Villa Madina

Don’t order on their app if you need a refund. You will be ignored if you order through their app. Went to the store & we ordered at 2: 27pm. Our order was suppose to be ready at 2: 36pm. The cashier man told us we “have to wait because it’s gonna take some time”. Weird because we ordered ahead of time it should have been ready. Anyways we still waited & now it is 2: 47pm & they’re serving everyone in line but not our order. Keep in mind we only ordered 2 roxbox & again ahead of time. We went to cashier man & asked for refund & he said he can’t do refund if we ordered through the app because only head office has control over that. AND THEN he took our order receipt from the side machine to START our order. So our order was never in rotation especially with the other order receipts. It was just on the side machine not acknowledge or tended too. We finally got our order at 2: 52PM. A total of 25 MINS. Even though at this point we didn’t want it anymore we had no choice because they don’t do refunds if you order from their app!

A young man that is working here is very rude. My wife and two children and I went to have dinner at Villa Madina in Upper Canada Mall. We asked the seller, who was a young man, for a plate of chicken and meat without rice, together with bread, but the seller refused to give us the food with bread. We asked the seller, he started being rude and aggressive, we informed the security there and told them about the problem, and they said to report this case to the head office of the restaurant because there was another similar case.

Rude staff that has false advertising. Ordered on Uber eats with buy 1 and get 1 free shawarma at time of opening since I was in the mall. Cancelled order because they said they already sold put to Uber eats.apparently just as they opened. Total scam.

Great place to have Mediterranean food. I had the Kefta (grilled ground beef) plate with 1 skewer. It is an average size meal and it was good enough for me for lunch.

I have lunch at 11 am and all the other foods are open at 11am but Villa Madina is always closed.i guess they don’t need the money and always open later.

Service was very friendly. Portion size was very good. QUALITY of food was excellent. I wasnt expecting this place to be as good as it was, to be honest. Everything was fresh and full of flavour. I'll be back for sure.

Honestly, I’ve been a regular customer at this place for over 10 years. The food is great and tasty but the portions are ridiculously stingy. I ordered two dishes with extra beef. Shawarma literally each extra portion of beef was charged 5 $ per and u got about ten little pieces. Complete joke. Listen the guys that work at this place are great and provide friendly service. Really nice guys but the owner of the establishment is constantly governing portions over then and becoming ever stingy every time we visit. I understand food costs but come on five dollars for extra meat and you can barely see it on the plate. I’m done with this location.my opinion save your money and visit another establishment that gives you value for your money.

The meet are burned, too much pickle's. Taste terrible. Definitely will not come back again.

We bought a platter include chicken and Beef. Quality is good in comparison with other similar brands. Thx

Great food and more importantly great customer service the lady was really helpful in helping me know all the different options.

When you don't know about different dishes they automatically give and charge you for the more expensive dish.

I ordered online and money deducted from my bank account, but the restaurant did not receive the order, and they refused to give me the order neither my money back.they told me to call the main office.do i have time to call?
it's a scam.

Super delicious large kefta wrap burrito. It was delivered and I would buy again. Got fries with it. Came up to about 18 dollars for the combo. Worth trying something different! Would recommend.the fries were super crunchy and good! All the food was fresh. Regrouped the kefta meat.