Upper Room Home Furnishings

I just bought a couch from Upper Room, and what a wonderful and positive experience. From the 1st visit to the store to the quick and efficient delivery I felt like I 'mattered' to this company. Wonderful staff, excellent product and a short wait time from order to delivery.
Visit them in Ottawa on Hunt Club W. (they even have cookies sometimes)

Purchased a headboard that was expensive thinking it was higher quality. It had a few deep gouges. Call customer service a few times and I have been ignored. Sold it privately and took a large loss and purchased a new one in Montreal. I was a longtime customer but will no longer go back.

This is the 2nd time I am buying from them. We ordered two accent chairs and a sideboard. All of them delivered defective. The accent chairs were unstable, the sideboard was used. They promote the quality, but what you get at the end is a low quality product and a poor customer service. They barely respond to emails and pick up the phone.

Ordered a bedroom set for over $10k with white glove delivery service (100% satisfaction guaranteed).

Delivered today and they scratched my hardwood floors, damaged the headboard, and the set had defective slats (one does not touch the ground, one has a big knot in it).

Contacted customer service and they will talk to the manufacturer about a new headboard but they say the defective slats are normal and that it's "just a little scratch" on the floor.

Edit: Had a lot of difficulty getting to a manager. After filing a BBB complaint the store has agreed to refund some money for the damage to the floors. Additionally we have been told that the manufacturer will be supplying a new headboard AND the replacement slats.

We originally had an issue with returning a chair we purchased. However, we met Mr. Calum Nolan and he resolved the issue quickly.

First time visit to store very impressed with the many choices of furnishing available. Sales clerk was so informative, taking all the time we needed to make sure we would find what we wanted and be very happy with our purchase.

Ordered a dining room set in June 2021. The dining set came in early December with only 7 chairs and was advised that one was damaged in transit and they would re order a chair.
I heard nothing for a few weeks and messages were not being returned. I was then contacted and advised rhe chair would be delivered on 4 January 2022
The chair arrived and it was obvious they tried to repair the chair and did a horrible job so I refused the chair as it was damaged.
I was then advised a new chair was ordered and a rush put on it.
After several calls not being returned I was advised by email on 23 March 2022 the chair had been received.
While not taking any chances I tried to call and was transfered twice and hung up.
I then attended the store on 3 April and spoke to the manager Amanda who advised that the chair wasn't received and she would call me around 4 pm.
At around 4 pm another employee called and said Amanda had left in a hurry and advised that she (Amanda) was checking into compensation and would call me the next week.
After receiving no call I called upper room on 14 April for an update and advised Amand was no longer with them and would I like a phone call update or email.
I chose Email because no one has ever called me back from this store

Still waiting.
Update
. I received a call from the general manager who advised the chair was not re-ordered so he would give us the damaged chair and re-order the chair.
The chairs would then be swapped in August when the new chair arrived.
I called the 15 August and am awaiting response.

Update:
Chair is now expected to be received 15 November 2022

Update:
Advised the chair will now be received in early December 2022
The saga continues

Update:
December 13th 2022,8th Chair received today.
Original order for the dining set was June 2021.
Delivered in Dec 2021.

One year to replace a chair damaged prior to delivery.

Compensation. BIG ZERO

Never again.

Uzyol Bahrdey, our salesperson, was very accommodating and informed on the Stress Less recliners. She was not pushy but wanted what met our needs! This was a very pleasant experience!

I was very pleased with the service and was able to find the exact type and colour couch I was looking for. I had been to over 10 stores to find what I was looking for and with the assistance to help me find the right colour and type that fits my needs.

Our buying of a new couch was overall a decent experience. We dealt with a rep and the sales manager, and they worked hard to get the deal done. We arranged this early so we would get delivery well in time for our new home. Although they said they could hold in the warehouse for as long as we needed, when I tried to change delivery date when our house got pushed they had no note on file that they could hold for us. Thankfully when the warehouse called us for delivery they said no problem to hold it. Finally, delivery was pretty smooth EXCEPT that the delivery DENTED our wall, they said they noted it on file and when we get a call after about the delivery. When the woman called, she asked how it went, but had no record of the issue and said she would call back after she looked into it. Never heard back from them. If you want nice furniture, this is the place, if something goes wrong or they make a mistake, good luck getting it rectified. No one wants to take initiative there.

Update: after this review, they did call me as per owner mentioned below to let me know a technician will call me to schedule a service.they didnt however, still waiting for that call. Pray your delivery has no problems.

