and efficient moving services. Their exceptional customer service, well-maintained vehicles, convenient offerings, and fair pricing make them stand out from the competition. Thanks to this moving center, my moving experience was hassle-free, and I couldn't be more satisfied with their service.

CAUTION - USE AT YOUR OWN RISK. This location will give your reserved vehicle away without a second thought. I reserved a truck to move today and when I arrived I was informed that someone else took the truck and he had nothing for me. He stated it was out of his control and that regardless of a reservation it is first come first served. All the vehicles present were ‘not working’ and the only solution was sending me to a location on the other side of the city. When I told the employee to cancel my reservation he didn’t, because I was later contacted by the other location to ask if I would be coming.

Booked a truck here weeks in advance, did the online check-in the morning of the booking and when I arrived they just said "we have no trucks". They refused to call around or help at all. I should have read reviews prior. Luckily I called the Queen Street location and they were helpful and had a truck ready for us within 10 minutes. AVOID BOOKING HERE!

Take photos of your UHauls odometer WITH the uhauls dash and date and time or another mobile device showing so. We were emailed our initial agreement so I did not check the odometer reading but I took a photo of the odometer. When we returned the vehicle after a few hours, we were charged with close to 200 kms worth of mileage when we had only traveled 7 kms throughout downtown. This happened in February and I'm still trying to get my money back.

AVOID AT ALL COSTS-
This location will charge you a fee for something. Go to another location unless you are desperate. The ghetto spot and the customer service is terrible. They should really shut this location down for poorly they treat any customers.

I have been renting from uhaul for years throughout the city. This is the best uhaul I’ve been to as the staff is friendly, hardworking and go over the top to make sure you have a truck.

The guy who operates the place is so nice and kind. My experience renting UHaul from this place was great. Would highly recommend.

I have been working with Uhaul for some time now.
This Uhaul place is extremely unprofessional.
- I booked my truck at 9: 00AM the guy came 20 mintues late to open the place up.
- He did not gave me a checklist.
- The truck was in very dirty condition.
- And the person was rude with me.

Since I had been calling to book a moving truck for my moving out it is so frustrating not getting somebody to answer. So today after coming from my Physio I went straight to the place to personally book the trust I need fortunately after 10 minutes I was entertained and the guy who helped was nice so I was able to book the trust without any problem. It was a lucky day.

Quick And Easy!

Conveniently Located In Downtown Toronto.

Staff Are Attentive And Friendly.

Thanks Charles For Your Expertise.

What's the point of making a reservation if there is no truck available at your pickup day/time?

1.) I’ve had poor uhaul reservation experience before so I called multiple times ahead to ensure there was actually a 15’ truck available. This is the only upside of this review.
2.) after coming into the store, we had to set a drop off location for the truck. The employee was extremely rude in pushing us to pick “not sure” as the drop off location. He said “we may have some problems when dropping there but it will work. ” He would not let us pick an ideal location, and kept saying there was no spots available at all, even though I see three on the monitor. We eventually had to find the one on our phones and he reluctantly entered the location.
3.) he accused me of being difficult because I didn’t want to incur fees for picking “not sure”. When asked about the “problems during drop off”, he said he never mentioned it. When I asked if he can just move the map on your screen, he said he can’t.
4.) when presented with the truck, I said “is this the 15’” to confirm and was basically brushed off “you asked for one so here it is”. Wow

This is the worst rental experience I’ve ever had. Not sure how this place is still in operation. Uhaul get your sh- together

Should be avoided at all cost.

I have booked a truck for 1 Oct 2022. I checked in online to be on the safe side. I showed up and they just simply said "we don't have any car".

You can imagine the nightmare, I booked my move helper and moving elevators. My movers were at the door ready to go and the guy was just like "we don't have cars" and when I complained, he just refereed me a badly-written phone number on the wall and said "call them". Literary these were his words "We don't have cars" and "call them", no apology, no attempt to remedy the situation.

I called THE number and they were just yeah, we don't have cars in whole Toronto at the moment. I had to cancel my movers (of course I had to pay since they showed up).

One and half hour later, THE number called and they were like "yeah, we found a car for you, but it 17 miles away from the location you asked for".

While I was arguing with them in shop, I saw they the same thing to at least three other customers. Just simply saying, "we don't have cars".

At the end, something that was suppose to take 4 hours of my time, ended up being 2 day project, I had to ask my friends to come and help, and use their cars to gradually move my stuff, a true nightmare!

Do yourself a favor and stay away from U-Haul, they just don't know how to treat their customers and how to manage their resources.

