Victoria Medical Group

Extremely unprofessional front desk staff. Younger lady working there gave me so much attitude and was completely unhelpful. Public health orgs have warned covid is in the air and numerous studies have shown the virus is not mild. Yet no masking by majority of staff nor by the Doctors despite a new covid surge. Nurse who helped me in the back had a baggy surgical mask on that was backwards and kept sliding below her nose. No air purifiers or fans in sight to clean and filter the air. No air flow either. I felt suffocated and at high risk of catching viruses. I feel unsafe bringing my family and immunocompromised Dad here. Healthcare workers should genuinely care for the patients they’re treating and whom they claim to be concerned about by wearing proper N95s and cleaning the air!

Front desk & the way they book appointment is worst. I confirm 2 times day before & the day I went they said due to error, doctor can see you after 3 hours so you can wait or enjoy near by Tum Hortons. Totally unprofessional. If you book by website then you have to contact for follow up. Front desk is good for nothing.

Totally unprofessional.

I just got my blood work this morning and the staff who did the blood work is very unprofessional after drawing my blood she took her cellphone and did not give me the bottle for my ürüne sample when I ask her she answered to check my name, how do I know if I still have a urine test, is this how you treat your patient in your clinic

Well, misleading information about Doctor availability. I’m in the medical administration field, and the reception needs a pay upgrade. Went through filling out forms, requesting an appointment and multiple calls only to be told there’s no one available. Not even in a week. Or the following week. Why did you take all my information then? Anyway, call Wynford Family Clinic. Way more professional. Find somewhere else.

They are very slow Even when you are on time they make you wait half an hour Extremely Unresponsible

Dr. Karim Merali Murji from Victoria Medical Group has been our family doctor for several years. Thoroughly professional and great manner. Highly recommend. He is always there for us. A truly caring doctor. He definitely gives way more than 100%. Thank you so much for giving us good treatment. May God bless you always.
Rabia Khurram.

Great family medical center. Xray, ultrasound, etc.onsite. Specialists on staff. Dr. Merili has been my family doctor for 14 years now.

Based on the reviews I've read about this clinic, I'm not quite sure what to expect. Despite their 4 star rating, there are a lot of negative reviews. I called inquiring about a family doctor and was told they're not accepting new patients. However I pointed out that their website allows for new patients registration. After explaining I was diabetic and required constant monitoring of my A1C blood sugar levels, I was told to proceed with the registration and that I would receive a confirmation in 48 hours and then would be able to book an appointment using their online portal.fingers crossed.

I'm hoping to confirm an appointment with Dr. Virani as her reviews have been exceptionally good. Dr. Merali also has very good reviews.

Follow up 5/20/23: I’m happy to say my experience with this clinic had been 5*. Dr Varani is the best MD I have ever had. Dr Galani has been amazing as well. The staff is very professional, efficient and polite.

Rude receptionist, Cardiologist Dr. Janmohammed himself was very rude so what can you expect from his staff.
And Insane policy, wait time is 1-2 hours even after booking an appointment and if a patient is late by 20 minutes they want to charge $50.00

Very poor customer service skills of people working at the reception.

MY MOM WAS SEEKING FOR A FAMILY DR. WE WERE ABLE TO CONNECT WITH DR SANA VIRANI AT THE VICTORIA MED GROUP. SHE IS A DEDICATED AND EXCELLENT DR AND WE ARE SO GRATEFUL AS SHE IS MOST CARING. THE STAFF AT THIS MEDICAL CLINIC IS ALSO VERY COURTEOUS. I HAVE COMMUNICATED WITH SEVERAL STAFF MEMBERS ESP WITH VALENTINA AND THE EXCEPTIONAL SERVICE BY EVERYONE AT THIS MEDICAL OFFICE IS COMMENDABLE. WE ALSO ARE ABLE TO GET ALL VACCINES AND OTHER SERVICES HERE, THANK YOU, GOD BLESS ALL THE DR'S AND STAFF AT THIS CLINIC

They book appointment for a certain time but it takes about two hours to see doctor. It’s so unfortunate.

