Visions Electronics

Went to buy a tv at Visions, AJ salesperson helped with the whole process, knowledgeable service with care. Got the tv in the proper price range I needed. Go see AJ. You won't regret it.

AJ at visions has been extemely helpful and very knowledgable.was very helpful in assisting with return and finding a better alternative.

Madhav was a great sales employee. He tried his best to help us get the best deals and he was very patient with us and very friendly. I will come back in the future for my electronics

Could'nt get a better deal samsung s23 Ultra. Really good customer service by Krisha and Saurabh. Had a good time at store

Really Good service. Got a 14 pro on a really good deal. Thanks Krisha for all you help
Must recommended Place for electronics and cellphone deals

My recent visit to the Vision store exceeded all expectations. The staff's knowledge and willingness to assist were commendable; they guided me through their extensive product range, ensuring I made informed choices. Notably, their pricing was competitive, and I found great value in my purchases. The store's well-organized layout made browsing a breeze. Moreover, the checkout process was efficient, saving me time. Overall, this store provides an exceptional shopping experience for tech enthusiasts like me. I left with a sense of satisfaction, knowing I had made the right choices. I wholeheartedly recommend this store to anyone in need of quality electronics.

I called in to Purchase a TV, spoke to sales rep Raj, had a discussion what I wanted and was trying to work out a deal. He said he had to ask his Manager to see what he can offer me. Was advised he will call me back after speaking to him. Didn't receive a call back within few hours which is fine he might have been busy. Called the store again later and spoke to another person said Raj was busy with a customer and that he would convey my message to Raj to call me back. Unfortunately no call back even though I mentioned to please let me know either way if they can or cannot offer me the deal I was looking for. I'm not upset about not getting a deal from your store. It's more about respecting someone's time and trust to at least call back with a courtesy. I would have appreciated that. I took my business elsewhere. I know where not to go and refer other clients.

Edit: Upon reading previous reviews, looks like communication is an ongoing issue with them along with other issues. Buyers beware.

We just purchased a 75” Samsung QLED TV from Vision Electronics Scarborough location. The experience was absolutely incredible! The salesperson, Kumar, was very knowledgeable, patient and just persistent enough to “encourage” us to make our purchase through Vision Electronics. He also provided us with the best value in town on a very scarce, mid-range Samsung NEO QLED model.

If you are looking to purchase any home electronics and would like to have a no-hassle, worry-free experience combined with a great price, look no further than Kumar @ Vision Electronics Scarborough!

Just want potential customers for this store know clearly about their 60 day price match policy. It’s for member only. (you can sign up online) the first 30days you can get refund the difference. 31-60days, you will get store card for the difference. It was not mentioned on the paper and no explanation at the point of sale. Experience in store was fine but there was a little disappointment about not clarifying the policy details at the beginning.

Customer friendly! Raj patel Is very wonderful in cutting a deal!
Very happy with the service, for sure anyone can visit and walk out with satisfaction!

Saurabh has been my go to guy for any electronics I want to purchase.because he has always given me the best deals and especially the best suggestions on my needs! Feels like I am buying from Saurabh.not visions!

This place went from one of the best to the worst over the years…

The staff are shameless.what has happened to this place? ! The management team including Raj need to be overhauled with new competent workforce. The rep didn’t care at all, he lied that they have it in stock and made me pay then he said it’s in Vaughan location so he gets his commission secured.not to mention lying they have the product in stock to get you in the door… I hope upper management takes major action on this location… dishonesty is not right.

Terrible staff only wanted push sales really rude and not helpful. Ended up going to best buy. Wont ever go back

Its was great shopping over here and tje staffs were very helpful and the cashier Panthini was quick and suggested nice products and Harshi helped me alot

I purchased Tv. They gave me the best offer in the market and they helped me a lot. So I highly recommend them.
Thanks

Sales force very courteous and quite knowledgeable. Returned item without any hassle. Thank you.

