U-Haul Neighborhood Dealer

Ohana uhaul was again a great experience, our second time rental Great service and people were super friendly answered all my questions and concerns, we are thankful for a no stress experience you again!

Melody and Ian

I booked my rental 3 weeks in advance but on the day there were no blankets or utility dollies that I had requested. Their response was too bad and didn't really care. The big red flag was when I picked up there was someone saying they were overcharged and then when dropping off again someone was there to complain about overcharging. I received my receipt several hours later by email and I too was overcharged. I have filed a complaint with head office as the girl in the Collingwood location diid not care. My booking contract was totally changed for the receipt and I recommend printing off all details when dealing with this location. I would go somewhere else!

I did a one way trip from London and dropped off at this location on Sunday. I fought with the uhaul app for 45 minutes.and lost. I phoned this location later in the day and they were so very helpful. I would absolutely go back to this location whenever renting equipment. I will never use the on line app again or the 1-800 number. Some people like the "old-fashioned" human to human way with a Canadian, who knows we have provinces and that picking up a truck in Barrie IS NOT the same as picking it up in London. Ohana U-Haul is the best U-Haul customer service I've had since renting the vehicle Friday. Thank you very much!

New Cargo Van was excellent. Good assortment of vehicles to rent. Will always use this location in the future.

This location was great to deal with Mackenzie was who I dealt with. Her knowledge was great and her customer service skills are just incredible. Nice to see someone with a smile and genuine attitude in customer service these days. Thanks and keep up the great work. Highly recommend

Have always had great customer service and the sales rep Mckenzie is very kind well mannered and knowledgeable highly recommended using this location

Best place to go rent a U-haul

McKenzie is always happy-go-lucky

She's amazing at her job and very professional

She goes out of her way to help and make sure we are satisfied

It's a pleasure dealing with her.

Great job McKenzie thanks for everything you do, it's greatly appreciated.