ABSOLUTELY HORRIBLE AFTER SALES SERVICE!
Our table has 2 leaves that are smaller than the table itself. Looks ridiculous. We told them the day they delivered it (our mistake was accepting it) and have been getting the runaround since. Nobody calls back, we have to keep calling and getting nowhere. They say all sales are final which should have been our first clue not to deal with them. Save yourself time and money and go to another furniture store who will stand behind their products.

Very professional and extremely customer service orientation. Darlene was terrific. Can’t wait to see our new furniture.

Excellent service. Found what I was looking for within my budget - no velcor pushy sales person.

Very bad experience. Delivered faulty bed and scratched home wall. Dont fall in their trap. Not reliable at all

My husband and I are over-the -moon pleased with the services we received at Upper Room Hunt Club. From our first warm contact with Myriam who then connected us with knowledgeable, resourceful, focused and professional interior decorator Uzyol, we were treated with total respect. Uziol spent hours with us to find the perfect piece & fabric in the perfect color and finish. No pressure to buy. Bye bye running around town trying to find the exact anything. We are confident everything we chose will make our new place our little corner of heaven. Five stars all the way.

Kenan was amazing, she helped us with all of our inquires. Helped with Colour matching, Very knowledgeable and kind lady

Highly recommend Sue at the Nepean store. She was very professional and informative and not at all clingy for the sale. It was a pleasure dealing with her. I can't wait to receive my custom Canadian made dining room table. It will be so worth the wait!

AHMED.was very attentive and looked after us thoroughly and professionally, any of our many questions were answered completely and we understood completely. We are very happy with our experience with the staff at Upper Room Hunt Club. We are anxiously awaiting the arrival of our furniture, this being no fault of the company or employees. Like everywhere else it is a supply problem. Myself and my wife feel very comfortable in our dealings with this establishment and will continue to use this location to meet our needs in the future.

We were in the store on Hunt Club and were greeted by Uzyol. She was very friendly and professional. After browsing the store for some time she once again met up with us to see if we had any questions, which she answered and when we explained that we might need some help with furniture options, placement, s etc, she explained that she was an interior designer, and if we needed, she could help us. Sending pictures and emails back and forth, this was very helpful with our furniture choices. Her help and this service the store provides is amazing. I would not hesitate to recommend her expertise and the service we experienced at Upper Room Furniture.
Sincerely
Judy Burelle

I have very mixed feelings towards Upper Room furnishings. On the one hand, our experience in store was great; the salesperson was excellent and quickly settled everything, and the delivery team has been pleasant so far. On the other, I have not found them to be very forthcoming with information regarding our items delivery (a Canadian, custom-made table and bench + four imported chairs). The delivery window was 8-11 weeks. After 11 weeks, I followed up, to be told that my delivery was "on track for the scheduled time", which was now set to 13-16 weeks.

My follow up email on week 15 was unanswered. The extension for delivery information at the store was dead. I called again a week later and tried talking to the receptionist, who informed me that part of my order (table and bench) were there, but that the chairs were no longer set to arrive before an additional 4-5 weeks (I'm aware of the world-wide container shortages, so I can at least understand that part, as inconvenient as it is).

The leftover payment was made for the table, its base and the bench, but the delivery team only showed up with the bench, as parts for the table were missing at the warehouse. As no heads up were given, we had made arrangements to have our old table on removed the same morning.

We were told to call the store, where we were informed that someone at customer service would follow up with us in about a week's time.

I'm happy with the quality of the items I have received so far and in the past, but the whole experience has been extremely frustrating. I don't think I will be dealing with Upper Room Furnishings again.

Went to several stores and this one had the best version of the sofa I wanted - it was an easy choice. Sales staff were friendly, knowledgeable and helpful.

The design consultant Alexander Gavrish was very friendly and product knowledgeable. He took the time needed to ensure we understood completely about the product and the protection plan we were purchasing. I would definitely recommend Alexander to family and friends interested in purchasing from The Upper Room, West Hunt club.

I would recommend shopping at Upper Room Furnishing Hunt Club, their sale people Alexander) as well as billing department (Kanata) make the buying experience worth it. I bought a casual dining set that will take a while for me to receive because of COVID but I am very happy with their service thus far.

I had a very satisfying experience at Upper Room with Myriam. She was so helpful and cooperative. She helped us to go through different sofas’designs and to make our mind towards the best fit. She is a talented sales, one of a kind and showed us different attractive fabrics & Colors. She is a good communicator & responded to our need. Thanks Myriam for the good advice & the good buy. I can’t wait to get our new sofas.

