15 October 2023 12:26
I WILL NEVER EVER EVER TAKE MY JEEP TO THIS PLACE AGAIN, ONCE WAS ENOUGH
My Jeep Wrangler broke down, wouldn’t shift, and I had it taken by CAA to this garage. (First time in 16 years it broke down)
My husband had recently passed and he always looked after servicing. A neighbor had recommended this garage for service work and since it was local, thought I’d give them a try. What a mistake that was.
Turns out they are a very small shop, looks like only 4 bays and have no storage facility, if the vehicle is kept overnight, their storage is an open parking lot.
Brought it in on Saturday and by Tuesday afternoon they still hadn’t looked at it. (It was a long weekend) At the end of Tuesday, was told a part was needed and it would take 5 to 10 days to get. Got verbal quote of $275.00 for labour and $398.00 parts.
This didn’t make sense, and so I asked for the part # for the gear shifter cable. I was told to phone around myself, find it, order it and have it shipped to them?
Next day phoned Jeep parts supplier and was advised 7 cables in a warehouse in Mississauga. Called them and told them, but then they said there was a 2nd part, they claimed it needed a Lever-Manual Control, the item not in stock.
Again was told to look after getting the part myself, because they didn’t have the time? Found 2 in Ontario, but got to thinking why would a lever be needed. Called back to ask what’s wrong with the lever and was told by mechanic, nothing, it’s rusty.
So because the lever is rusty, they were going to hold up repair of the Jeep for at least 10 days until it came in, or maybe more, and also charge extra parts & labour on a new one that wasn’t needed?
Told them to order the cable, forget the lever and fix the vehicle.
They didn’t get that organized until Thursday aft, and didn’t have the Jeep released until Friday mid morning. Now a week later.
Asked for invoice which was $398.00 for the parts, less $60.00 for the lever not supplied and then an extra $50.00 on the labour. Asked why because they had only put in 1 part and was told the charge was to polish the lever? REALLY - CHARGE TO POLISH A LEVER without advising me or getting approval.
They did reverse that charge and were paid $670.00. When I picked up the Jeep I found they had gone through it, everything that was in the centre console box had been taken out and was lying all over the passenger side floor. All covers from the back seat were in the back of the Jeep. Amateur radio bolted to the front dash, had been removed and was now crammed between the passenger seat and the center console. Nothing had been put back where it had been.
I will never ever go to this shop again and I sure would suggest you don’t either. They cannot afford the time to get the parts, cannot pay for the parts but ask you to, and they up charge when not necessary. That isn’t a reputable shop as far as I am concerned.
And if you do go there I suggest that you check your bills, as up charging might be a common thing for them to do.
PS. You won’t get a written quote and they do not reply to emails.
My Jeep Wrangler broke down, wouldn’t shift, and I had it taken by CAA to this garage. (First time in 16 years it broke down)
My husband had recently passed and he always looked after servicing. A neighbor had recommended this garage for service work and since it was local, thought I’d give them a try. What a mistake that was.
Turns out they are a very small shop, looks like only 4 bays and have no storage facility, if the vehicle is kept overnight, their storage is an open parking lot.
Brought it in on Saturday and by Tuesday afternoon they still hadn’t looked at it. (It was a long weekend) At the end of Tuesday, was told a part was needed and it would take 5 to 10 days to get. Got verbal quote of $275.00 for labour and $398.00 parts.
This didn’t make sense, and so I asked for the part # for the gear shifter cable. I was told to phone around myself, find it, order it and have it shipped to them?
Next day phoned Jeep parts supplier and was advised 7 cables in a warehouse in Mississauga. Called them and told them, but then they said there was a 2nd part, they claimed it needed a Lever-Manual Control, the item not in stock.
Again was told to look after getting the part myself, because they didn’t have the time? Found 2 in Ontario, but got to thinking why would a lever be needed. Called back to ask what’s wrong with the lever and was told by mechanic, nothing, it’s rusty.
So because the lever is rusty, they were going to hold up repair of the Jeep for at least 10 days until it came in, or maybe more, and also charge extra parts & labour on a new one that wasn’t needed?
Told them to order the cable, forget the lever and fix the vehicle.
They didn’t get that organized until Thursday aft, and didn’t have the Jeep released until Friday mid morning. Now a week later.
