Urbandale Construction Riverside South Experience Centre

I am dissatisfied with this company. Purchased my first home back in April 2019. I was supposed to move in June 1 2021 but am still waiting. They keep telling me they cannot give me any idea of closing dates. I’ve wrote two e mails asking for updates and no one has responded to me. No information about what is delayed or what has been completed has ever been disclosed to me. When I asked if I could have measurements to get a head start at ordering furniture and blinds they said no. Very poor customer service. I understand delays are out of their control but customer service isn’t and ignoring e mails is really unacceptable when people are giving you their life savings. There is no transparency and I feel like I am being kept in dark about what’s happening with my home.
This is not how I imagined my first home buying experience.

Great sales team and design centre staff and that's about it.would not recommend this builder period!

Sales team was awesome when purchasing the home Alex was really easy to deal with. On closing they did not even clean one of my units and left a note on a piece of paper saying they would offer to clean at at later date? ! This is how you close on a home? It has been almost a year now and the items from 30 day report are still pending. The construction team does not care about the homes they build and they use very poor trades to come back and "fix your home" They spent a week fixing my property and there is still a lot of work to be done. Windows leaking, several leaks in the home, paint all over the floors, damaged kitchen cabinets, damaged ktichen cabinets etc The finishing trades are very unprofessional and there is no one on the Urbandale team that oversees their work which leads to the homeowner dealing with the warranty department. This is not right for any client. For example when they are building your home they are so lazy they do not even cover the tiles floors or the carpet. They let all of their trades walk on your brand new floors with no care. Stay away from this builder until they fix up their act. They are not the same Urbandale they used to be! If you want to save yourself from stress, headaches buy from a builder that cares! It has been almost 1 year and their is many items to be fixed repaired etc. I have had better experiences with Minto and Richcraft at least they come and fix your home in a timely manner. Urbandale is using COVID 19 to as an excuse to hide from their customers. Be very careful with this builder! I would not recommend anyone purchase from this builder until they can get their together and build and quality home.

They have 0 customer service. They try and get out of fixing their own poor workmanship. Design centre was the only pleasant part, even though they try and price gauge you. Other than that, the homes they built in RS are trash. Stay away and buy from another builder. Urbandale is worse than Minto or Claridge at this point.

Cheryl Barr was the sales representative who helped me with buying my first town home and then single home. She was extremely professional, helpful, considerate to my needs. I would recommend Urbandale and Cheryl Barr to anyone. I have recommended this business to my friends who also bought from UD and had the same experience. Definitely will buy from them again in future. *****

RUINED MY EXPERIENCE AS A FIRST TIME HOME BUYER

At the beginning I decided to go with urbandale because of their modern home designs, high Tarion rating, and I was willing to pay the extra price to have a home that wouldn't need to be worked on after purchasing. The standard selection of products they have are fairly high quality when choosing finishes and the staff at their design center where very helpful and kind I will give urbandale that.

Unfortunately the problems came with the end product. I'm a general contractor and have been in the traded for 8 years so I'd say I am knowledgeable about all aspects of construction. During my original walk through out all the problems I pointed out perhaps 5% where taken care of and not even to a high standard. They managed to actually spill paint on my floors throughout the house, scuff and scratch walls and use the wrong paint. So I was left moving into a house with high end finished but subpar workmanship at best. The person in charge of the walk through was also making up excuses on why certain things aren't done problem and why it doesn't need to be fixed even though if I brought my crew of guys in we would be able to fix everything without a problem.

Dealing with the warranty department has been a whole other issue. Not only are they rude, unresponsive, hard to get a hold of, and honestly lazy with their repairs. They will laugh about the quality of workmanship in the house yet not do their job and fix it. Having anything done in the house is a hassle.

Overall if you have an eye for detail I would not recommend purchasing an urbandale home.

Building my house with Urbandale was the worst experience of my life. I agree with all other bad reviews. Urbandale is no longer the quality builder they used to be. They did not deliver anything they promised at their sales office. They forgot to deliver my two major upgrades and just offered to break the contract without taking into consideration the house price increase. So I was stuck with the house I did not want. On the moving day, they sent the wrong keys but to make things worse they were aware of the issues with the keys and just chose not to say anything about it. Luckily, my lawyer forced them to get the new keys. The quality of the house is equally bad. Among many issues, it turns out that Urbandale doesn't soundproof the walls so unfortunately I am quite aware of what's happening in my neighbour's house. They are so cheap that even cutting the stone floor tile at the entrance was too much work for them so they simply left some empty space. It's beyond laughable now that I have no energy left to stress about it anymore. I can see that many customers complained about poor cleaning job and preferred the job to be done better instead of the voucher Urbandale gives. However, they don't care about what customers are saying and continued with their business as usual.
Buyers, run far and fast away from Urbandale and save your money and nerves.

The worst builder ever! They used to have a good reputation, but the management changed and they are building the worst houses ever. They are very irresponsible, It's been 7 months since our closing day and non of the major issues at our house is resolved! They just try to blame COVID_19, while other builders easily fix the issues without any excuses! They don't care about customer.s PLEASE DON'T MAKE THIS MISTAKE! DO NOT BUY FROM URBANDALE!

Lol sorry about that thought i was reviewing a food place but i did a deal with you guys recently so you deserve a 5 star rating as well cheers!

