VCA Canada Bells Corners Animal Hospital

Wildly overpriced, misinformed staff, and intrusive with their marketing efforts.

I brought two kittens to this location for their first ever check-up and initial vaccinations yesterday, but will never go back.

While they were being examined, I was being sold on a number of costly extra precautionary tests and procedures. While they were being vaccinated, I was being sold on an annual CareClub package "deal" to cover their future spay surgery, vaccines, tests, and deworming procedures.

Deals, deals, deals!

I was presented with a cost sheet showing that the package would cost approx. $750 per cat, as opposed to the $1100+ total if I paid for the services individually. I'm not interested in subjecting our pets to the excessive vaccinations and procedures, but figured it was worth it just for the spaying and mandatory vaccines alone, so signed up on the spot.

This morning, I received two receipts via email for more than double the amount they had quoted me for the plan. Assuming they'd made an error and double-charged my account, I called the office and left a voicemail, but no one returned my call. I called the plan provider and they told me that the charges were correct, that my plan would cost more than double what I'd been quoted, and any changes would have to be taken up with the vet themselves.

When I called the vet again, they explained that I had signed up for the plan that included the spay surgery, which was why the cost was doubled. When I clarified that I had been clearly assured in person that the spay was part of the plan I was offered, and the only reason I enrolled, they apologized for the "mixup. "

When I asked how a spay surgery alone could double the cost of a year's worth of treatment, they explained that the spay surgery on its own is over $1200 for a single kitten! That is 10x the price at the SPCA/Human Society and 3x or 4x any other vet/spay & neutering facility I've spoken with today. When I asked them how they justify such a price, they explained that their price includes blood work and after-care, which the others may not.

There is no logical combination of kitten blood work and paw-cradling valued at over $1000.

Since I insisted on canceling my plan, they agreed to apply the excessive amounts I'd already been charged by the CareClub to my account, but the initial visit still cost $653 since their vaccine prices are also more than other vets.

In the 24 hours since our visit, I have received 8 marketing emails from the vet office itself, their affiliated and well-promoted insurance provider, and the CareClub, not to mention another half-dozen text messages. Unsubscribed from all and will never return.

Incredibly kind staff, my cat passed away via euthanasia at this office and the before, during, and after care the staff has provided has been beyond customer service and has been so compassionate, very grateful to this staff!

Great location. Lots of free parking. Staff are friendly and knowledgeable. The vet was thorough and followed up with lab results the next day.

The staff is very helpful and very friendly and it was fast. My dog loves to go there

I got an incredibly fast reply for my little kitten, Alyssa has amazing customer service skills. I haven’t even stepped foot into the establishment and can already tell we will be in good hands!

We drive 45 minutes just to take our rescue senior dog there. Dr. Beach is absolutely fantastic and so far they have been excellent about squeezing us in when we have an emergency. The techs are so incredible that they can clip my dog's mostly black nails in under five minutes and he's so distracted by the wet food that he doesn't even notice (he comes out with his tail wagging). Dr. Beach alerted us to the benefits of the senior care payment plan and that has allowed us to take advantage of all their services to allow our baby to live his golden years to the max.

This location has been amazing with all of my pets through the years. Everyone there is helpful, gentle, kind, and knowledgeable and you can tell they all really love animals. They helped me in the most gentle way through the death of my 17 year old kitty, and welcomed my two kittens later on when I was ready. They are so great.

Excellent service, my dog wasn’t even a patient at the office and they helped me right away. Strongly recommend!

Very kind staff and vets at Bells corners VAC! Our foster dogs have had so many health issues and the care they get from here is amazing!

Amazing vet, who was gentle, informed us at every step she took, and patient with her student and us.

This Vet clinic is by far one of the best I've had my dog too. The staff is extremely friendly and professional.

Able to get an appointment for nail trimming quickly. January trims benefited the Australian wildlife relief effort. Professional, courteous and enthusiastic staff. Very comfortable bringing our pet here.