I am having a very and I mean a horrible time getting vision electronics to respect any warranty’s they have sold me. Can not get in contact with their customer support team. Spent multiple hours on phone with non stop dropped connections. I’m out thousands of dollars due to neglect and incompetence. Still waiting for them to return or even answer a phone. I wil have to hire a lawyer to go after vision electronics.

BEST AND PLACE TO BUY APPLIANCES AND BEST CUSTOMER SERVICE ALSO I WOULD LIKE TO RECOMMEND KRISHA

Buyer beware

Bought a defective open box receiver from Visions. Unfortunately it took me more than 30 days to set up the home theatre and discover it didn’t work and now I’m stuck with a defective product.

Great prices and service. I had a manufacturer warranty issue and got great help from staff at Scarborough Store. Thanks Riddhi for your help. Great follow up.

I strongly recommend anyone who see my post to AVOID this store and avoid the manager TROY.

Troy said they had the camera "in stock" at the store on e-mail. However when we arrived at the store and paid for the camera, this weasel said the camera will be arriving in two weeks.

We immediately asked for a refund and Troy gave us a difficult time before issuing us a refund. He asked: "What was the purpose of you coming to us to buy the camera then? " He tried to talk us into waiting for the camera and argued with us about being "honest" that the camera was in stock.

It was not until this created a scene at the store when Troy decided to save his "clean" image and issued the refund. We just want our refund, it's not difficult Mr. Weasel. I thought Vision Electronics was a trustworthy store. My family lives around the area and purchase several electronics from the store before. This is unfortunate.

This weasel just wants to make commission by lying to customers. He needs some training from corporate office before resuming his role as Mr. Big Shot at the store.

Wow! Extremely happy with the sales services we received from Rashid Qureshi. We had no idea what we were looking for and greatly appreciate all the knowledge and information we received to make our purchase. I would very highly recommend you visit Rashid at Vision Electronics for all of your needs. You will not be disappointed:)

Cathy & Paul Dracup

Always a great experience visiting this store especially dealing with Saurabh. We got TV from the store and he was really helpful. He has great knowledge on products and gives recommendations. Its always delightful to connect with him.

One of the best place for electronics and best customer service. Great thanks to Harshi, she helped me alot.explained everything in detail. I was asking all silly question and still she explained me so softly and gave her precious time. All the staffs are very friendly and helpful. Few days after purchasing, i was not understanding some features and I called her, she explained everything in detail without any hesitation. Best place to purchase and electronic items. Thanks alot Visions Team and special thanks to HARSHI.

Vision has great prices and I have come here several times when Saurabh has been the most helpful everytime. He always gives us the honest feedback and reviews of products, so we can decide better before buying. And Saurabh’s customer service is always excellent. I always recommend my friends to go to Saurabh at Vision Scarborough to buy electronics.

A company that takes care of you AFTER you spend your money.which is sadly more rare than it should be. This place is AMAZING! I had the pleasure of dealing with Jamal (supervisor) and Steve (car stereo guru) who were absolutely fantastic! They have my loyalty after one visit. Phenomenal job Jamal and Steve! You made a first time customer a repeat one! See you again soon!

I have a very Good experience while purchasing from Visions Electronics. The guy named Raj Patel helped me to choose the product in such a way that it could be the best deal I can ever get in terms of the product. I would like to shop again with the same person next time too.

Worst products! Worst and inadequate knowledge! Worst policy; meaning you can't return the product even if it doesn't work due to the product's incompatibility and false/fake specialist expertise.
Soon this brand will die!
Save yourself time, money and the best part of your day as they open @ 11: 00 am.

This store is a+ when it comes to customer service and attention to detail. We walked in and sales rep Jamal immediately greeted us and allowed us to watch different Smart TV's for comparison. He was knowledgeable with his smart TV's and its specs and we ended up picking up the best TV based on needs and budget. Thank you Visions and Jamal for outstanding work. Sales rep like him is the reason why we will choose visions again to buy our electronics.