Based on the reviews I've read about this clinic, I'm not quite sure what to expect. Despite their 4 star rating, there are a lot of negative reviews. I called inquiring about a family doctor and was told they're not accepting new patients. However I pointed out that their website allows for new patients registration. After explaining I was diabetic and required constant monitoring of my A1C blood sugar levels, I was told to proceed with the registration and that I would receive a confirmation in 48 hours and then would be able to book an appointment using their online portal.fingers crossed.

I'm hoping to confirm an appointment with Dr. Virani as her reviews have been exceptionally good. Dr. Merali also has very good reviews.

As a previous medical assistant with experience at numerous walk-in clinics across Ontario, I would not recommend this clinic. The receptionists are very unprofessional, rude, and incompetent. I asked the receptionist at the front if they received my online registration information, as I am looking for a female physician. She right away told me that the clinic is not accepting new patients. I was very confused because their website clearing states “new patients register here”. She said rudely, “The clinic is taking new patients, but we do not have a family doctor, only walk-ins! ” I proceeded to tell her that I needed to see a female physician and asked her if I could consistently book with one female doctor. She said that I could book with one doctor. I agreed and asked her to book an appointment as I already registered online. I again mentioned that I did not receive a confirmation response from the clinic regarding my registration within the suggested 48-hour period. She told me to sit down. Then, gestured to a girl on the phone explaining that she takes care of new registrations and bookings.

I waited until the “booking” receptionist had finished her phone call. Once she finished her call two patients entered. She proceeds to check them in and completely ignores me. She then says from her desk across the room, “I will take you after I check these patients in. ” Two other receptionists were available and I was under the impression that she handles patient bookings, so I was unsure as to why she had to check-in these patients. Anyways, I patiently waited my turn. Then, the “booking” receptionist says while pointing at me, “Hey, come to the front desk. ” I thought that was very unprofessional. At the front desk, I told her that I registered online and would like to see a female physician. She right away said that they are not accepting new patients. I told her that I have been notified from her colleague and needed to book an appointment with a female walk-in doctor. She pulled up my file and mentioned that I was in the system. Then she booked my appointment and asked the reason for my visit. I mentioned that I needed a certain test to be completed and was more comfortable with a female physician. She booked the appointment two weeks away. I asked about their policies regarding changing the date, etc. She said I could book online and that I would only need to give 48 hours notice for cancellations.

I went home and onto their patient portal. I saw an appointment with another female physician available in the next two days. I am not sure why the “booking” receptionist couldn’t book me in sooner when this was clearly indicated on their patient portal. Fast forward to the day of my appointment (2 days later). Three hours before my appointment, I receive a call from the clinic and the receptionist said, “I need to cancel your appointment! ” I was very confused and asked why. She said that I needed a referral from my family physician. I let the person on the phone know that the “booking” receptionist never mentioned a referral. Also, in two weeks, I was booked in for the same appointment with a female physician. I found an earlier appointment and booked myself in online through their patient portal. The woman on the phone said, “I need to let her (“booking” receptionist) know that for this appointment you need a referral. ” WAIT…isn’t this the person in charge of booking? Now, three hours before my appointment I am being notified that I need a referral. Not once did the woman apologize for the “booking” receptionist. She was rude and put me on hold to speak to another patient mid sentence. She was disrespectful and did not care that she wasted my time. Thus, if you value kindness, respect, your time, knowledgeable staff, and professionalism go to another walk-in clinic. I would not recommend!