They where the primary care givers for my dog and where very compassionate when it came time to put him to sleep.

We have been going here for 6 months now, so I feel like I can give a decent review. These people genuinely CARE about your pets. We have received amazing care from everyone. The ladies at the front desk, the VAs, the techs, and the vets that we have interacted with have all been phenomenal. In the 6 months that we have been with them, we have gone through everything from routine health care (aka my dog is fat, and on a diet now), vaccinations, nail trims, and them saving one pet's life. Their health care plan makes routine veterinary care very affordable, too.

Cannot say enough hood things about this place. Very professional and caring staff. They took wonderful care of my dog Montie since we moved to Ottawa. When the time unfortunately came for us to say good-bye to my sweet boy, the staff showed us true compassion and empathy. I will always miss my Montie, but when the time comes for another dog I will be returning to them without hesitation.

It is an amazing place. They give great advice, are always welcoming and good to both our pet and us.

I cannot speak highly enough about this clinic. The doctors are amazing and professional. They will take the extra minute to explain things properly. The admin staff are awesome, whether it's check in calls or sending helpful articles, they are always super friendly.

We recently had to put down one of our cats. The staff were super professional and compassionate. My daughter and I were both touched when we received a sympathy card in the mail.

Still the best vets around. Never had to wait long. We usually get in ahead of schedule. Staff can answer all questions. Costs are up front nothing hidden.

Had to put a guinea pig down after a few procedures. They were kind, made sure everything was explained to me and very reasonably priced.

The Veterinarians here truly care about your pet! The facility is beautifully clean and set up nicely. They explain administering of medications clearly. They also offer a program for those who find the costs difficult to pay in full. For a monthly fee, your pet has consistent care without the worry of huge payments each visit. I would encourage anyone to pay them a visit and see for yourself!

Very friendly and polite! Professional and efficient! Reasonable pricing and awesome service! Highly recommended!

During the time that I was bringing my cat to be seen by them, they always would be great to fit her in right away if she was having any health issues. My last visit was a very traumatic day when I was faced with the choice of trying to make a decision whether I wanted to continue with the meds she was on but a higher dosage, more blood work in a couple of weeks to check if it was helping or had we reached the point where I admit it was time for me to say goodbye. The veterinarian was very patient and understanding. The staff at the front desk came in and sat on the floor beside me to go over everything with me and she even offered to bring the debit machine into the room so that I would be able to take my time after the euthanasia and then just leave when I was ready. Definitely a very caring place to help me make a decision while my heart was

They provide excellent care! All employees are friendly and very helpful! I've going there for many years and highly recommend Bells Corners Animal Hospital!

I called to book what I thought was a routine appointment for my cat, I was recommended to an emergency vet because my cat could have a potential urinary blockage. I brought him into emerg right away and 2 days later was diagnosed with urinary crystals after finding blood and crystals in his urine.
I was referred back to my vet (BCAH) where they were to get the medication and food we needed. They said they would call me back soon to confirm, even though the lady on the phone was quite short with me I waited and didn’t call anyone else.
5 hours later I decided to call back as they were closing soon and I still hadn’t heard from them. They hadn’t filled my EMERGENCY prescription yet and didn’t have the medicated food I needed in stock. Because they took all day to get back to me I couldn’t go anywhere else to get the food (besides a 24/7 clinic in Gloucester).
So disappointed as I’ve been a loyal customer for years. What was supposed to be treated like an emergency was not treated with urgency. If I didn’t call back I wouldn’t have gotten the medication my cat needed for who knows how long.
RIP to the BCAH I used to know.
PS: NEVER bring your small pets here, they killed my rat when one of their vets tried to pop an abscess on my rat like a zit. He immediately had an aggressive seizure and had to be put down.

My pets have been cared for by Bells Corner Animal Hospital for 30+ years. I guess that says it all.