Urgent Care Centre

They definitely don’t stay open till 4pm, came at 330pm with a deep cut and they turned us away, said they are done for the day.

Here now, when I arrived around 430pm there were 22 patients and one doctor. Please bring on privatized care!

Not really the best experience…only one Doctor works it for the whole operation. We waited a good amount of time and still had to be sent to Hospital ER. Doc was saying sick people have to go to the hospital so not entirely sure what the purpose of urgent care is

I took my son in for x-rays on his wrist. The doctor said he couldn't tell if it was a fracture or not and made an appointment for a fracture clinic 8 days later (first available one), gave no specific instructions (other than to, "rest" it). Our doctor said that he should have consulted the on-call orthopedic surgeon at the hospital and made sure they provided a definite answer and instructions. I called back the next day. They apologized and they said to go to emergency to get it, "properly" checked out.

So, the doctors there cannot properly examine an x-ray?

I suggest to go to the emergency room at the hospital if you think there might be a fracture.

It's sad that a clinic, which is part of the McKenzie health network and is recommended for sports injuries, does not know what they are doing and have to apologize for poor care.

Amazing experience! I went for the first time last night for a chest x ray. The entire process took less than 30 mins! Staff was very friendly. We need more of these clinics everywhere!

The male doctor, rush the entire appointment and doesn’t care about your concern and listened to what you have to say. I don't understand why he's even a doctor if he has that behaviour

Horrible experience.will never go back again.waiting two and a half hours just to get into an exam room.was told the test they needed to do on my urine would take 1 minute.so why was i waiting so long? On top of that, no regard for patient confidentiality.the triage nurses were in the open and speaking very loudly for everyone to hear, same with front reception. I don’t need everyone hearing my medical issues nor do i need to hear others.
I came in only 10 minutes after they opened. I do not understand. This blows my mind. DONT WASTE YOUR TIME HERE

I went for a foot injury and I really felt taken care of. Since I walked in, it was fairly quick and everything got done - triage, X-ray, diagnosis. I wish I knew about this place earlier. The important thing is the diagnosis was correct.

When I took my son there today, waited 3 hours and understand the rush, but the diagnosis was 20 seconds. I had to actually tell the doctor to double check for an ear infection. Not entirely sure about why I had to ask him to check his ear when at triage I mentioned my toddler said his ear hurts and has a fever. Luckily my son didn’t have an infection and managed from home.

When my husband went with a knee injury - from the sound of the story it sounded like a major issue and couldn’t walk. Yes, the X-rays showed no problem which was double checked because it was hard to believe the injury will heal in 1 week. It’s been 3 months and still limping. A physiotherapist recommended an MRI to consider injuries in the ligament if not the bone. Kind of disappointed with this diagnosis. Wish they recommended further scans.

This brings my rating from 5 to 4. Though diagnosis seems like a hit and miss, I still rather go here and calm my nerves for anything that’s not an emergency. I am able to rely on their service to actually see someone.

Hope they have speed up the service and not rush the appointments and take some time to listen to the patients.

So far the best experience I have had at a hospital by Canadian standards. The average wait time at all other places I have been has been 5-6 hrs on a normal day. Bring a Sunday, at noon, we 3 people were in and out in 2 hrs. They quickly did the x-ray and did the diagnoses on spot. No waiting after the x-ray was done. So I would definitely rate it good.

Don't ever ask them approximately how long the wait is.they'll "lose" your paperwork and not acknowledge you're there. I waited for hours, everybody was done and i was still waiting. The xray tech asked who i was because he wasn't given my paperwork. Doctors and everybody will just walk right by you. Horrible front desk service, not professional at all. Better to go to an actual hospital.they can't put a cast on broken bones and will send you to the hospital anyway.

I went a week ago waited over 2 hours to see a doctor for my ears I was experiencing dizziness. I ended up seeing Dr Berliner and he completely disregarded me and basically said that I was fine to go home and take gravel. Patients should be heard our health care system has gone out the window. The next day I woke up with an ear infection. He should not be a doctor! A little more compassionate would be nice and maybe he should start listening to his patients.

After waiting about two and a half hour I saw Dr. Berliner who misdiagnosed me, I got sick from a recent travel to a tropical country and he decided to ignore what I was telling him about my symptoms and my travel history, prescribing me the wrong medications. Patients should be listened.

I went today because of sprained ankle, They gave me a very good attention, every body there were very kind and patient, reception, doctor, nurse and X ray tech.

Nightmare- Go to Emerg instead. Got there right at 4PM at opening to be early and 20 people still ahead of me. Waited 2 hours in excruciating pain unbearable enough having to to return home before being able to see a doctor.

Urgent care is not so urgent. Great idea but an epic failure in practice.

PS- Even our recent grads are clueless if not incorrectly opinionated and lack the traditional down to earth compassion of yesteryear. Pray that you never get sick these days unless under the care of someone experienced or a good specialist.

Everytime I've been there they have been truly amazing. Each time my daughter required xrays and we were in and out within the hour with all tests and results!