Was helped by Jamal.a real professional.treated me with respect and spent the time to go over/explain/answer all my questions before my purchase (Sony 65 inch tv)

Purchased an LG C! 83 OLED TV from Visions Scarborough. Very excited to receive this TV! It's absolutely beautiful! So, when I received the TV after a delay in shipping (no fault of Visions) I received after 17 days from purchase. When I opened the box, removed the TV, it was stuck in an LG service mode. They do a quality check before sending and whoever did the quality check didn't exit this mode. I cannot tell you how disappointing this was. I couldn't do anything about it. I was working with Troy Bleekendaal at this Visions store, and he did everything he possibly could to help me! It took a few days to get this resolved with back-and-forth communication. I know he was on the phone with LG to get this resolved, involving the rep, service calls, etc. He was able to escalate and get an LG service rep to come by the house to see if we could get this resolved. The tech clicked 2 buttons on his service remote and bam, the WebOS came up on the screen. I have to say that it was complete neglect on LG's part to remove this service menu before shipping. Troy was checking in frequently with me, providing updates all along! While I am disappointed with the manufacturer for leaving this TV in tech mode (user remote being completely useless) Troy was a superstar at Visions to help me all along the way! I sincerely thank you for the support Troy! I am now anxious to get this TV set up now that I have access to it. Appreciate all the efforts from Visions. Some things are beyond our control, but if you are looking for great service, price and follow-through support, I'd honestly look no further than Visions! I would highly recommend this store, as well as speaking with Troy who took genuine care to get me up and running! I am now looking forward to enjoying my new TV now that the proverbial key has been unlocked by visions! Thanks again!

Rude staff, do no honor or care about loyal customers. I was told he knows I will be buying a TV from them. I just flat out told the sales person Id rather go to best buy and price match than give them the business and walked out. I will never be stepping back into this store location

Ive bought 32 tvs for my bar at one shot and sent easily over 20 people to this location in the past. In the end this location will be losing.not me

Helpful and knowledgeable, will definitely look into further purchases from this location. Thanks, Jamal for your help.

Do not trust those sellers. They would tell you one thing on the phone and then when you are ready to buy, they will change the story and deny the deal. Don't waste your time at this place.

Troy and Jamal were amazing. They took amazing care of me after a snag with a previous experience. This store always takes care of its customers and you can never find a better deal than this store anywhere. Will always stay with Visions for all my electronic needs.

Went there looking for a 65" TV. Was met my a sales associate by the name of Raj. This gentleman was knowledgeable, patient, well informed, helpful and knew his products. He made my shopping experience a pleasant one. Visions should have more employees like him. Will definitely shop at Visions again if I am helped by Raj

Mr Rashid is loving guy, he helped through my TV selection and sound bar. What a wonderful guy. I ll recommend him anyday anytime.

Sales Person Mahza Was Very Helpful To Me And She Is Very Knowledgeable On All The Products At Visions Electronics. I Will Recommend Mahza To Anyone Because Of Her Excellent Customer Service.
In Addition To This, Visions Electronics Is The Best Place For Best Price In Scarborough.

Horibble customer service. They leave in the middle of helping you to address other customers and phone calls. The younger man sales person walked away while helping me about 4 times for more than 5 mins each time. They really need to focus on each customer.

This happend to me both times that I visited the store. First time this happened I just walked away and left after the the salesperson kept leaving our conversation to address others, saying he would be right back. He had me waiting for more than 10 mins while he was at the front desk fiddling with the cash register.

Second time I went back it was a women sales person who did the exact same thing as well and kept answering the phones and having more than 5 min convos in the middle of helping me. I was just standing there staring at her each time for like 5 mins.

Either they are understaffed or have no idea how to make a sale. They lost a sale from me twice because of this. I wont be going back to buy anything here.

Did some online shopping, product arrived on time and in good shape. I will buy my tv from them.