Asked for invoice which was $398.00 for the parts, less $60.00 for the lever not supplied and then an extra $50.00 on the labour. Asked why because they had only put in 1 part and was told the charge was to polish the lever? REALLY - CHARGE TO POLISH A LEVER without advising me or getting approval.
They did reverse that charge and were paid $670.00. When I picked up the Jeep I found they had gone through it, everything that was in the centre console box had been taken out and was lying all over the passenger side floor. All covers from the back seat were in the back of the Jeep. Amateur radio bolted to the front dash, had been removed and was now crammed between the passenger seat and the center console. Nothing had been put back where it had been.
I will never ever go to this shop again and I sure would suggest you don’t either. They cannot afford the time to get the parts, cannot pay for the parts but ask you to, and they up charge when not necessary. That isn’t a reputable shop as far as I am concerned.
And if you do go there I suggest that you check your bills, as up charging might be a common thing for them to do.
PS. You won’t get a written quote and they do not reply to emails.
01 July 2023 8:00
Been going here for many years. Candido and his team do an amazing job and are super honest about everything. They will always tell you if something can wait, or if it cant, which is great if you have a lot to have done. Would highly recommend them!
19 May 2023 23:19
I recently had the pleasure of visiting Village Auto Tech, and I must say, their service exceeded my expectations in every way. From the moment I walked through the door, I was greeted by a friendly and attentive staff who provided great personalized customer service. They were knowledgeable, patient, and took the time to listen to my concerns and answer all of my questions.
The waiting room was an absolute delight. It was incredibly clean and organized, creating a comfortable environment while I waited for my winter tires to be removed. The attention to detail was evident throughout the entire facility, making it a pleasant place to spend time.
What impressed me the most was their efficiency. I called in the morning to schedule an appointment for my tire removal, and they were able to accommodate me right away. Not only that, but the charge for the service was very reasonable, providing excellent value for the quality of work performed.
Although the location is tucked away from the main street, don't let that deter you. Once you find Village Auto Tech, you'll be glad you did. I was so impressed with their service that I immediately made another appointment for my car to be serviced there.
Overall, I highly recommend Village Auto Tech. Their great personalized customer service, immaculate waiting room, and prompt, reasonably priced services make them a top-notch choice for all your automotive needs.
The waiting room was an absolute delight. It was incredibly clean and organized, creating a comfortable environment while I waited for my winter tires to be removed. The attention to detail was evident throughout the entire facility, making it a pleasant place to spend time.
What impressed me the most was their efficiency. I called in the morning to schedule an appointment for my tire removal, and they were able to accommodate me right away. Not only that, but the charge for the service was very reasonable, providing excellent value for the quality of work performed.
Although the location is tucked away from the main street, don't let that deter you. Once you find Village Auto Tech, you'll be glad you did. I was so impressed with their service that I immediately made another appointment for my car to be serviced there.
Overall, I highly recommend Village Auto Tech. Their great personalized customer service, immaculate waiting room, and prompt, reasonably priced services make them a top-notch choice for all your automotive needs.
16 May 2023 5:06
Honest prices for quality services. I have my bmw 340 serviced regularly. Turn around are very good too.
29 March 2023 9:32
These guys are so good! You feel so comfortable walking in! They really gave me all the options for my car and it allowed be to pick what tires would work best for a price that worked for me! Its a nice vibe! My car was well taken care of!
18 March 2023 11:23
Straight forward. They give realistic timelines. Good service. Will be back with my beater car.
05 January 2023 3:47
They have always made time midday for tire changes, etc. I also had a radiator issue - they repaired it quickly and frankly for a very fair price.
18 December 2022 23:40
Went in with a flat tire and was welcomed by Candido, who was friendly and did the job very quickly!
23 November 2022 16:27
The experience I had at Village Auto was easily the most seamless process of any shop I visited. Called ahead of time and asked for availability, they gave me a date and time, I showed up at that time and they got started right away. I needed to get a lug nut replaced, the mechanic showed me the issues with the mount and fixed it in less than an hour. Very friendly and transparent service, something that seems to be hard to find these days.
Although Village Auto does walk-ins, they are quite busy so I’d advise to call in advance and ask for availability. As other reviews suggested, they are indeed reasonably priced! I would recommend this shop to anyone.
Although Village Auto does walk-ins, they are quite busy so I’d advise to call in advance and ask for availability. As other reviews suggested, they are indeed reasonably priced! I would recommend this shop to anyone.