University Hospital - London Health Sciences Centre Emergency Department
16 reviews 339 Windermere Rd, London, ON +1 519-685-8500 www.lhsc.on.ca suggest an edit
24 January 2024 4:30
Waiting here since last 6 hours, thought of giving a good 1 star review. What a crash health system. So many people left without having their turn to be seen by a doctor, most including parents with kids or seniors.
14 December 2023 20:04
Our country (Canada) is one of the best in the world,
But?
Unfortunately, for medical emergency is the worth country, 6 to 12 hours waiting is not easy,
Because we have short doctors and nurses and rooms in emergency and hospital.
All government and politics parties know this issues.
Please think about it.
But?
Unfortunately, for medical emergency is the worth country, 6 to 12 hours waiting is not easy,
Because we have short doctors and nurses and rooms in emergency and hospital.
All government and politics parties know this issues.
Please think about it.
13 November 2023 1:27
The you wait a long time to see a doctor but I guess they will do a proper diagnosis. However, the medical staff does a great job thank you.
06 October 2023 13:22
I have been waiting for 8 hours in the waiting area. I have been begging to be seen by a doctor as I’m unable to breathe! I am not able to breathe! The hall is empty! Literally empty just 4 people!
16 August 2023 1:12
I spend over 9 hours waiting for my grandfather to get looked at.but someone that works at the hospital came down to the emergence and she got in within 10 minutes that's not right she should have to wait just like everyone else.
09 August 2023 18:17
How to case of food poisoning went there get taken care of and I didn't your hospital about couple hours one-in-eight said yes it is extremely for that awkward I said to take it easy way better Victoria hospital
21 March 2023 5:00
Brought husband in at 1030am to ER with severe abdominal pain. Pain goes from 7/10 to 9/10. About 230pm he started to have leftsided chest pain. Asked how much longer it would be told a couple mote houts evdn though he was trisged as emergent. Went back at 315 to see about the reassessment. Triage is too busy. 330pm still has not been reassesed or seen by Dr.still in wIting room. We tried our Family Dr first but she referred us to ER.
16 January 2023 4:31
Excellent service tonight by the RN, Dr-Clinical Fellow, ECG tech, X-ray technologist and triage Nurses! Thank you for the great and important work you do! Emily and Lorenzo
31 October 2022 2:08
I went in on a friday night around 11pm to get my ear checked out cause I had absolutely no hearing. The secretary told me it could be a very long wait, but they called me in after 5 mins, and I had a doctor to help me and look at me after about 20 mins max, I had a perforated eardrum. They gave me a prescription and had me out of
there in under an hour. Very pleased!
there in under an hour. Very pleased!
27 October 2022 16:27
Even one star is overestimated. What a bloody terrible Shut hospital and staff here. They will not care about your life and feeling even u are dying.
“The waiting time should be between 8-10 hours” that’s the only skill they have. I don’t see the meaning of existence of this emergency.
I hope the staff there and their family will never get sick in their whole life:)
“The waiting time should be between 8-10 hours” that’s the only skill they have. I don’t see the meaning of existence of this emergency.
I hope the staff there and their family will never get sick in their whole life:)
30 August 2021 2:56
Last night I visited this emergency department from 9 pm and left at 3 am without seeing a doctor, because the nurses there left me for the end of the turn, and the doctor saw people coming hours after me while I waited. I was subjected to discrimination in this place and I will not visit him again until death.
27 August 2021 0:25
This is a challenging review to leave. I had previously posted but given today’s events I thought it wise to alter my review. The long and short of my new review however is to warn that people need to be aware that negative reviews of the hospital and departments impact upon the care you receive.
My first attempt to get into Emergency in the last week of November had me being turned away since "I was well enough to walk in and talk and so was healthy enough to wait for a walk in clinic". A week later sent in by Telehealth was a different experience all together. On, Dec. 11th, I was quickly registered and admitted. I was Covid tested before entrance and then a wonderfully kind Student Intern sat and took my information, listing to the issues I was facing. As the afternoon went on this same young lady could be heard going from person to person in emergency using the same patient, kind and respectful manner. During this period I had a blood sample as well as other samples taken and all was generally positive. The intern during this period (Dec. 12, from 1pm-5 pm) should be commended and I hope as she becomes a doctor she remains the same kind hearted individual.
3 hours later, a shift change took place and everything changed. The nurse who came in marched around reexamining everyone. I was quickly told that I should not have come in as this was an Emergency room. At one point she noted to others that "the persons in Bays 1,3, and 5 were a waste of Emerg's time" She again took blood and other samples despite the new intern telling her that they had already been taken. When she then noticed that the results of the original samples were there she huffed and threw out the new vials of blood. She could then be heard moving through emergency berating other patients - even when in many cases they clearly needed assistance. At point an elderly lady in the room called for help because she needed to go to the washroom right away and this same nurse told her to wait and left for 20 minutes. Unsurprisingly this lady then had an accident and was berated by the nurse upon her untimely return. For hours this same nurse could be heard gossiping to others who came in and complaining about patients.
The change in attitude between the student Intern at the outset and the nurse afterwards was stunning. I wonder is it the nature of the job, the work environment, shear exhaustion or is it personality? How do individuals who want to help and treat sick people become so brisk and mean at times? I think it would help every doctor and nurse to remember that we are all sick at times and most of us will be elderly and require help at one point. When dealing with patients, whoever they are, ask yourself the question - how would I like to be treated if I was older, alone, scared, and sick? After 7 months of being bounced through walk in clinics with no help I was given a referral to the gastronomy clinic.