The worst experience ever! Had to wait for half an hour to get the car. Then I was charged 498$ for 275 miles when I only drove 9! It’s been two weeks, I’ve been writing emails which I got no response to. Went on life chat at least five times, waited for 40 minutes each time just for the workers to end the chat after reviewing my problem. Every time I call, they keep me on the line for at least an hour and hang up as soon as they pick up the phone

Yikes. Very unprofessional. Check and receive all documents before proceeding or will try and overcharge you. Spent hours trying to sort things out. Going to only actual uhaul outlets.

Definitely *do not* go to this U-Haul location. The owner added charges that we did not select at check-out, and entered the miles we traveled incorrectly (by about 150 miles - a lot of money). Like other reviews have stated, this place will scam you out of your $$ - find another location to go to.

This is absolutely the worst run business I've ever experienced. DO NOT RENT FROM HERE! There are no reservations and they could care less.

Terrible experience, booked appointment at 2 30 for pickup and waited for 1 and half hours. Rude reply from the staff. Dispite having huge queue, they are not attending the customer.

Try another location if you have the option.

This location is disorganized at best, which results in lengthy wait times and potential issues with your rental.

My rental was for a 10am pickup, but I didn't get the keys until 10: 45am. There was a line of 4 people behind me and 4 in front, so the people behind me had even longer wait times.

A frustrated guy stormed in as the keys he needed at a different location were not delivered by the staff at this one, so he had to come here. They then confused the keys and sent him back, so this guy was set for a 9am pick up and didn't drive away until almost 11 after coming back a second time for the right keys.

The staff here are doing their best it seems, so the owner of this Neighborhood Dealer really needs to step up and ensure their staff and business are set up for success (right now it is not).

They allowed us some overtime usage without charge! Now that's a friendly place for service and flexibility.

Would be 0 stars if I could. Unprofessional. Dirty cars. No care for customers. If you are ok being late with a dirty uhaul, then this is your place

This was an absolutely terrible experience. I received a call 15 minutes before my pick up time that they had no trucks available. They arranged for me to go to the 231 Livingstone Avenue branch - this is 30 minutes further and I had an elevator booked within the hour. This meant I missed the service elevator booking by 1.5 hours by the time I got there, got the truck (another disaster) and got back.

My friends who were helping me move had to wait in a coffee shop during that time and as a result, I missed the elevator booking at my new place. The day I had been planning for weeks and that is the most stressful experience one can have became even worse because of Uhaul.

Every Uhaul employee I spoke with (about 5 of them including an Area Manager) blamed a previous customer not returning the truck in time for the reason my truck was not ready. This is ridiculous - Uhaul should have that kind of inventory on hand for issues like this rather than blaming a customer. I also believe that was a lie as the branch I was redirected to said they were getting customers from all over the city - it doesn't sound like an issue of a previous customer being late.

Will never use Uhaul again.

Rented a truck on a slow day, I was the only customer. Don’t be expecting speedy service, but the guy got the job done. Easy pickup and drop off and emailed receipt. Was surprisingly very cheap, would use again!

Very smooth pick-up and drop-off with these guys, with no wait at all. I checked in online prior and uploaded my licence which may have helped move things along quickly. The receptionist checked me in fast and she was professional and everything was explained to me clearly. The guy giving me the truck also reminded me to take a picture of the mileage and gas and a video of the truck before and after in case of later disputes, which was a good tip. All in all, a much smoother process than the two other Uhaul dealers I used in the past.

I also left my toque in the truck and they found it for me and are holding it for me until I can come get it later today. Thanks guys!

The staff here are really pleasant, knowledgeable and courteous. Let’s be honest, this is not an easy job to do so I commend them for providing a really smooth experience for me on one of the most stressful days — moving day.

Be aware! They overcharged me by 35 miles. Take lots of pictures of the truck and of the mileage. They are thieves.

Charged me extra kms and didn't respond to my inquiries about it. Front bumper of the van was damaged at pickup and the windows were not cleaned as they were supposed to be.

Charles is amazing, I’ve developed trust issues from other U-Haul places such as being over charged or paying for damages that I didn’t cause but Charles really gave me hope again and helped me the best way to overcome my trust issues thank you brother u really helped me! Best U-Haul location downtown - jario

Horrible place, the owner is a loud terrible person. We asked him questions about after hour returns, at which he got so mad at he started yelling at us about it being his business and that he doesn't care about uhaul or his customers, its toronto he can do what he wants with his business. He kept jumping out of his seat to come scream at us and saying he would not even rent us a truck if he didn't shut up take what he was giving us and leave. Clearly a dangerous man as he doesn't care about anything, the reviews are true and if you can avoid this place please do. We booked our uhaul at a couple of different locations but kept getting redirected here due to lack of availability. We had to go in irregardless of the reviews of this place, but if you can get a different location, even some more farther away i would advise you pay the extra mileage rather than go here. If you go here, take detailed before and after photos of the truck damages, mileage and gas tank.