I have been going here and only here for electronics for 5 plus years. They have treated my friends and family beyond expectations. I highly recommend speaking with troy or scott. We bought a 75 inch tv today and a young lad named Jamal was very quick to assist me even though I wasn't part of his sale. Honestly top notch staff that are very knowledgeable and patient. They never push a sale on you and have often recommended cheaper products that will fit my needs. Truly can't say enough good things.

I see a lot of people posting 1 stars here and i dont understand how that is possible. Went in the store today to purchase a home audio package and Saurabh went above and beyond to help me out. He got my business by overcoming all of the questions i had. Better than Best Buy because they are not as knowledgeable as sales staff at Visions Electronics!

Great store. Well organized and all safety guidelines in place. Great deals. Got an amazing deal on a gaming laptop. Polite, helpful and compassionate staff and manager.

I came in for surround system for my new TV I also bought there. Rashid was very friendly and knowledgable with helping me find the best system that would work with my TV. He was very personable and gave me great deal. I will definitely be coming back to this location!

After my purchase, I left the Scarborough store extremely satisfied. Mike was knowledgable and extremely pleasant to deal with.

Open the box and IT HAS A HUGE CRACK. A BROKEN TV was delivered.
No help from Visions after 1 week. Insurance useless.
(customer service person told me insurance would not help, but they could look at refunding it, WOW.beyond words)

Now, I recently moved to a new apartment so left it in its original box for a few days until my TV table arrives. Open TV and HUGE crack - Immediately sent pictures, but Visions customer service person had zero regard for a 2500 $ investment and tells me that they can't help after 48 hrs.

I purchased insurance from them, but they say that insurance can't even help with this due to how badly the delivery damage is. This TV was delivered broken, and not even 2 weeks ago - escalated to a manager and now I am waiting to speak with them. This is such a bad experience. I would just ask that they put themselves in the customers shoes. This TV arrived about a week ago.and I emailed them right away after opening the box.

Bottom Line - I would hope that someone high up in Visions could talk to me because this is beyond disappointing and I could swear on everything that I hold dear that this TV was DELIVERED BROKEN.

They offered to refund insurance - lol.so stressful and SOOO BAD. BAD for customers that tried to work with a Canadian Company.

Opened box - BIG crack - immediately reported it, zero help. (Even with warranty.offered to refund warranty though lol) Almost a $3 K investment GONE.

The sales rep, Raj was so helpful. I was looking for a new tv and went in not really knowing what I wanted or needed. He was patient, helpful and knowledgeable on all the products.

Help me choose what best suits my needs at a great price.

Thank you!

Jamal was very knowledgeable about the pros and cons of each products they sell and helped me identify which television set would be suitable for my needs. Overall I am very happy with my purchase from his recommendation and would certainly come back again.

Thank you!

I had a wonderful experience at this location. I was in the market for a tv to replace my old one that had broken down and I knew which one I wanted to replace it with. I dealt with Rashid, the store manager, and he was a delight! He never tried to up sell me on anything and discussed all my options with me. He is a real people person and he genuinely cares about customer satisfaction. I would recommend this store and Rashid to anyone looking to have a very pleasant shopping experience!

Rashid was a world of knowledge when my son and I came in to look for a tv. He took his time and explained everything and catered to our needs! We will be back again!

The worse customer service ever.called twice.put on hold both times 10 minutes.on hold. BEST BUY GETS MY MONEY
Nothing but refurbished or returned products.broken or cracked.

Big "thank you" to Saurabh for helping me with the purchase of my home theater equipment.
Great prices, excellent service.
Definitely highly recommended.

Simply amazing staff and deals! I fully recommend this store. I had the pleasure of purchasing an audio system for my car previously from Troy and decided to see what they can do for a QLED TV and home audio sound bar. Both times my sales person was Troy who was incredible at helping find the best balance of quality and cost for a better deal than anywhere else. I started my search thinking I will buy from Costco due to their good warranty/return/exchange policy, but these guys actually exceeded it at a better cost. The staff here go above and beyond to keep their customers happy and don’t stop just when they get your money. They understand the importance of keeping customers happy prior to, during, and beyond the purchase date.