Had an issue with a being delivered an incorrect model of a loveseat we purchased.
It took some time for the UR to even respond to my notifying them of the problem but, at the end of the day, they have committed to making good on their mistake and providing us with our original purchase when it is available.
The sofas are made to order in western Canada.
Thanks to Amanda for fixing this.
We are happy with the quality of the Palliser furniture, still evident in the model we have until it is replaced.

Good furniture collection, but the delivery takes a long time, we ordered a coffe table and got it delivered after 4 months.

My sales person was Patty Racine who was absolutely excellent. She listen to what I wanted, picked up on my colour scheme without having to ask (noticed my purse and colours I was wearing), and gave me time to consider my options. I purchased a Fjords Harstaad chair from Patty and would happily do business with Patty again.

I bought a sectional from this store and added the warranty and when i needed to use my warranty there seems to be no technician available and it has been a hassle dealing with their customer service they have the most condescending attitude when in fact you paid for the service. I will not recommend this store. Put your money somewhere else where they value their customers. And Crystal or Val Thibault in their customers service department should seek for another job because every time you call they would sing you the same song and don’t mind hanging up on you. Not even joking.nobody knows what is going on with your claim the part is in the warehouse, we just waiting for a technician. Or Val is on vacation. (So do I need to suffer because your employee is sipping margaritas?). Or did you speak with the technician or maybe another technician should take a look again …I feel like next they will say the part is delivered did you not receive it? Laughable the amount of excuses they come up with. Everything is fine as long as you don’t need to use that warranty that you paid for.

Purchased a custom sofa. Huge selection of sofas available on the floor, all customizable in different levels of cushion firmness and at least 100 different materials. Very friendly staff that gave us advice and patiently helped us choose the exact sofa we wanted, even staying after store closing to finish the transaction. Also only a $100 shipping rate to deliver the sofa 200km away (compared to a $250 shipping rate at Ashley's across the street).

Excellent experience with Annabelle today! Very helpful finding fabric colours on the rack and on the computer. Very friendly and courteous while I was fishing through fabrics and leaving them everywhere for her to put away. Thanks for your help, Annabelle!

My daughter and I had a very good experience shopping at Upper Room this morning. Sue was very helpful with advice. We found her to be very knowledgeable and pleasant. We didn't feel pressured or rushed in our decision. We left the store feeling very happy about our decision.

After some initial problems and some run around and confusion the issue of the sofa that went missing the customer satisfaction department was able to resolve our issue. I and my parents would like to thank you for sorting this out.

Most of the stuff I seen in here was identical to furniture I had seen in "Leons" and "The Brick" except they were asking a significant amount more for the same items, like $1000+ more for most items. I suggest searching at those other stores or online at places like Amazon or eBay before purchasing furniture here. Definitely feels like a greedy store!

Patty is the best design consultant we have ever had the pleasure of working
The furniture in the store is above most of the competition but not out OS site price wise

I really enjoyed my shopping experience at Upper Room Home Furnishings. The sales person introduced themselves when we arrived and left us to do our shopping. We found exactly what we wanted and the sales person was quick to get us the answers to our questions.

We had a fantastic experience working with Kenan today. She was patient and helped us find perfect pieces that work together beautifully. The great selection of furniture at Upper Room made it easy.

We had a very pleasant experience shopping for a stressless chair yesterday (August10,2021) at Upper Room (Merivale.)
Alexander was our salesperson. He was informative, took pains to make sure that we bought exactly what we wanted, and patient when we altered details just as he was finishing the order. The furniture is lovely, the atmosphere relaxed and responsive. I would certainly recommend this store to anyone looking for interesting, attractive and well-made furniture.

Great variety and selection. Excellent quality furnishings. Good value for money. Design consultant - Alexander - showed multiple options with good understanding of construction quality vs needs. No pressure support throughout our selection process… …. Overall a very positive purchasing experience. Highly recommend based on our experience.

Angela was our sales person and she was amazing. We were able to find 4 sofas that met out criteria and Angela was very patient while we deliberated various aspects of each possibility. Angela answered our questions and offered advice. We finally selected our sofa and then went to the Stressless recliners where Angela was, again, patient with us and our deliberations. We settled on our Stressless recliner. We found the customer service to be excellent. The selection at the Upper Room was large providing us with a plethora of choices. We enjoyed our time at The Upper Room and look forward to receiving our purchases later this year. I will update the review once the delivery has occurred to let you know how that went. Highly recommend Angela and the Upper Room.