I have been to quite a few Uhaul locations so but this one was by far the best experience. The people were kind, quick and efficient.

If I could give this place 0 stars I would. All the 1 star reviews are absolutely true and I regret not reading them before coming here. I probably won't be able to get my money back but I am posting this review to hopefully prevent others from getting scammed as well.

1. First you walk in and you see a very unkept, dark space that is not Covid friendly.

2. Asking us to return the truck and park in a green P parking instead of at the back lot (probably to charge us more)

3. Not going over the dents and cracks in the mirrors of the truck in the contract (perhaps charging us with that too). Very unkelt trucks smelling heavily of gasoline and smoke.

4. Posting pictures of the two charges that went through- they charged us $100+ more they claim that the fuel was 1/2 full when the gave the truck (truck TM 5850 R) to us but we have photo evidence that it was only 1/8 full so we refilled to that amount.

5. Last night we were on hold with customer service for 2+hrs and the ladies on their end were very considerate and after seeing photo evidence and made notes for them not to charge us with the fuel and mileage - as the amount in contract was false.

TLDR: we were charged an overcharge for a 15km distance (total 30km) - from the dealershop to Ikea North York. DO NOT GO

Edit: luckily thanks to our amazing customer service agent Darrell! We were able to get a refund back due to taking lots of photos before we started the trip. However to get the refund took lots of hours waiting on hold and talking to 3 different agents soo.take this a lesson and just avoid if all possible- if not take loots of pictures and videos as evidence.

I reserved my truck here 1 month in advance. Whenever I called the number provided for the store no one picked up. I literally called this store 15-20 times to speak to someone about my reservation but there was no response from this location. I ended up changing my reservation to another location.
No regard for customer service at this location whatsoever!

Be careful with this guys - take photos of the mileage upon taking the truck and returning it as they overbilled me for 40 miles on a 75 mile trip.

This location looks like you're walking into some sort of shady truck deal, but dont be fooled. The staff are phenomenal and get you sorted super fast and efficiently. Despite being downtown, this is best uhaul location I've used yet across any city.

I picked up the cargo van at 11 AM, returned it at 3 PM the same day. I drove 21 km and was charged for 85 km. Unfortunately I drove a U-Haul moving van for the first time and didn't take a picture of the mileage at the end. They took advantage of it and charged me $ 44 extra. Disgusting.

My only issue with this store is they never pick up their phone. It gets so frustrating when you have a puck up, drop off question. Other than that, a good experience.

Super courteous group, but I was charged an amount that doesn't match the receipt. Make sure to take a look, remains unresolved.

Worst service ever! I reserved a hand truck in advance, got a confirmation number. When I came there I was told there are no hand trucks and there is nothing I can do and that the reservation is useless.

I wish I read the reviews prior to renting from here. This place is a total scam, and my gut told me that when I was booking in with them. The booking and pick up process was relatively okay (although, upon arrival, this place is super sketch and seems disorganized). Everything went okay with taking the van out and dropping it off, but then I saw they had charged me twice. I've tried to call them 3 times to remedy the issue and I was fed BS excuses as to why they couldn't deal with it at the time.

"We just got a big line up - can you call back in 2 hours? "

"There was an accident out front the shop - can you call back in 2 hours? "

"Let me get your contract number and I'll call you back"

I'm convinced that these people just continue feeding you these BS responses until you grow tired of it. I made a dispute with my credit card company so we're dealing with it that way, but I wouldn't recommend going here at all.

Avoid this place at all costs. I haven’t even returned my uhaul van yet and I’m already dreading going back.

Insanely disorganized and the gentleman running the show is incredibly sketchy.

You also can’t drop their vehicles off at any other Uhaul location - unsure why. So moving from Toronto to Oakville has been inconvenient since I can’t drop the vehicle off in Oakville at one of their locations.

Not looking forward to paying later this afternoon! Excited for all the hidden fees I get charged!

Charles went above and beyond to meet my needs for a last minute move.
He does his best to take care of his client

Booked online rental from this location, did online check in. All you gotta do in go there and pickup up the keys.

Be aware at location the customer service is terrible
I rented a cargo van last Friday for 6 hours, I returned it with doble of gasoline, the van was very dirty,
Then when I returned it the guy said my balance was for $53.84 but I realize next day I got another charge of my credit card for $89.16, I been asking them why and they didn’t said a word. They don’t know.at the end of the day this u- haul is three times more expensive than others like discount, enterprise etc one star is to much for this robber bandits

The worst location with the worst customer service!
The man who works there saw me coming in to the office, then he left me wating for him for 25 min. M still waiting by the way!
My reservation starts half hour ago!
How rude and disrespectful!