I just wanted to let you know that Dr Sana verani is an amazing doctor I am so glad that I have her as my doctor I was sent there a little while back to see Dr Morelli and for some reason I don't know how I ended up with Dr Sana verani for whatever reason was I am very happy that that happened she is amazing she is a good doctor she is a good person and she cares about her patients I am so glad that I have her and anybody that has her they're lucky she knows how to take care of her patients and she's very friendly and very nice thank you son of Ronnie thank you so much

I came in for an appointment with Dr Virani, and was very pleased with her care. She was very thorough in asking a number of questions related to my medical and family history and took the time to explain her thoughts about my reasons for coming in. It's refreshing speaking with someone willing to take the time to explain. The staff were friendly and made sure I had what I needed for some further tests and booking a follow-up. In all, the visit was a welcome change to previous clinics I have visited and I'm happy I came here.

I had a great experience at this clinic. I was treated by Dr. Virani who was very kind and attentive. Would definitely recommend this place!

I don’t have a family doctor so I got an appointment with Dr Virani and she is an excellent doctor. I will be coming back here. The clinic is large, clean, well run and the doctor took great care of me and I felt safe and not rushed.

I’ve been here many times. I really like this clinic. The staff are warm, friendly, and professional. Sometimes there’s a bit of a wait, but it’s worth it because when it’s your turn, the doctors don’t rush you and make you feel heard and taken care of. Highly recommend.

I went to Victoria Medical Group and I had an amazing experience over there. All staff was very professional and friendly. I would also like to mention Dr. Sana Virani, who was amazing. She is very attentive and addressed all my concerns. I highly recommend going there.

I hate this clinic and doctor Sana Virani.
I would never recommend anyone to go in this clinic or making appointment with Doctor Sana Virani.

This is my second time here and they are not responsible for the very friendly and professional reception. The first time I left it, I thought maybe they were having a bad day. However, it was the same today. First of all, my mom and I arrive 10 to 15 minutes before our appointment. I respect everyone's time, they waited for us for 10 minutes for the first time. It was half an hour today, our initial appointment was at 11: 30 am, but 2 days ago they called me to deliver it at 11: 15 am. We were there at 10: 55.11: 32 He came and I went to them and asked them how long I should wait. There was a girl on the phone and an older woman came and said, "One moment I'm in the middle of something. " Basically, they both lost me. So I got their attention and told them we had been waiting for half an hour. He gave me the excuse that some patients need more time with the doctor. I do not know how to do their job but I know time management and professionalism, he was not even close to this old lady twice. He also continued to talk about me. Oh well, I had to call them 3 times just to talk to someone, because they never leave a voicemail when I miss their call. And their phone lines are always busy. They need to make positive changes here. These were my bad experiences with them. I was only here twice and it was bad both times.

I had decided to schedule an appointment with Dr. Sana Virani, but when I saw there previous client reviews I had shocked and it changed my mind, Im trying to find somewhere else.
I think before we schedule appointment we should care about there client reviews.

The most professional experience I have ever had at a medical clinic. The staff are calm, polite, pleasant and knowledgeable. The atmosphere is positive and the space is beautiful. Most importantly, the doctors are very respectful and genuinely care for their patients. Thank you!

I got my Covid immunization today & it was great! Very professional, organized clean & quick & the staff were very friendly.it was a pleasure!
Thank you!

Yesterday around 6: 30 pm my husband and I went there to get first shot of covid-19 vaccine. The office is new and spacious, with a lot of parking. We got a warm welcome from the staff. Before the shot, doctor explained everything patiently (my husband has hearing issue) and very professional.

We are very satisfied and want to express our thanks. Really impressed!

Excellent medical, team environment! From reception to discharge, this group of medical professionals was outstanding in their knowledge and practical applications. The streamlined process still allowed time for 1: 1 discussion and their truly caring nature to leave a positive, lasting impression. Endless thanks, for all you do!

I took my parents to the clinic for covid-19 vaccine shot. Staff there are very friendly and helpful. They took time to answer all the questions my parents asked and make useful suggestions. I certainly will recommend this place.

The clinic looks very neat and spacious. Very nice clinic! Excellent service, considerable and professional staff, great feeling!

