VCA Canada Don Mills Veterinary Practice

Lovely people and real pet caring professionals. We feel peace when having to take our dogs for revisions or health issues. They take time, clearly explain and follow-up on your pet’s case. They always make you feel welcome.

Very lovely staff! They got back to me quickly after leaving a message, took time with me over the phone and answering all my questions. Cristal at the from desk was warm and welcoming when I arrived and very through with explaining the vca plan I chose. Even my experience with the vet dr.shin was great! He was so nice, and great with my cat. Sorry if I miss spelled your name folks!

Dr. Shin is a good doctor - very patient and listens to the pet owners concerns and doesn’t push anything - discusses treatment plan, possible risks and listens to owner feedback before recommending a treatment plan or alternatives; doesn’t force anything and revises the plan for progress after consultation with owner. I would recommend him to see your cat.he was very helpful in taking care of my cat during this final months. The staff were all great as well and compassionate.

Highly recommend Dr Andrea Smith. She was thorough with my dog, kind, caring and took her time explaining my dog's condition. My primary vet clinic was completely booked today but my dog needed to see a vet immediately for care. My vet clinic recommended me calling VCA Scarsdale and the entire staff was very accommodating! Thank you Dr Smith, Zanks and Melissa!

Wonderful staff! They have great knowledge and so friendly to my puppy and all the other animals! Will recommend!

After 40 minutes driving to there, I checked in 9 minites late but they cancelled my appointment. After 3 minutes waiting on phone in front of the door, they said doctor can not see you because it’s 1 hour appointment and you are a few minutes late.

My many cats & dogs went here for over 15 years. Now my only dog goes here. Love the vet; prefer the office staff before this place became a VCA franchise.

Very disappointed with Don Mills Veterinary Hospital. Reception staff are rude and disrespectful, very unprofessional. Pleasant to you until after you pay. They DO NOT return voicemails, messages or answer your questions. I left several messages regarding an estimate I received for a very expensive procedure, they did not return my call. Attempted several times to make an appointment and even left a message indicating what I was looking for, requested a call back, no response. Repeated issues with insurance submissions, do not complete services requested such as nail trims when being brought in for other services. Aside from Dr. McCarthy and Dr. Courtney, I am very dissatisfied with my VCA experience. I would not recommend this veterinary hospital. I’m switching!

WORST EXPERIENCE I HAVE EVER HAD AT A VETERINARIAN FACILITY. RUDE AND IGNORANT STAFF. WHEN YOU CALL AS INSTRUCTED ON THE WINDOW AND BY THE STAFF YOU ARE GIVEN A VOICEMAIL THAT SAYS THAT YOU WILL BE RESPONDED TO IN 2-4 HOURS. AND THIS IS FOR AN APPOINTMENT THAT THEY SCHEDULED. INSANE. TOTALLY LACKING IN PEOPLE SKILLS. TOO BAD THAT THEY SHOW MORE EMPATHY TO THE ANIMALS RATHER THAN THE PEOPLE WHO PAY FOR THEIR SALARIES.
I HAD TO CALL THE OFFICE 4 TIMES TODAY TO GET A PERSON TO FINALLY TAKE MY DOG TO GET HER VACCINE SHE WAS SCHEDULED FOR ON THE DAY OF HER FIRST VACCINE TREATMENT. FOLLOWED UP WITH TEXTS AND EMAIL CONFIRMING THE DATE AND TIME FOR HER APPOINTMENT. WE SHOW UP ON TIME AND IT WAS A TOTAL GOON SHOW.

Such a kind staff who evidently all love animals. I went to them because of their operating hours but stayed because they listen to everything I say about my pet and take all my concerns into consideration. They are also very concious about not over testing your pet, to save you money and stress on your pet. They did all the tests necessary for my pet to prevent her needing further surgery or more care.

Wow! Only wish I could have met the veterinarian and staff in person, but safety protocols mean this is not possible right now. Very caring team. Took excellent care of our pet feline.

Been taking my cat there for the last 5 years and loved how it was before.now after reading these comments I am looking to bring her somewhere else because she is sick.
I wasn't aware that new admin was like that! I spent thousands of dollars for check ups and blood works and a lot of cat food (buying from them for over a year) that never helped my Fifi with her overweight problem, the opposite! After following the right amount prescribed now she is even bigger and struggling.
If anyone can suggest another vet in the don Mills area I'd appreciate it to let me know.
Sad because it was very convenient but I will not risk my cat and my wallet anymore.