Awful service. They gave away a Uhaul van that was reserved to us to another customer and told us to go to another Uhaul location after they ran out of Uhaul trucks.

Awful experience. Worst customer service ever. The owner was horrible. Highly recommend to go to other locations.

Got here. Covid-safe office. Quick check in with the app and I'm out within 10 minutes with my rental. Van was in good condition. Staff explained everything and gave me extra time at no charge since the return was during late hours. Sweet!

Poor/rude/unhelpful customer service. Pickup time also kept changing and lonnnnnnnng wait to pick up keys.getting a house mortgage went smoother/quicker. Try a different location or company. Save yourself some streas/time.

The people are great on the phone.
The 118 Min wait time to talk to someone is just poor customer service.

It’s not just a busy time this Is every time I call, hire a few people.

They charge three to four times the price for uhaul boxes. When I asked why they charge more than the website advertised price they stopped speaking English and pretended to not understand me. This uhaul location are scammers.

Amazing service from an amazing staff personnel. I believe the lady's name was C short form for caroline! She was amazing, she was so helpful with us she even let us come back 15 mins later after she was done from her shift. Great staff, great location

Thanks guys:)

Their Android app is full of bugs. If you had issues use the web version. I couldn't find my Van and ended up asking the staff to do a manual pickup which took almsot 30 minutes. Don't forget to fill the gas, costed me $30 service fee + $16 gas for 16km.

The last time I went there to rent a truck was awful (2 months ago) I remember I tried to do the mobile pick up and the lady who was there didn't allow me to do it and she made me wait for nothing. She just need to gave me the key, that's it. NOW, IT WAS SMOOTH AND PERFECT! (July 4th, 2020) I was so happy that I gave it a 2nd chance to this location. The 2 guys who were there (1 in the counter the other outside) did a great and professional job. Thanks so much to improve your service. I'll definitely recommend it. It took me like 10-15 min to pick up the truck using the mobile pick up. (I was reading some comments before mine, and I really don't know if the lady was still working there and I just had lucky to go when she wasn't there, but still it's worth it to give it a shot. For sure, I'll continue coming there. Maybe next time I'll call before to rent if the lady is there or not in order to make a decision lol)

Terrible customer service. The employee didn't know how to use the system, took a long time to find my reservation. Told me I couldn't bring back the truck the same night because they were waiting for a lot of trucks to come in and there would be no parking place. Wanted me to bring in the truck the next morning. I said I couldn't do that and there was some parking space when I came back anyways. I received the receipt the next morning by email and they overcharged me. I called twice to get it corrected. The guy told me he would correct it by the end of the day. He then called me later to tell me it would be corrected the next morning. I don't know if it will ever be corrected. Just don't go there!

Had a great experience renting from this place. Rental was clean, half tank ready to go. No pressure on up-selling insurance or accessories. Charles was quick to check me in and get me rolling faster than the self service location.

The office is located in a basement with all the vehicles parked in a back alley. Some people call it sketchy, I call it smart. Keep the overhead low, and prices will stay low. I don't know why people complain about the place. It's not like they are moving in. You spend 5 minutes and you're off. A lot of places run Uhaul franchises for extra side money by utilizing their space for parking and existing staff for support. You can't expect to get rich off of it and there's no need to spend top dollar on expensive rent to please a customer for 5 minutes. Charles runs this place smart.

Pro Tips:

Make sure you measure the gas level on a flat surface. If the vehicle is facing downwards on a slope, it will appear like there is more in the tank.

Confirm rental start and finish time. Take pictures of KMs start/finish. Reset the odometer so you can see the mileage accumulate.

Change your GPS settings to shortest distance instead of quickest to save on KM rate.

Don't underestimate your reservation time. If you think it will take more than one day, book it for two days. They rely on you to bring back the vehicle for the next person. If someone else is waiting for your rental, you might not be able to extend it.

At the end of the day, I was charged exactly what I expected and no hidden fees. There is an environmental fee that Uhaul corporate imposes on all dealers but this location only charges $1 per day. I hear other places charge the maximum $5.

I will be back again.

It's a run down looking place but it was quick and easy for me to pick up and drop off. The staff was friendly.

The service the staff was really amazing, I have never seen such kind of friendly staff anywhere else. And the owner (Charles) is an outstanding guy with a friendly attitude.

Very negative energy at this location. You can just feel it as soon as you walk in the door, these people are ready to fight you. Very unfriendly and not helpful. Do not consider the return policy at this location. They do not do "nationwide" returns OR exchanges. Will never come here again.