We used their soil calculator to estimate how many soil bags we would need for our project. It overestimated by 3 bags. Villacci's agreed to pick up the extra bags but without a refund which cost us $450. We suggested we'd even pay an additional fee for pickup but they refused to refund us. The bags were untouched and they will probably turn around and sell them again. Will never work with these guys again.
Worst customer service. Stay away from this place. We ordered a product from them and called to ask for it to be placed at a certain area. The lady that answer the call was rude and proceeded to humiliate us over the phone for no reason. We were nothing but polite but it didn’t matter. This unnecessary behaviour is unacceptable. I didn’t expect them to have a 5 star customer service but also didn’t expect to be treated this way for no reason. We are never giving them our business again and advise anyone to stay away from Vilaciis.
The girl at the front gate needs to lean how to direct traffic a little better, and her tall skinny long haired boyfriend needs to check his attitude all that we said is your parking system seems flawed. And the younger long haired skinny guy came over to give us attitude telling us to take our business else where, DONE I won’t be back ever if the skinny long haired kid is there. Check your employees attitudes there’s a way to talk to paying costumers and a way not to and he clearly shows how not to speak to people, especially paying costumers.