Services they provide for your pets are good. The doctors are good doctors but the services are ridiculously overpriced and the support staff have serious issues with customer service and treating people with respect.

Today I'm extremely disappointed. I had an appointment for my cat and even if every businesses are re open at the moment (due to Covid), the staff wouldn't even let me in so I could explain and show the vet exactly what the problem is. This would have been the 10th time or so you would have seen him for the same problem. Him (he is a really big cat) munching at his paw for no obvious reason (not going into details here because it's not the point and would make the review really long).

My cat was seen most of the time by Dr. Courtney.

Dr. Courtney, you are a really nice person but that being said, I want to emphasize on your incompetence and the fact that all you are (have been) trying to do is prescribe any drugs and hope it will reduce the symptoms and never tried to find the root cause. I have been a very good client for 3-4 years now and today you lost me forever: I will never again set foot at VCA Don mills and strongly encourage everyone reading this to do the same.

You are getting one star because I can't give 0 and despite your incompetence, you and all the staff are always extremely polite and kind.

I can't express how disappointed I am and tonight I will report you and the clinic to the OVMA (Ontario veterinary medical association).

Love the care and concern they have for my pets. 2018 review.
*** JUNE 2020 - My how things have changed. I no longer recommend this veterinary clinic!
Very sad to say since new ownership took over there has been an incredibly disappointing decrease in the level of service, care and integrity that I had been accustomed to receiving.

I started going to Don Mills Vet in 1987 to Dr Randy Marshall and never doubted the level of care my animals received.

My status as a long-standing customer, having spent thousands of $$$, fostering 30+ dogs, and 100’s of shared clients in my pet care business means NOTHING to the new regime. Even a complaint to head office was ineffective in the decline of the business.

I have received and documented 20+ reports and complaints from previously loyal and long standing customers- not happy and reporting unsatisfactory or negligent behaviour in the care of animals left in the clinic. Dogs left unattended for more than 12 hrs overnight, charging for excessive tests, missing key clues before rendering a diagnosis, poor customer service, and failure to disclose costs before giving treatment.

30 + years down the drain. I no longer have confidence or trust in this organization and have taken my business elsewhere. Shame on you VCA Canada Don Mills Animal Clinic.

1 hour drive only to wait 3.5 hours with a dog in pain and nothing absolutely nothing was done for over 3.5 hours. We ended up leaving to find another vet. I do not recommend this Vet clinic at all.

I love it. Dino so and so. Honestly these people are awesome and know how to deal with animals.

Booked appointment to have our cat Jasper checked out. The admin assistant was very friendly and arranged the appointment, Dr. Courtney examined our cat gently, was patient and understanding in listening to our concerns about a possible leg sprain, offered her advice about possibilities without being pushy. I would highly recommend this clinic as they are professional and friendly.

Great staff that goes beyond duties to help, sometimes understaffed at Doctor level and not cheap

For a vet hospital, the service and staff are friendly and caring. This place tries to make make with high prices on pet food, etc. Best to go to a mass pet retailer or online for pet food.

Do NOT go to this Vet. They prescribe strong pesticides to sick dogs without going over the risks and benefits, make wrong diagnosis and provide third world care and charge an arm and a leg for their " services". Be warned.

I think it’s very hard to trust that an exam is necessary as we are used as humans to go to drs and leave with a prescription for Advil. First time here I wasn’t comfortable with all the exams the dr asked and she explained why they were necessaries. One year later, came back, asked for more exams, I said no to the ultrasound, I was convinced it was an UTI and said yes only to blood/urine work.
The dr was so worried that she called me on Saturday to beg me to take my dog to the hospital for an ultrasound (their technician was not there on duty) and that call saved my dog’s life.
Yes, the exams are expensive, but if a vet call me from her home to check on my dog and ask for an exam that she will not make money on, she deserves my respect!
I am eternally grateful for her help and care!

Wrong and inaccurate doctor diagnosis, very expensive, unknowledgeable staff. Not worth it for your pet.much better options out there than this horrible clinic.

Terrible. Staff provided incorrect diagnosis for my dog. When I returned a few weeks later, it was a new diagnosis (completely different), which also ended up being incorrect.

They are not knowledgeable and provide incorrect diagnosis's and just want to be able to charge pet owners more money for their inaccurate services. I wish I knew what I knew now so I could avoid this so called "veterinary practice".

