Universal Driving School Ottawa Inc.

Great experience with Universal Driving School Driving instructors are very helpful and the best in Ottawa very nice and patience, thanks to them I passed G2 and G Licence.
Fantastic service.
Baseline location

The instructors at Universal Driving School are the greatest; they are extremely patient and composed, and they are specialists at imparting the knowledge and abilities required to pass the G1 Knowledge Test and the G2 Driving Test.

I had Great experience with Universal Driving School, Driving instructors are the best in Ottawa very nice and patience, thanks to them I passed G2 and G Licence.
Fantastic service

I should have read the review before buying the package! This school doesn't care about learners. It is so hard to contact them. I sent them emails, called both offices, and they don't reply you at all. Basically, take your money and ignore you. It is terrible management and poor customer service. 3 months ago, I called them almost 20 times to ask them give me a in-car lesson. Now, I finished all my lessons and just need them to give me the certificate, but they don't even reply me. I have a friend, also paid for a package, and the school ignore her. She asked for refund and they refused. I will share my experiences in my College and church discord community. I don't think they care about learners!

I wish I could give this company a zero for terrible customer service. This is the worse company I have ever interacted with in my life. The owner yelled at a customer and threatened to hang the phone on the customer for just explaining her concern. He wanted to do all the talking and ask me the question, and when I answered, he accused me of not listening, and when I didn't answer his question, he threatened to hang up the phone.
They canceled the course; unfortunately, they refused to refund me fully.
Today, the owner called me on a private number and threatened to send the money to the collection, telling me the collection lawyers would come after me. What is this madness? Does this guy think everyone is not informed of their rights? How do you send someone to the collection agency when you have her money? I said to him I was not here to argue with you. I want to inform you I am going ahead with the third party, and that is it. He keeps arguing and lecturing me with his childish thoughts over and over again for 8 minutes.
Based on my experience, this company should not operate in Canada. Canadians are respectful and polite even if they disagree with each other. Acting on this value, I have kept my descent throughout this terrible interactions.
I checked their rating online, and they have the worse on the BBB and yelp websites. I am filing a complaint with a third party and I would like to hear from others with the same experience.

Hi, I've been trying to call but your voicemail is full. I left a message months ago, but with the understanding that you were clearing your backlog of students. I didn't expect a response at that busy time of reopening. This review is more to let you know that others are probably also having difficulty reaching you. We have some questions and need to buy a package. You were recommended but we will have to book elsewhere if we can't get hold of someone here soon.

Avoid this company. Their instructor constantly yelled and berated me and tried making me go on Hunt Club on the first day of lessons. They didn't even have a Student Driver sign. At one point, because I didn't do a U-Turn perfectly on the first try, she started yelling that I was useless.

When I brought it up with the actual school, they said it was my fault. They then refused to give a refund because I wrote a bad review.

This school is poorly managed, and not well run. Go somewhere else.

I went and get a full course. It went smooth and I was happy to pass my g2 exam. I’m about to get a full g license soon and they’re helping me pass it.