Vision Truck Group Brampton

Loved their positive attitude and timely response. Will be coming back for fleet regular maintenance. It is very easy to deal with the warranty department as well. Thanks a lot for your cooperation. Good job, Team volvo, at Vision Truck Group.

The best truck repair facility in the GTA and the service is first class. This facility is state of the art. Make sure to try the drivers lounge. They have free coffee, free Wi-Fi, and there's also shower facilities.

The service is good, but there is nothing to eat. I am starving to death, so I just drink coffee

I needed an engine fan hub.no where to be found.thanks to the efforts of Jimmy he worked hard to get me one and get the truck going.
Thanks a lot

This is for Gentleman Bill at part department.
Hello everyone. I’m going to vision almost 20 yrs to get my part I know everyone working there are amazing people.
But I have to say I’m very pleased and very impressed by my friend Mr. Bill at the part department.
Bill has a very nice attitude, very experienced very helpful honestly there are not enough world to say.
Bill even happened 2 times on his lunch break search and order a part for me.
There are times that some parts are very perhaps difficult and hard to find but Bill finds them orders them for me and he give this tired man that peace of mind and comfort smile that everything and this challenge going to be ok for me.
Hand down my friend Bill I really appreciate all your hard work and help along the way to all of us brother.
God bless all of you.
Thanks
AGT

Completely unprofessional stuff very very rude people
Don't know nothing about parts
Parts department I wouldn't give them not even one star, minus 10
Disaster

Brampton vision truck team is the most expert and professional mechanics for Volvo trucks and parts. They have authentic truck parts for Volvo and Mac. I had to deal with their CSR Lucky and Jaspreet, I found them the most professional and welcoming and they were very helpful in all my queries. Very professional humans.

Took my Truck to Vison Truck Group Brampton they took 3 weeks to fixed what problem was still there i Paid big amount for nothing Worst customer service eve I had really bad experience I give them 0 star.

Pathetic service, beware if them, if you want to get robbed or want your truck never fixed take it to Vision Truck Service Brampton… the funniest part is no supervisor will care to call to talk you regardless it’s Chris or Ben or anyone, they least bothered

Worst staff don’t know how to talk, selling aftermarket parts in original packing, worst place ever.

Always oil changed with them and they always I went there they break something else not very nice

Worst dealership in the area, Trying to reach parts department since last week and no one answer the call. Management is not good.

These guys are complete rip off, they found problems in my truck that didn't even exist and tried to make money off of me, they tried to charge me $8000 for repairs which was never needed. I went elsewhere and got the parts from Volvo for $250 dollars and $750 labour and got it done. I warn everyone that works hard for their money, go elsewhere they will rip you off.

This place has to be the worst of the worst! I bought 10 trucks from Vission, and will never buy another one again from this useless company. They have no clue how to treat or look after there customers! They are a bunch of incompetent useless PEOPLE from the technician to the service manergers! My truck sat there for almost a week, because they could not find a belt for my truck that is only 2 years old, they kept giving me the run around, finally i had to get one my self! AFTER giving close to 1.5 million dollars in business, Then they would not release the truck.because they wanted to get paid from work they did earlierin the week, unless i paid them.this was on Saturday morning. 9am, this was the tipping point! I told them i will pay them monday morning.and they refused! After knowing me for over 10 years and never not paid them!
FOR ME I WILL NEVER NEVER ORDER ANOTHER TRUCK FROM THEM! WILL ORDER A NEW TRUCK FROM KENWORTH.

Excellent After Care! Best experience ever! Thank you, Al Baig, for your assistance on my warranty issue. I was very happy that it was resolved extremely fast!

One of the worst volvo dealership to go.
They are slow like turtle. Better go different dealership. If you need your truck to be fixed early.

These guys do not pick up the phone. Also, why do you close earlier than your operating hours. If you close at 4: 00pm maybe you guys should update your hours so people don't come here burning gas to be greeted by a security gaurd, refusing to let you in saying you close at 4, while there are clearly people inside. Instead of replying back to reviews, you guys should think about actually acting upon the issues and correcting them. Completely unacceptable

Stefany at service was so rude and unprofessional during conversation- no information provides, tried to hang the phone, talking as if I’m not a customer, but annoying fly. Absolute disrespect and hideous customer service…

Only problem in parts no one pick phone, just wanna know they have parts im looking for, Because I'm living 30 km from vision, some time drive to there & then after 20 minutes in line they don't have parts

Very disappointed with the service from parts department. Drove over one hour, Website hours list parts department open until 4: 30pm Saturday, doors locked and closed at 4: 03pm, barely any customers inside aswell. No justifiable reason for them to be closing their doors half an hour early. Is management aware of this? Curious to know who runs this place. Poor business standards for an internationally acclaimed trucking company. Will be taking by business to a more professional dealership group going forward.