Highly recommend this place if you're in the area and need any electronics/gadgets. The customer service was great. The employees really looked out for my needs and guided me throughout the process. They attended to all questions/concerns I had! Definitely check this place out and shoutout to Rashed for the professional service and being patient throughout the entire shopping experience!

We had purchased a Dyson Vacuum from this store a few weeks ago and finding it not so convenient to use, decided to exchange it for a higher and more expensive model of Dyson from them. At first we were disappointed that the store had a no returns (exchange) policy, and were upset too as for us it was a big purchase. However we got a call from the store manager after we voiced our grievance and he put our mind at ease telling us they would take back the machine and we could get the model we wanted. It wasn't in stock at the time so he ordered it for us and we were able to go in without any problem after a week and do an exchange. We used the new model from Dyson and are very happy with it. What made me write this review is the great customer service given to us by the store once they realized how upset we were! We shall definitely be going back to them for other purchases down the road.

Too many bad experiences with Visions, they have good prices so they are only good for price matching when you buy from a competitor. Abdul will waste your time.even if you can call ahead he will make you come into the store only to leave empty handed.matter of fact he did this to me twice. His manager Mahesh will step in and find every excuse possible. When you call out his bull he will ask you to leave, fair enough talking to Mahesh is a waste of time anyways.they had a poster that reads “100% customer satisfaction” so I gave them a call and Jim from Calgary picked up. Jim advised me doesn’t get involved with private interactions at a store level.sounds like no one at Visions knows how to do their job.

This my goto place for home electronics. Staff are friendly, knowledgeable and very helpful. They truly try their best to provide the best experience, and price for your shopping needs. I will definitely go back. If you need anything electronic, make sure you give these guys a chance. Products are prices are great and staff are friendly so try them out. Thanks Rashid for your excellent help the other day. See you soon.

This was my 3rd visit in one year to vision electronics at Scarborough location. In my 1st visit I have purchased 32” TV then in my 2nd visit I have purchased apple AirPods Pro and recently I have bought canon rebel T7i as a birthday gift. All the 3 times I have only dealt with Rashid. He is one of the best employee I have met in that location. I should say he made shopping experience very simple amid Pandemic. Kudos to excellent customer service!

Hi.
I called in store thrice to ask about the deal going on for iphone xr because I wanted to buy one. Everytime I called, the answer I get is that they will call me back in a bit and I never got any call back. It’s so unprofessional and poor customer service. Everytime they asked for my name and phone number that they will call me back. I kept on waiting and look what, the deal is gone. Anyways, you guys compelled me to stop shopping from visions electronics anymore.

Worst electronic company ever. My speaker was broken in 4 months and it was sent to the store 6 months ago for repair and still got nothing. What is the point of extended warranty? So I bought the warranty for 3 years and it’s gonna take you guys 3 years to fix it? Is that what it means for extended warranty?

Just went to purchase 2 TV's from their black friday sale. The original associate advised us they were sold out and then a manager called us back and made sure we were able to purchase what we came for. Excellent customer service will definitely be shopping here again at the Kennedy and 401 location. Keep up the great work guys!

Great store to shop. Price are cheaper in comparing with other store. Staff is knowledgeable, courteous and go out of the way to help the customer. Highly recommend to choose this store for shopping

I call Raj Sammy to purchase a portable blue tooth speak, this was at 530pm, Raj said he was leaving at 6pm, I asked can we do the trans action for the speak now. Raj said yes, come by, I got there Raj was waiting at the door for me, with the Monster speaker ready to go, I use a gift card from last Christmas. Raj was kind, respectful and helpful, the trans action happened within 10 minutes, great job Raj, Thanks for your help Ron

Had an excellent experience purchasing a home theatre setup from Kevin at Visions store in Kennedy commons. Kevin was very knowledgeable and went out of his way to make it really easy to understand the best TV and speaker options for me at my price range. I would recommend this store if you are looking for a new tv or home theatre setup and definitely ask for Kevin!