Incorrect diagnosis, poorly trained vets and money comes first. Do not recommend this to any pet owner.

At no point do you feel that they have the interest of your pet at heart. They provide inaccurate diagnosis, the vets do not seem to care at all about the pets and you end up wasting both your time and money.

There are much more suitable and qualified vets out there, if only i had discovered this sooner.

Caution all pet owners to strongly consider looking for a different vet. The staff here have misdiagnosed my pet on multiple occasions, do not admit their mistakes or oversight, are not thorough and only seem to care about charing pet owners continuously due to their staff and practice negligence at the expense of your poor pets.

I would look anywhere else before taking a beloved pet to this practice.

Horrible experiences. I would encourage any pet owner to consider any other option outside of this practice.

The staff does not care for pets as an owner would hope for and are just out to charge owners additional $. They are not helpful, provide incorrect opinions and should be avoided at all costs unless you want to continue to be charged with no real solution.

How can one provide a treatment plan only to have a new solution a few months later that is entirely different with an increase in cost.

Would never ever recommend this practice to anyone. It is extremely expensive for incorrect diagnosis, pathetic treatment, unfriendly staff and does not seem welcoming to pets.

Every time I have picked up my pet, she comes home and drinks an entire bowl of water.do they even provide water at these places? I would shop around for another vet and caution anyone with using this practice.

Expensive and the staff seem to try to pull the rug over you and charge you for anything they can. Even worse is how often and poorly they have misdiagnosed pets.

I would avoid at all costs based on experiences that I have encountered and that friends have experienced.

I keep prolonging my attempt to book my 3rd appt. I’m considering changing clinics. Every time I come here I’m always prescribed with a medication $. And if You don’t know how to apply it, there’s a charge if they do it for you. And when they show you omg terrible sloppy example not clear.

Example ear drops or the flea and tick drop that was a waste of money stupid me. She made the application sound so confusing so She said “would you like me to do it for you” I said “yes please. ” I thought wow this clinic is amazing for noobies like me so caring.when she did it it was just a drop on the neck. And mentioned that’s a service fee.
A second of being shocked of possible charges. Asked her what the charge is she said the front desk will tell me. Great.so I just gotta find out what it is and just pay it since the service is done.

Also when they did the ear drop I couldn’t see she just took her to the back and I heard my dog crying as if she was being held in a crate for 3 minutes.then I was told they put the drop in and there’s a charge. I didn’t even see if they did!

Right then and there I felt so stupid that I paid for that simple service and a tiny drop. Why couldn’t she be nice to me as a first time patient and new puppy owner and just do it for me once so simple. I guess nothing is free in the world for such labour. Gosh I felt so stupid when I agreed for the assistance of the drop and knew I lost a ton of cash that day. I am new to having a puppy so I wanted to make sure I knew how it was done I asked can you show me and she did it as showing me and I got charged. Be prepared you visit it’s a quick in and out and $$$. When I went it was $60 per visit minimum charge. And they have to bill you for other things there was never a flat fee of $60. I only came to this clinic because it was not to far from my house. But I’m willing to change clinics.

Summary:
Wishing for transparency instead of pure sales or forced sales.
Nothing horrible about this place.
Nothing super friendly. Just average.
The bill will indeed go up.
When I was told my dog had an ear infection at 4 months old I was surprise there was no proof. I just said ok what do I do about it. “Here let me give you the medication drop. ” “Great that’s very kind. ” Go to the desk “$$” what! This little bottle cost that much! I still have it I only used it twice my puppy doesn’t let me go near her ear so wasted money.

Spend so much money on this place makes me feel the pain of owning a dog. You know when people say having a dog is expensive? I didn’t believe it. And I think food and toy and pee pads are not expensive for my small yorkie. But the clinic you go to can make that a fact.

Hope you have a good experience and no issues with billing if you go. Prior to my review 2 people agree that billing is high.

Great vets, really caring, though after a point even they couldn't save an old dog no matter how beloved she was.

I was looking for a vet in the area I moved into. At first I was a little apprehensive to go her simply because it's by the Shops of Don Mills but this is the best vet I've been to yet!
When I had to take my little Jack Russel in because she was sick the vet took his time and showed me the overall cost and was very honest about what I needed vs.nice to have without breaking the bank.
After our visit he called me not once but twice to check up on our little fur baby and made sure she was doing well.
I'm very happy with the overall staff and welcoming service we've received.