Place full of over charge and vision beneficiaries, one thing they being taught every day in meetings.

This is not under warranty and excessive labor charges on every other thing they do on trucks

Good place for truck repair and service. Make sure you call ahead, don't expect to cut queue and have your truck repaired immediately.

My truck at this location 7 days now for 3 fault codes Sam promised me it will we ready Wednesday morning called in still not ready and no clue when it will? Reason part back order. 2020 truck parts back order give me break.never ever will go this location

I’ve been calling parts and all other departments since 10am and it’s 2pm at the time. No one answers.

They are open curbside pickup only and they dont ans the calls.its been 45 minutes I am calling on this location nobody answered as of now how I am gonna get my part if they dont ans or how I am gonna explain what I need this is an essential business it should be open in store aswell I wish I can give them 0 star

Great place.staff try best to help everyone quickly during covid, people just need to be patient and follow rules.staff does not like the changes it takes 3 times more work but not there fault.manager nice guy.etobicoke location good also

Good location. No need to call and wait on hold. They have a link on their website to place orders online. Just send and wait for the reply. Usualy 20 min. You can upload a picture of the needed part as well. Try to explain the leaking, painted black valve on the frame. Picture helped. Just a hint. Email them full VIN. Who knew that CHU and CXU are different. They email you a pick up number and you go to shipping to pick it up. No issues and COVID safe. Love it.

Not even wanted to give one star. Very poor service. Guys at the back doors delivering parts are so rude nd unprofessional.

With my experience, customers are totally being ignored,
Saying warranty coverage, But 35k bill without authorization.
Very surprising communications, and when it comes to talks, you will see their attitude, I would rather drive out of town for good service.
Well, the reviews and rating speaks itself.

Great place and amazing staff. You just have to be patient and cooperative during the covid-19 and follow protocols.

They are scammers! The moment they touch your truck even if you just bought their brand new 2020 truck they will charge you ridiculous amount! Just beware

Iam from Montreal, and this place is alot better than many other volvo in quebec, worth the detour, plus you can shower and they have free coffee and big TV

Worst service in the GTA. Save your time. Customer service is very poor. Beck at the front desk does not know the meaning of customer service.

1st and last to come in this place.
Service is too badddd
I don't recommend this place

If you really need to go to Volvo for service
Go to Etobicoke

Yesterday we visit this dealership for truck parts.because of Covid they are allowing just curb side pickup.i called them on given number and wait for 1hour 35 minutes to answer my call.but no one answer my call i saw two guys at reception just chatting with each other no one is on phone and not answering any phone call.then i called on shipping ext from other phone and that guy told very proudly we don't care from how long you are waiting there is some guys wait for more than two hours.this is there proud. They don't care what we need.this is called essential service of Volvo.keep it up guys proud on you in this time for your best services.

THE WORST CUSTOMER SERVICE IN THIS PANDEMIC. NEEDED PARTS FOR MY TRUCK, SPENT HOURS CALLING THEM AND EVEN EMAILED THEM BECAUSE ITS ONLY CURBSIDE PICKUP. THEY DONT ANSWER YOUR CALLS. WE NEED PARTS AND WE NEED THEM NOW. SO WE CAN PUT FOOD ON YOUR TABLE PEOPLE. SMARTEN UP. I CAN GET PARTS FOR MY CAR IMMEDIATELY FROM STORES, BUT NOT MY VOLVO TRUCKS. VOLVO HEADOFFICE NEEDS TO FIRE PEOPLE AT THIS BRAMPTON DEPARTMENT. AND HIRE A FEW PEOPLE THAT ACTUALLY WANT TO WORRRRRKKKKK!

Pros: Convenient location, Good Mechanics, Lounge, Tim Hortons.
Cons: Too much waiting at service counter as well as at parts, Urgently Need more staff at Counters.

Parts customers service guys have to wear their name badge on their t-shirt.so its easier for customers to complaint them at headquarters.

I came 3: 51 pm Sunday four people on counter closed the doors why 4pm. I needs parts. Now I have to wait until Monday morning. This is bad service.

Bought New Volvo 760 May /2019
Leak from Roof very 1st day Bring back to dealer they change the sunroof and seal
Same leak again till now
Everytime bring back to them same Thing they doing just changing the sunroof and seal
Drop my truck at service 6 time for same problem
Nothing being fixed yet
From Last 7 days parked at volvo in same parking spot checked with them today if ut is fixed
Now finally they find out
It need to be fixed at Auto body shop
After 7months they find out
Very BaD service
Still no idea how much time they going to take to fix that issue or even if they can fix that!

I would recommend all peoples not to come this dealership. They have such a garbage customer service.