Big no to this place. I bought Moto z3 play last month and within 2 days the screen was damaged and I was told that due to final sale they wont accept the return or repair it. I never expected this response from their end.

Good experience, really appericiate customer service. Got call from store n solve the issues.

Thanks will recommend place to other like as i came here through recommendation from friend.

Horrible customer service they have no electronic knowledge, I asked for a simple chromecast the lady kept trying to sell me a TV.this is why Amazon is ahead in business

Called to inquire about curbside pick up. The female customer service rep was not very helpful.

I tried to purchase my product online and intended to pick my order up in store. The site did not display curbside pick up as an option and produced a basic online order to be delivered.

I tried to speak to the rep again over the phone, but she told me to call the online customer service line because it was purchased online -_-

The customer service line is not currently taking any calls and email queries are also not being addressed in a timely manner.

Although Shipping is free, it has still not commenced and this order was placed about a week ago. There is no tracking number and there is no indication that it the TV will arrive anytome soon.

I have discovered a better deal elsewhere, but I cannot even commence a refund because Visions online customer service is virtually non-existent. You cannot call and their emailed queries are being ignored.

This is my first and last attempt ordering from Visions.

The funny thing is that I am an easygoing and patient guy, but this store just doesn't seem to care about customer service.

If you cannot process orders efficiently and don't want to interact with clients, how are you functioning in the Toronto marketplace. I am simply stunned.

The employee Kevin was very nice, fast and maintained proper social distance and made me feel comfortable. He had a great attitude and made sure to answer all my questions. I highly recommend this store and its associates.

Never shopped at Visions before, but my first experience both online and in retail hasn't been great. Spotted a decent deal for a Frigidaire air fryer for their pre-black friday sale on the website. Got it in the mail and the item was dead on arrival; heating element doesn't turn on.

With COVID and the lockdown for my area and black friday sales, I wasn't sure the store was accepting returns so I called the store and asked if they were accepting returns. Was told that it would be fine and that they did.

Since I lived 20 minutes away by car to Kennedy Commons, I thought I would just drop it off instead of getting it shipped back to save time. Fast forward 30 minutes, I am at the store lining up and they get to me and tell me that the store is not accepting returns until Dec 1st due to black friday. I referred to my call and they asked for a name.which I did not have as I never asked thinking it was just a general inquiry. Was told to come back Dec 1st.

Thanks for wasting my time guys. Now to contact support and see what my next steps for the return is.

I have to say that this was my first purchase from Visions at the Scarborough location
I bought a TV online for a Christmas present for my son although the product was defective (which wasn’t their fault) I had no problem exchanging it without an issue. I talked to Rashid and he was very helpful and understanding and had my son very happy. Overall I was very pleased with how they conducted their business
Thanks again Rashid! 100% customer service guarantee

2 staff members at the door for curbside pickup. Item was on clearance and were out of stock. Associate offered to order one in. Paid for it will have to return in 7 to 10 days. Older gentleman tried to sell me on a substitute. It wasn't even close but they were offering a matching discount. They tried to substitute an active speaker with a passive speaker. All in all, very happy with service that was offered.

I bought a microwave from Visions Electronics online that was not working on arrival. I wanted to exchange it. I tried to contact their online customer service department by phone which is never answered. Then by email to which I keep getting automated ticket numbers but after 1 week no response. Finally I spoke with Troy the manager of the Scarborough store who agreed to give me a refund after the person initially answering the phone said it couldn't be done. Hence the 4 star review. One off for the amount of time and run around from their online counterpart.

Moral: probably ok to buy from local store, but not from their online store which has terrible, maybe non-existent after sales customer service.

I ordered the smart TV and it is now two (2) months past and NO delivery received yet from them. I am out of TV, while depending on Visions Electronics. When you call them to follow up at the store, every time I get different excuses. I am fed up. Highly recommended -please DO NOT DEPEND OR BUY FROM THEM anything. They will advertise and get the customers, but failure at customer satisfaction. Terrible experience.