Virgin Plus

I had very good experience at virgin plus store at lime ridge mall. Their employee who’s name is Nikki Patel she is very good at her work. She gave me detailed information about my plan as new customer I’m not much aware of things she explained very well not only that she very dedicative to her work.
Thank you so much for your help.

We had a great experience at Virgin Limeridge with Nikki! She helped my mom switch to the black friday deal and explained everything to my mom in her mother tongue which eased the process. My mom is super happy and I am too with Nikki’s service. Thank you!

I decided to choice Virgin mobile for a new plan for my phone. Brendan was so nice and good. He said explained about the plan I need. I’m so satisfied with the service.

I went there today to have alot of different things taken care of ; Calvin was very helpful and went our of his way to help my husband and I. Niki took over to help us more and wow she is a superstar customer service representative thank you both for you amazing service

I had a Great experience.with Nikki. I needed a new phone etc and she very helpful & friendly she answered all my questions not one thing I can say wrong about the help I was given thank you

I would avoid them like the plague for home internet. Can’t even reach the same level as the Modem. Have to buy wifi extenders just to make it reach basic parts of the house, not even that big of a house. Won’t do anything to help you make it better just basically want you to spend more. Took 4 phone calls and 6 sales pitches just to cancel. Not worth the trouble, horrible customer service

We are very happy with the customer service at the Virgin Plus store at Limeridge Mall. Nikki was very courteous and helpful.

Many thanks to Nikki and Sam for the wonderful service they provided to me to get my phone on track again. Nikki was so very patient and spent a lot of time helping me and Sam was right there to help when we needed it. Thanks to both of you for your patience and expertise.

The virgin store in Limeridge Mall has excellent customer service especially today a representative helped me allot she was very polite and helpful and professional her name was shabnam

Sam was really helpful and went out of his way to help my dad set up a new mobile line. I also called today around 2: 15 and the woman I spoke to on the phone was really kind. It's refreshing to receive such a high level of customer service from a large network provider. Thank you!

Brendan was amazing! So patient and helpful. I needed to update my husband to a new plan and phone, he did it all for me. Even did some changes that would make it easier for my husband who is not tech savvy at all. Brendan was a excellent & made my experience a good one. If you need help look for him.

Brendan was amazing today! My husband and I went in to get new phones and he was super helpful and informative on the phones we were looking at. He helped us save a lot of money and was a super nice guy. I'd highly recommend this location!

Adding to my old review because I don’t want to delete it
February 2023- a few days ago I went in to upgrade my phone (yet again, hopefully for the last time for a while) and Brendan was the sale associate that helped me out. Not only was he very knowledgeable in terms of the differences between the iPhone 14s, but Virgin had prepared him with all of the information necessary in terms of prices and plan options available to me for the upgrade. Brendan went out of his way to walk over to their sister store, Bell, in the mall to find me a purple iPhone 14 pro because I was hoping for a purple one! He came back with it, transferred all of my information and I mean ALL of it over to the new phone and get me set up. As he was going through the plan process, they were having a promo allowing me 65$ a month for 30gb of data. Will I ever use that much? Not a chance, but I took him up on the offer since there was no price difference between 15gb & 30gb. Overall, fantastic experience. I chose a great day to upgrade my phone and got lucky with Brendan, my sale associate! I stand by my opinion in 2021, customer service is top priority and their prices are unbeatable. Limeridge Virgin, you’re the best.

Somewhere in November of 2021- The folks at virgin plus have been great for the last few months - however today, when I went in to upgrade my phone, the manager was an absolute gem. I work in limeridge, and had them transfer all my information over to the new phone & Luke, the manager even brought it to my store for me, despite them being just as busy as we were. I had a breeze of an experience & felt like a valued customer, with fantastic customer service. I’ve always appreciated the prices at virgin, but today was another show of how much better they are than the “big guys”. Customer service is a priority, head to virgin limeridge, they’re super helpful.

Great location and service. I was misdirected by another provider, but Sam took the time to sort it out with me during their busiest time. Went above and beyond to give me everything I needed under my budget

I am not a Virgin costumer, my sister is. We went there to see why I was getting her text messages and she was not getting mine. Krunal was very helpful and determined that is was potentially my SIM card causing the problem. He did this by taking out my SIM card and installing it in one of their phones. Same issue as I was having with my phone. He suggested I go to Rogers who was my server to get a new sim. Rogers found that I had inadvertently been put on the spam list which inactivates my texting ability. My texts look like they are sending, but they are not going anywhere. I thought that Krunal went above and beyond, as my phone was not linked to Virgin. Thank you for all your help, much appreciated