Umac Forwarder Express Inc

I just inquired through email regarding the package I sent and they replied right away giving me details that I needed. My package arrived and everything is still intact! Thank you!

I've been sending boxes since 2009 and i never had any bad experience. I love this company.i highly recommend them.

Always on time for pickup and door to door boxes sent to loved ones in the philippines arrived with no problems for us.

It was our first time to send thru them. I called several times to inquire about their prices, boxes and how long will it take for the box to arrive. The lady who answered me was so patient, helpful and knowledgeable. The day they picked up our box, they gave us another box for future use. The 2men who made the pick up were courteous and friendly. It has been 3weeks now and hopefully it will arrive in our expected time. I will make an update when it arrives. But for now, im giving them 5️ and will recommend.

Telling your customers that packages will arrived on the said date you’ve given is frustrating! Some customer service agents are rude! Regretful!

Really increase the price and plus stay in wearhouse for a week then return back to wear house umac day by day getting worst I will file a case on them.

I called Customer service few minutes ago and was extremely disappointed. I called to inquire if the parcel arrived in Manila. This is my third call to follow up since I was advised from the last time I called to call again on February 28 to check. The agent said she could
not give me updates because I have no invoice # and I was not the sender. We sent 3 boxes. 2 for my mom and 1 for my mom-in-law. I paid for it. I was not the sender because I was at work. I tried explaining to her this is my THIRD call and was given an update before. All I wanted to know if it has arrived in Philippine soil. So my family can plan, and someone will be at home to receive the package. She did not even give me a chance to explain my self and keeps cutting me off mid sentence. Very rude. I am sure if it were her friends who called she will go out of her way. My point is, you and your colleagues should say the same thing. I will not use this service anymore. Thanks, you just throw my 10+ years of loyalty out the window. P. S I did not want to give you a star but I did not have a choice.

Very reliable cargo service. Been using them for the past 5yrs and my box always arrive safely.

Prompt service. They picked up our box and gave us an extra free empty box for next business

Reliable and on time. The duration of cargo delivery differs due to unforseen circumstances, which is acceptable. The boxes where taken care of properly. The shipping charge is fair. I just hope that this stay the same and will continue their good service. Just make sure you always follow the requirements and declaration so you will not end up blaming other people. My package from toronto to manila was recieved in less than 3 months which is satisfactory.

It takes over 3months for the parcel to get delivered. They don't give you a straight answer for your inquiries.