I had a wonderful experience today at this clinic. I came with my Mom for her first Covid shot here. The clinic is spacious, clean & welI organized. What I found best was the service. Doctors, front desk employees & other staffs are all efficient, professional & compassionate. Before & after the vaccine everyone explained nicely & easily. I'm really grateful to everyone but I would like to convey special thanks to Karuna for her constant support. I would highly recommend this clinic.

The services that I receive from Victoria medical clinic is excellent. Doctors and the staffs are friendly and ensure that I am properly informed about my health and care. I had wonderful experience with this clinic since my first appointment and the reason for this is the knowledgeable staffs they have.
Ms. Karuna is incredible. Not only has she taken great care of my health, but also she is lovely to speak with at every appointment. It’s rare to find a health professional that combines such personal touches and care for a patient as a person with outstanding quality of medical care. I highly recommend the Victoria Medical Clinic and services from their well endowed staffs!

Modern clinic and perfectly designed.
During the pandemic, it's a vaccination clinic.
Very organized, well thought out plan from entry to exit. Cheerful, fast working staff.
Parking is perfect, especially in Toronto!

Today we went to get covid-19 vaccine in this clinic.convenient location.plenty of parking.friendly staff.well organized professional space.helpful instructions.they know what they do.we felt great from beginning to the end of the visit.recommended. - zhoubig

I had a wonderful experience at this clinic when I went in for my first covid vaccine. The clinic is very clean and the staff are very friendly and welcoming!

Unfortunately, the level of professionalism and care for the patient is missing at this medical centre.

I went couple of weeks ago to see Dr Merali who is an amazing physician; He asked me to do imaging tests.receptionist were very cordial and Xray technician was excellent and I must tell about sonographer Fatema - she did my abdomen and ankle ultrasonogram with empathy and proper instruction. She is outstanding.

Rude and unprofessional receptionist. Good MDs. Today I called to book appointment with my family physician and the receptionist gave me dates that are not convinient for me, I asked her for a telephone appointment and she gave me same date as physical appointment. I said I already told you that date is not convinient and asked her to check for more spots she replied that’s it. I said but on that date my schedule is tight I can’t do it she said “it doesn’t matter” she went and booked me on that same date that I said I can’t make it on which I discovered when I called later and found out from the second person. Reception is crucial for any institution and if you are rude and unprofessional who will come there? I have been coming to this clinic for 4 years but always Bad receptionists I don’t know where they get them from. There are so many professional people who know how to COMMUNICATE!

Amazing Practice. Staff is very friendly, Helpful and highly professional. Very beautiful and huge office.it looks Superb. Great Place for social distancing. I felt so safe and welcomed. Definitely return. Very excellent service. Highly Recommend.

Free parking at the back of the building although limited space for the size of the building.
Accessible ramp entrance. Newly renovated building. Clean inside because it's newly renovated. Waiting area fairly large. Staff are good. Pharmacy inside next to the waiting room.

Excellent patient care! From the front desk staff to the team of doctors, I have always had a pleasant experience and felt well supported. The new location is spacious, social distancing friendly and even has a fully stocked pharmacy on site!
My family’s go to, one stop shop for our medical needs.

Very helpful and professional staff and knowledgeable doctors. I brought my mother she has been taken care off with care and kindness. Thank you

I am a fairly new patient at this clinic, and I couldn't be more impressed or grateful for the care provided by whole team at Victoria Medical Group.

Due to a recent injury, I have been requiring regular medical care and have been visiting their office frequently. The office space is new and the waiting area is big and well laid out, allowing for proper social distancing.

The doctors and the staff are proficient, knowledgeable, and caring.
During these challenging times when front-line workers are giving so much and should be revered and appreciated; I want to thank the team at Victoria Medical Group for their great service and professionalism.

Excellent staff and medical care. Atmosphere is very welcoming and workplace looks fantastic. All the staff and doctors are respectful and provide you with attentive healthcare.