0 star if is possible do not go there, they treat customers like enemy, they want only your money, find somebody else.

Highly satisfied with excellent service, mechanic and other departments. Team effort was obvious. Provided Quick diagnostics and was honest about downtime and rates. Clean TV lounge, mirowave and coffee.

Very bad service I have experienced in Dec just before holidays season. Tall guy (just ignoring to put his name) at 3: 45 pm spoke loudly we will not serve you while I am standing in a row
When I asked its not 4 pm yet the answer is very arrogant way we will not serve you.
Somehow another person serve me as I just need one air bag
I still thank the tall guy and he replied acting as an owner you don't need to thank me I didn't serve you
Wow if you don't satisfy with your job just quit.
There should b a better way atleast explain the reason before refusing or put signs it may close early.

Very BAD service and poor staff.lady named "INGA" was so unprofessional and doesnt even know how to speak with customers.frustrated soul closed door 20 minutes before their actual closing time.recommend never to visit them.they should hire new person for that position because staff like this hurt reputation of the business. Started coughing in our face Intentionally. How bad could it get.

Salesperson named SSodhi doesnt know a thing about customer service. Told him I need a bottle of steering fluid. I then decided to buy 2 bottles and brought them to counter. He said to me that i was getting only one bottle and I told him I am taking one extra just in case. He gave me that rude look and shook his head like he is fed up and now he has to do the big job of charging me for that 2nd bottle. Learn something about customer service buddy. You are there to help, not to judge people.

Poor service long line ups to get parts. I thought they will get better after moving to new facility.

Even they not deserve 1 star rude and expensive dealership in GTA.
Parts are too expensive as compared to another dealership.
Compare the price of parts with another dealership & the difference you will see yourself.

Terrible place. I wouldn't go back. I waited 1 hour in line just get a wiper arm. These guys have no respect for time. They need more staff to work at 8pm on Monday. I won't come back here.

Part department is super slow. More then 1 hr wating at the line, only 3 counter was open on Saturday.
They moved to new building but still no different in part. Waste of time coming here.

Good place to buy dealer parts for volvo trucks, because they usually have most of parts in stock. They have enough staff members for customers service, it means no long waiting time. I personally love their new location, good job guys.

I have been there on Friday with check engine light problem onSaturday after service I got more problems I paid 2,113$. I am going to back on Monday.i don, t have idea what will be next.

Before buying any part just make sure that you really need it. Otherwise their is a handling charge for returning it and it’s mentioned in the small letter at the bottom of the bill. Just bought just 10 nuts and returned it and the handling charges are 25$

And they are not even 100 grams in weight.

Rude night staff. No concern for the needs of customers. Matt is a great foreman. Goes above and beyond. Had a technician tell me I'm stupid and body damage caused by them is such a minor issue.

Been here twice with sensor issues
Both time right in to computer and started working with problem right after that.
Last time they didn’t have parts, can happen, did take extra time.
But overall, compare to other options for your Volvo, Vision is far better option.
One really annoying thing is here too as any other places, one hour can mean anything between 1-12 hours. Why they can’t say right away, it will be about.hours?
Today, 3 times I asked, always.mmm not more then hour.

Saturday May 11 we brought in the Volvo for an engine derate, we got the truck back the following Wednesday and were supposed to take a load to Vancouver, imagine our surprise when the same thing happened again on Thursday morning, we returned with the truck and got it back the following day Friday, then Saturday morning again we tried to leave with a load to vancouver, and in the exact same place as the last time the engine derated a third time. This time it was a long weekend so I don’t expect the truck to be back from the shop until mid week.

But no miles rolled, means no money for me (and as I am the company driver assigned to the owner operator this is frustrating me!)
Since the initial repair I am out aproximatly 5,500 miles, which at my pay rate is equal to about $1543

Idk what it is theres people you get along theres people very nice with great customer service n then theres people who just don't want to do their job.

The technical team is an abolute team of non-professionals. From diagnosis till repair an absolute disappointment! However the front desk ladies are thorough ptofessionals and very helpful

Almost 2 weeks to fix bunk heater and when I ask to get it they said can’t my truck 2019 and it’s very bad dealer and very bad truck

Parts Sales persons are very rude,
& they close the door 15 minutes early that from what they scheduled business as business hours,

Lots of people Going back with Disappointed,

This is the worst dealership. Service dept is the worst. My 2019 truck having startup issues. We tested one battery was bad Took to parts they said its warranties take to service. Lady over there was so rude. She said install the batteries again and then bring the truck back I ask her i can do it can you take this truck in He need to go on road tonight. She refused. Other Jurk sitting next to her was laughing. I left Bad Battery there Buy new one and replace myself. Reported to service manager He said i will look into and call me back. No calls so far.