Bought a home for the very first time and it is an amazing experience, the amount of detail to paper work and the craftsmen of the home is incredible I would strongly recommend urban dale to anyone who love modern beautiful home

I never leave reviews but with the constant disappointment from Urbandale, I want to make sure other people avoid our mistake. Buying from Urbandale has been nothing short of frustrating. There have been issues with the quality and installation with everything in the home. Among other things, the largest window in our home has cracked 3 times in the last 6 months for no apparent reason. And it has been a hassle getting everything replaced or fixed. From before we signed, they told us we were on a waitlist and would be told as soon as lots were available. After months of no email, we spontaneously decided to visit the sales centre and found out that all of the lots were sold except for 2 AND I had to pay a PREMIUM because of the lot size. This is just a FRACTION of the issues that have come up with Urbandale. If you want peace of mind and a smooth home purchasing experience, AVOID URBANDALE AT ALL COSTS. Complete waste of time and money.

Awful company. Sales team are bad; they are simply uninterested. The biggest purchase of your life and it's sad to be treated so poorly

The Sales team are not interested in dealing with customers. Hopefully Covid19 will make them realize that customers are key to any business success.

Sales team is amazing, but warranty team is definitely not. We moved in 2018 June and now is Feb 2020 and there are a list of stuff to be fixed and replaced. We have asked for so many days off to let these people come in to fix stuff. To give you an example, the air humidifier is missing electrical filter. The HVAC guy did not show up for two times, brought wrong parts for two times, and it is still not fixed. We are young professional busy with work but have no choice to stay at home to wait for these idots to come. And this is only one small thing, not mentioning the windows need to be replaced and so many else. Don't buy before you are ready for this. Too much headache and hassles.

Future home owner with experience in construction. The quality of the foundation is very bad compared with HN Homes. The forming of the foundation is not straight, the cement is poor quality and the finish of the concrete is not good. The contractors that were hired are not doing a good job. I hope this issue is fixed before my home is built.

Urbandale does not live up to its reputation and so called "high standards".

A month after moving into our new home (after having our closing date pushed back 3 times), we experienced a sewer backup determined to be the result of negligent construction. As a result, items stored in the basement were damaged as well as trims, baseboards, drywall, carpet etc.

Its been over a month and we still haven't been able to use our own basement! To top it off, we are out of pocket because Urbandale has refused to cover our contents damaged and increased hydro bill (heavy machinery was running 24/7 for a week). No apology was conveyed or compensation offered for the inconvenience of being displaced from our home and the stress caused on our family.

Had high hopes for this builder but overall experience has been terrible! On top of the sewer backup, we paid for upgrades and have since discovered that some were not installed, but have not been offered any compensation for the errors. All Urbandale cares about is getting paid. There is no incentive to rectify issues or to deliver on a quality home that they can stand behind.

If you're looking for a problem-free experience, stay clear of Urbandale homes. All you'll be left is regret and headache.

Our 36" standard fridge cabinet can't insert standard 36" fridge. We reported this issue after moved in within one week. The problem is the cabinet size is designed smaller, and also the wall of the cabinet is built slope instead of straight. Even though, Urbandale warranty office insisted their size is correct. Therefore, we measured the actual size and made a drawing sent to them. But after that, it's been more than one week, no response, however we tried to resend to them and hard push. No response, nowhere to get a phone call to contact them. Now a big fridge stuck in my living room! We understood we are the new owner to buy this model, it may happens it is designed somewhere wrong for the first time to build it.but we didn't expect that Urbandale pushed us to accept the wrong design, the same as fireplace that happened. However fireplace is amended after our hard insisting. On that time, at least we had people to communicate with, but now, we don't know where we can talk? Everybody from Urbandale is lost completely.

I totally agreed with some reviews that warranty office is always trying to protect their contractor's benefit rather than home owners! In fact, before moving, we reported to them that the fridge cabinet is smaller than standard. They replied it was improved.but when we moved in, we measured it couldn't fit my standard 36" fridge in. They sent workers to move off the frame feet around the bottom of the wall. But when the fridge came in, it still couldn't insert the fridge in. Moreover, the frame feet is supposed to be there based on standard fridge cabinet, which shouldn't be a solution. The fridge cabinet is a nightmare for us now, we hope to get somebody positively communicate with us, we hope the nightmare can be gone earlier. I will follow up my story and continue to post here to share, hope it can help all future home owners. Also I hope it can help Urbandale to improve their customer services.

I think, as do all Riverside south home owners, that Urbandale has bitten off more than they can chew. The homes are not finished and it’s been 6 months since we took possession. My door hasn’t been painted yet, I have plastic hanging from my patio door. Inside, I have many items on my 30 day that have not been done. I am glad you let go of your painter because she was terrible. My whole interior needs to be repainted.very sloppy job.
My master bathroom is a disaster. Tiles backwards, broken tiles, sloppy paint job, shower door was not put on right. The list goes on and on.
I built a home with Minto 20 years ago and had nothing on my 30 day list.go figure! Peter Weiss, please get it together.

Good for parking. I like the patience of the staff, the positive communication with the customers, and the quick response.

Love the new Pacific models and appreciate the service of the design consultant and sales staff with our purchase. Kudos to Kathleen for her tremendous help in making our experience of purchasing a new house a pleasant one. Can't wait to move in!

As repeat customers of Urbandale, we have always been impressed with their product, sales and design personnel and customer service, both before and after purchase.