Following the holidays I was called by the gastronomy clinic and had a 1 hour talk with a doctor who never listened and reordered the same tests performed in emergency. I was issued medicine and blood tests were ordered. Afterwards I was contacted by Patient Relation Services to review my time in Emergency and with the Gastronomy Clinic. I was frank and honest with the outreach person and as a result this morning I was contacted by the Gastronomy Clinic at University Hospital and bluntly informed by the lady who called that “given my review and comments I would clearly feel better cared for at another institution. They therefore considered my case closed as the doctor did not have any future time to deal with my issue and wished me the best of luck. ” Even Patient Services were flippant and informed me that I was no longer welcome at UH. I am stunned at how quickly my comments to Patient Services about not being listened to were transformed into being told that I was no longer welcome at the referred clinic in the hospital. Very disappointing - if you leave a negative review or ask a question you are not welcome here.
My first attempt to get into Emergency in the last week of November had me being turned away since "I was well enough to walk in and talk and so was healthy enough to wait for a walk in clinic". A week later sent in by Telehealth was a different experience all together. On, Dec. 11th, I was quickly registered and admitted. I was Covid tested before entrance and then a wonderfully kind Student Intern sat and took my information, listing to the issues I was facing. As the afternoon went on this same young lady could be heard going from person to person in emergency using the same patient, kind and respectful manner. During this period I had a blood sample as well as other samples taken and all was generally positive. The intern during this period (Dec. 12, from 1pm-5 pm) should be commended and I hope as she becomes a doctor she remains the same kind hearted individual.
3 hours later, a shift change took place and everything changed. The nurse who came in marched around reexamining everyone. I was quickly told that I should not have come in as this was an Emergency room. At one point she noted to others that "the persons in Bays 1,3, and 5 were a waste of Emerg's time" She again took blood and other samples despite the new intern telling her that they had already been taken. When she then noticed that the results of the original samples were there she huffed and threw out the new vials of blood. She could then be heard moving through emergency berating other patients - even when in many cases they clearly needed assistance. At point an elderly lady in the room called for help because she needed to go to the washroom right away and this same nurse told her to wait and left for 20 minutes. Unsurprisingly this lady then had an accident and was berated by the nurse upon her untimely return. For hours this same nurse could be heard gossiping to others who came in and complaining about patients.
The change in attitude between the student Intern at the outset and the nurse afterwards was stunning. I wonder is it the nature of the job, the work environment, shear exhaustion or is it personality? How do individuals who want to help and treat sick people become so brisk and mean at times? I think it would help every doctor and nurse to remember that we are all sick at times and most of us will be elderly and require help at one point. When dealing with patients, whoever they are, ask yourself the question - how would I like to be treated if I was older, alone, scared, and sick? After 7 months of being bounced through walk in clinics with no help I was given a referral to the gastronomy clinic.
Following the holidays I was called by the gastronomy clinic and had a 1 hour talk with a doctor who never listened and reordered the same tests performed in emergency. I was issued medicine and blood tests were ordered. Afterwards I was contacted by Patient Relation Services to review my time in Emergency and with the Gastronomy Clinic. I was frank and honest with the outreach person and as a result this morning I was contacted by the Gastronomy Clinic at University Hospital and bluntly informed by the lady who called that “given my review and comments I would clearly feel better cared for at another institution. They therefore considered my case closed as the doctor did not have any future time to deal with my issue and wished me the best of luck. ” Even Patient Services were flippant and informed me that I was no longer welcome at UH. I am stunned at how quickly my comments to Patient Services about not being listened to were transformed into being told that I was no longer welcome at the referred clinic in the hospital. Very disappointing - if you leave a negative review or ask a question you are not welcome here.
23 August 2021 16:25
Refused care upon arrival at Emergency University Hospital because of Covid restrictions but given no help of what to do or where to go. Messaged Patient Services and was quickly told off and warned that I should not come back to UH given my comments.
Message is clear, staff here don't want to help you if you are in an emergency situation and if you complain to Patient Services you are unwelcome in the future. Whole system is taxed and stretched with covid but attitudes there are not helping.
Message is clear, staff here don't want to help you if you are in an emergency situation and if you complain to Patient Services you are unwelcome in the future. Whole system is taxed and stretched with covid but attitudes there are not helping.
12 August 2021 22:41
Went to Emerg and was turned away and told to go to another hospital. Nurses are standing around gossiping while people are being brought in by ambulance. Told to contact Patient Services who said they "would look into the situation to help make the hospital a better place for future patients". I am sure that excuse works when you are a customer service clerk as a teenager, but turning people away and then having adminstration give some bland answer about "looking into matters" is really pathetic. No wonder there is a health crisis going on right now.
16 July 2021 18:03
Emergency staff are the worst ever. They guarantee you will get worse as for your illness or because of high pressure!
16 August 2020 3:37
Waisted 5 hours from11 pm to 4 am, we had to sleep in the waiting room with my 5 years son without any benefit. If my wife’s symptoms are not urgent they could of let us know instead of being rude every time we talked to the receptionist.
My wife’s right side of her body is heavy, I am not a doctor to know if it is emergency or not, but it is not right to keep us in there for 5 hours. We had to leave without seeing a doctor. Very disappointed in a poorly run system.
My wife’s right side of her body is heavy, I am not a doctor to know if it is emergency or not, but it is not right to keep us in there for 5 hours. We had to leave without seeing a doctor. Very disappointed in a poorly run system.